Our help desk team is careful about information they share about our software, especially when talking about secure and fraud-prone parts of the software and the fraud detection tools we have.
As we have noted here previously, we require written authority to provide some advice. This must be signed by an identified business owner and provided to us before we provide the advice.
We have heard of a retail employee getting information from a help desk which was later used to defraud the owner of the retail business – an expensive mistake which could have been avoided.
We don’t publicly publish some advice sheets in an effort to ensure that sensitive information and information that could be used against a business from getting into the wrong hands.
We train all of our people on this to protect the interests and rights of our customers – the owners of the retail businesses where our software is used.