The considerable investment we made recently in a new whole of business CRM solution is paying off.
Our help desk team is able to note details of support calls more quickly and in a way that is accessible to our customers than with our previous software. This is saving us time on the help desk and this helps customers.
Each week we further tweak the CRM software based on experiences, further settling it into our business to deliver the operational and customer experience benefits we want.
Our customers are loving the certain follow up contact after every call to the help desk. this provides a communication trail as well as confirmation of what was covered.