Make the right Point of Sale software purchase decision and the rewards will be significant: additional profit, time saved and satisfaction among those working in the business.
Make the wrong POS software decision and it could cost tens of thousands of dollars a year.
Make the wrong Point of Sale software purchase decision and the business and those who work in it will experience considerable cost and frustration.
Here are five things any retailer should, must, check prior to purchasing Point of Sale software:
Get every promise in writing. If a sales person promises something they must put it in writing for you and make this part of the contract.
Know the cost of ownership. Software has a purchase price and on going support costs. Get these documented before you sign any agreement.
Look at their most important reports. These sample reports will tell you several things: what they, the software company, think is important in their report suite (this may nit serve your needs); the ease of reading the reports; the decisions you will be able to make based on the reports.
Ask the name of their competitor and their market share. Call the competitor and see if the information is accurate. Ask the competitor for proof. If what you’ve been told is inaccurate them you have probably been lied to in the sales process.
Ask for the names of three businesses that recently purchased the same as you are planning on purchasing. Call these businesses and check what they paid. You want to make sure that your supplier operates with a standard price list. If they don’t then it’s possible you will be the one paying too much some time in the future.
While there are plenty of other items to check and assurances you ought to gain, these five are a good starting point and will help you sort through facts from fiction.
There are people selling software who will lie to get your business. It is vitally important that you take reasonable steps to ensure that you are not lied to.
A commercial relationship built on lies will not serve your business well.