We can tell that our customers love our local number help desk access in Perth, Adelaide, Brisbane, Sydney and Melbourne.
We introduced this service, carrying the extra communications costs without increasing our support fees, as a service to our small business retail customers. It was a risk because it could easily be abused. That hasn’t happened. We’re thrilled that our customers love it so much.
One measure of any help desk service is accessibility. Our local number access program for no extra charge is proof of our commitment, proof we are proud to show off and shout about.
The more accessible your help desk the more you trust your help desk and the better the service is likely to be.
Our customers respond to the quality and accessibility of our help desk service by taking out optional support coverage. The uptake is excellent … we have lots of happy customers.