Tower AdvantageTM is the name given to the software support, update and service package offered by Tower Systems to retailers using our Point of Sale software.
Our package of services is so unique that we decided some years ago that it needed to be trademarked. So we registered Tower AdvantageTM with IP Australia and received approval.
Tower AdvantageTM coverage is optional. Retailers using our software can continue to use the software regardless of whether they take out Tower AdvantageTM coverage.
Customers who do take out Tower AdvantageTM coverage receive at no additional cost:
- Software updates.
- Access to software support coverage 24 hours a day 7 days a week. This includes local number support access in Melbourne, Sydney, Birbsnae, Adelaide, Perth and Hobart and Toll Free support for all of New Zealand.
- Access to more than 200 professionally written and reviewed advice sheets documenting how to use the software.
- Access to more than 30 training videos.
- Access to face-to-face user meetings hosted in many cities each year.
- Access to regular weekly online training workshops.
- Free business health check service which assesses business performance and how the software us being used.
- Free theft check service checking secret business data to see if employees are stealing from the business.
The total package of Tower AdvantageTM services is unique to Tower Systems and another reason the company continues to enjoy excellent year on year sales growth.