Following the discovery of a flaw in the XchangeIT timeliness criteria thanks to excellent work by one of our customers, we have been working with other newsagents and XchangeIT to bring about refinements which should result in many more newsagents not having to pay the penalty EDI access fees which have been advised recently.
As newsagents ourselves we understand the impost of the XchangeIT penalty fees and will do everything possible to ensure that flaws in XchangeIT criteria do not see these penalties imposed unfairly.
As evidence of our customer service commitment, we are actively working with newsagents and XchangeIT on this. We are not the sort of software company to leave resolving this to our customers, even though it is more likely their actions which cause the penalty cost.
Watch this space.