In addition to our 24/7 urgent Point of Sale software query support, our office based Point of Sale software help desk opens at 7am AEST each weekday. This early start enables retailers to get a start of the day response to any query. This includes resolving issues which may arise during the opening of a retail business for the day.
With some POS software help desks not opening until as late as 9am, we have found that our customers appreciate the 7am start as it lets them resolve issues without having to interrupt their day later.
Our approach to help desk scheduling is to ensure we are there for our customers when they need questions answered. With more than half our 7am through 9am queries to be more for over the phone training and advice, we are glad to have the opportunity to help them become more productive at the time they prefer.
Help desk customer service is a vitally important point of difference for software companies, especially Point of Sale software companies. We will continue to drive this every day in many different ways.