We have been able to put our Point of Sale software Help Desk through several advanced training workshops this past week. With call traffic low due to busy Christmas sales, we seized the opportunity to undertake some internal training delivered by specialists in our business.
The advanced level training had better equipped Help Desk team members in key areas of the software and therefore better positioned them in delivering for our customers.
We seek out opportunities such as this, providing training for our Help Desk team members. Too often software companies put people on a Help Desk and rely on their general computer knowledge to get them through. That doesn’t cut it. What we sell and support is specialist software and this requires specialist support knowledge and skills.
With call traffic set to be low between Christmas and New Year we will grab more training opportunities next week.