Our help desk call traffic is up this year thanks to a significant increase in our customer base. Increasing customer penetration across all marketplaces in which we serve we have happily handled the call traffic which comes with settling in new customers.
Help desk call traffic from new customers is the type of call traffic any software company would want – especially when the call traffic is coming from a range of marketplaces. Being spread in this way is good for business in terms of spreading risk as well as gaining from learnings from different businesses.
In our call management reports we are able to see the impact of new customers on call traffic. It’s another indicator of a growing healthy business.