We are thrilled to have been able to complete a series of face to face one-on-on in-store training sessions for Chinese speaking retailers in Melbourne this week. Delivered byb one of our Chinese speaking help desk team members, this free training helped the small business owners to learn more about their Tower Systems Point of Sale software and thereby to achieve more from their partnership with us.

This is the Tower AdvantageTM in action and we are proud to be able to deliver this. It’s one thing for a software company to say they deliver good customer service and another entirely to actually deliver.

Just about every visit we make to a retail business reinforces the value of a full service relationship. Retailers and their staff learn more and thereby extract more business value. Online only businesses can’t and don’t do this … it makes us wonder about the lost productivity of such remote and hands-off software company operations.