A key reason given for retailers switching to our Point of Sale software is disappointment and frustration with the Help Desk service backing up their system.
To many retailers, easy access to friendly, knowledgeable and training is vital to their customer service experience. We agree and have configured our business around this.
Our own research indicates that our customer service commitment is a key factor in our growth and market share position. Instead of resting on our laurels, we work hard to improve beyond our own benchmark.
Delivering on the customer service commitment day in day out is mission critical to us. It is why we resource the various customer contact points in our company to be able to deliver on our promises and our own benchmark.
We are very lucky to have a company full of people who share this customer service commitment.