We have had a very busy week this past week on the help desk with a number of supplier related issues generating a spike in call traffic. Our ability to get to calls quickly has been challenged by an extraordinary installation workload.
Since we support retailers using our Point of Sale software, timeliness is important in the support experience.
Thankfully, we have a wonderful team of people in Tower Systems who stepped in to help make sure that our reputation for professional and timely customer service is maintained.
We are grateful to the help desk team members who went above and beyond in making sure customers were assisted. We also appreciate the work of members of our management team who jumped on the help desk to get to everyday calls.
This week has seen an excellent display of teamwork, all in pursuit of good customer service. It is a week of pride at Tower Systems.