We are receiving wonderful feedback from the latest round of outbound calls being made by our Help Desk team to customers who have not made contact in recent months.
We are using the calls to check system settings, make sure that the latest version of our software is being used and provide other useful advice.
The free outbound calls are part of our broader customer care program. They demonstrate our proactive approach to adding unexpected value to the relationship our customers have with us. They also provide an excellent opportunity for answering queries which customers had not got around to calling us about yet.
These calls are another example off the Tower AdvantageTM in action.