We are bringing together our Point of Sale software installation training team to Melbourne to meet up and work with our help desk team. Combined, these teams are our customer service front line. Over a couple of days they will participate in group training, in-the-field feedback and team building. It will be an important two days of development not only for the individuals but for the team as well.
While taking our installation and training team out of service for two days has a cost to our installation schedule, the result is more valuable for the long term.
Tower Systems is committed to resourcing and training its entire team to deliver professional customer service to our retail customers with consistency. Every time we get interstate based team members together we benefit … and our customers benefit.
Tower Systems management and admin will step into the breach to ensure continuity of access for our customers over the two days.