It’s not often you get the owner of a software company standing in front of a group of its customers, in an open forum, and asking the question.
Are you happy with our support?
This is one question we are asking our customers in the current round of user meetings around the country. This is no stunt, we are keen for honest feedback.
For any who are uncomfortable with answering publicly we provide opportunity for one on one answers after each meeting.
As the only software company running such a comprehensive and accessible round of face to face user meetings we are taking the opportunity to not only share insights and knowledge but to learn from our customers.
Honest face to face feedback helps us know how we are doing and shows where we can improve.