Our Point of Sale software Help Desk has shut up for the night and switched over to the after hours numbers we provide to our customers. While the service continues, the office based service is over for another day.
Here it is 6:10pm and already Tower Systems management has an analysis of call traffic for the day. This includes an assessment of calls processed by each of the ten people who worked on our Help Desk today.
Having ten people on our help desk today speaks to the customer base we serve. We have found that being transparent with our customers about our team size and specific members is the best way to counter any doubt about team size and our commitment to delivering excellent customer service.
So, from management and customer perspectives, end of day reporting on help desk activity is vital to our overall goal of excellent customer service.