We are welcome another retailer as a customer because their current software company turned off access to their software because the retailer did not want to continue to pay for what they considered to be poor service.
This retailer claims that when they purchased the software there was no mention of paying an annual fee being mandatory. There is nothing in their documentation.
They refused to pay more than $3,000 for what they say is almost no help.
Here at Tower Systems, software support coverage is optional. We want our customers to take out support coverage because they like what we do and not because of what we’d call economic blackmail.
Our market share tells us that plenty prefer our approach.