Our weekly email newsletter to customers includes comprehensive contact details so that our customers have direct access to the contact points most appropriate to their needs. We believe in ensuring personal and accessible contact rather than a generic contact point. Here’s a brief summary of our current contact point options – more comprehensive details are included in our mailed print newsletter every month:
Monday to Friday: 7 am – 6 pm 03 9524 8000.
– Sydney: 02 9525 6444 Mon-Fri.
– Brisbane: 07 3136 6888 Mon-Fri.
– Perth: 08 6317 0207 Mon-Fri.
– Adelaide: 08 8121 3366 Mon-Fri.
Saturday: 7.30am to 3pm 03 9524 8000
After Hours: 0418 554 963; 0418 528 577; 0419 842 334
Fax: 03 9524 8099
Email: firstname.lastname@example.org Emails responded as soon as possible but usually between 8am and 5 pm Monday to Friday. We are happy to take any question by email.
Software suggestions: go to the software ideas section of our website.
SUPPORT ESCALATION PROCEDURE: Our help desk is always your first port of call. If you are unhappy with progress please escalate to our Customer Service Manager. If you are unhappy with their response please contact our General Manager, Gavin Williams email@example.com or our Managing Director: Mark Fletcher 0418 321 338 firstname.lastname@example.org.