Except for one of our team members who was off sick today, we had almost a full house when we hosted a national support / help desk team meeting today – following the installation team meeting earlier.  The fourteen support / help desk participants discussed support processes and a range of other topics focussed on delivering the best possible customer service experience for our customers.

Getting the team together like this is invaluable in ensuring a cohesive team and ensuring that everyone is knowledgeable of our processes and commitments.

The group face to face meeting also enabled people to share stories and experiences from their specific roles … we all learn from these stories.