We have completed an overhaul of keyword search facilities at the Point of Sale software advice sheet section of our website. We have added new keywords with which our customers can find advice sheets.
With so many advice sheets available it is important that we make it easier for our customers to navigate using terms they would use when looking for advice.
Our help desk team has been driving this keyword review. Their engagement is vital since they own the day to day interface we have with our customers.
While no changes are obvious from the advice sheets page of the website, in the back end man keyword changes have been implemented … further improving the customer service we provide.