We are demonstrating the value of a multiple access points for Point of Sale software support today. We have had customers with non urgent queries email in questions and receive answers already this morning. They didn’t call the after hours numbers as the matters weren’t urgent and while they were happy to wait until tomorrow for an answer, we have provided an answer today.
Retailers using our Point of Sale software can access support via email, website communication, mobile phone as well as through our Help Desk (capital city numbers for Australia and toll free in NZ). This multiple access point approach to support demonstrates our commitment to accessible support.
It’s easy for software companies to say they offer good support and another thing entirely to deliver on this.