Tower Blog

A blog about smart POS software for independent small businesses.

Month: November 2012 (page 1 of 2)

Retailers loving our new POS software training videos

We are receiving excellent feedback from customers who have watched one or more of our new POS software training videos.

From the brief – great! – to the longer – Just checked out the video. Great way to keep our staff up to date with tips etc. Look forward to more. – the feedback is terrific and appreciated.

These training videos are aimed at retailers and retail employees, helping them get more value from our software.  Access is free.


Point of Sale software update makes life easier for retailers

The large community of retailers using the Point of Sale software from Tower Systems were early last week given access to a major Point of Sale software update containing an excellent suite of operational and organisational enhancements.

To help retailers make the most of the valuable POS software update, Tower Systems published a training video as well as an update specific comprehensive advice sheet … in addition to a comprehensive email outlining how to get the most of the update in any business.

By offering update support documentation across a number of mediums, Tower Systems is delivering to its customers information in a flexible and valuable way and thereby better serving the needs of the broad variety of small businesses it serves.

A week after the software update was released, the customer uptake has been strong.

The Tower approach is to let customers choose when they wish to install the update in their businesses. This gives tower customers more control.


Retailers need to take care of POS systems in the heat

Our POS software help desk has been receiving calls for help with heat related issues these past few days. While we have many system located in shopping malls, we also have many systems in high street shops and rural / regional locations. Many of these are not air conditioned.

Our advice for ensuring continued computer hardware use through extreme heat situations is:

  1. Maintain good airflow around the main computer box.
  2. Ensure the inside of the computer box is dust free. A can of compressed air can help with this.
  3. Remove papers any anything else from the top of the computer box.

Do these three things and you’ll be in better shape.


Cloud software customer service disconnect

Some small businesses experienced first-hand a challenge dealing with an offshore cloud software company last week when the US just about shutdown for the Thanksgiving weekend. Customer service was being operated with skeleton staff which businesses here in Australia were operating as usual.

This is a problem for cloud software businesses operating globally. They need to serve their customers when they need them. Closing for what is a local holiday is not appropriate.

At Tower Systems we offer national coverage to our Point of Sale software despite local holiday timings. We use our nationally based resources, bringing interstate offices into play when we have a holiday affecting our national help desk office. This way, our customers have access to service when they need it without being impacted by a public holiday schedule.

Customer service 101 is to provide customers with access to service when they need it.


Video training helps bike retailers leverage bike shop POS software

Bike shop software company Tower Systems has published a new training video developed specifically for bike shop retailers.

5 Tips To Help Bike Stores Save Time In Retailer is a training video created by the customer service team at Tower Systems to educate bike shop retailers and employees of bike shops on how to save time using the bike shop software.

This training video is part of a series of training videos being created in-house by the company to enhance the education opportunities for its customers. It illustrates our commitment to helping retailers get beyond traditional software training.

By helping bike shop retailers to get more form their software, Tower Systems is delivering valuable practical customer service, genuine assistance to leverage a better return on investment in IT infrastructure.


Retailers love $500 Gift card POS software offer

The Tower Systems $500 gift card offer pitched to retailers as part of our Christmas 2012 celebration is being embraced by small and independent retailers on a couple of fronts.

Retailers love the opportunity to save money and that’s what this card helps them do. $500 off the cost of a POS system is a genuine discount – available for a short time.

Retailers love seeing gift cards work with our POS software. This $500 gift card from us has been designed to show off the process of selling and redeeming gift cards. There is nothing quite like helping a prospective user of our POS software experience some of the benefits to their business first-hand.

Pitched as part of our promotional campaign across various retail channels, the Christmas 2012 gift card promotion is a wonderful and practical way of showing off a commercially valuable opportunity delivered within our software.

The Tower Systems Point of Sale software has served gift cards for many years. The company also offers a personalised gift card design and manufacture service.


Beyond the software engagement shops true POS software customer service

We have been hosting another survey for newsagents this past weekend to harvest data relating to magazine supply – a matter dear to the heart of newsagents.

It is through offering valued services like this, beyond the newsagency software itself, that demonstrate genuine long-term commitment to marketplace. This is what software companies specialising in a marketplace need to do.  We can only do it through close contact with our customers.

While some software companies distance themselves from their customers through automated phone systems, email support and other tech type interfaces, we seek out more and more opportunities for authentic, live and valued interaction in each of the retail channels in which we serve. Small business retailers especially crave engagement specific to their business channel.  That is what this survey offers. The information can be used by them to improve their situation.

This survey, like our recent in-store observations with bike retailers and jewellers and our face to face user meetings and our free one on on training demonstrates a care about retail customer engagement beyond the sale of the software. It supports a long-term and valued relationship for the betterment of all businesses and individuals involved.


Garden Centre POS software help

Garden Centre software company Tower Systems has published a video to its garden centre and nursery customers with five ways they can save time using the smart software.

Developed specifically for garden centres, this free training video will help users of the Tower POS software to tap into time saving opportunities and thereby get more form the use of the software.

This latest video is part of a series focussing on time saving opportunities for each market niche using the Tower software. The result is better returns from the use of the software.

Tower Systems customers have access to a library of training videos produced in-house by the company. retailers and retail employees like that they can watch a training video as often as they like, thereby mastering the software. The video library is especially valuable for new employees.


New stock Darrel Lea and John Sands files now

We have tested and loaded the following stock files to the downloads area of our website for retailers using our Point of Sale software:

  • Darrell Lea Christmas Stock 2012
  • John Sands November 2012

Training for retail employees on POS software this week

Independent small business retailers we work with have four more free Point of Sale software training opportunities this week:

  • Getting started with LayBys 27 Nov 2012, 11:00AM
  • Getting started with Stock Management 27 Nov 2012, 02:00PM
  • How to set up a touch screen layout 29 Nov 2012, 11:00AM
  • Getting started with Stock Reordering 29 Nov 2012, 02:00PM

Each workshop is live and interactive. The sessions are designed for people using our software. This is why we make them accessible from any PC so that employees can access the training from home and in their own time.


Jeweller software helps drive Christmas sales

Jewellers in Australia and New Zealand are using jeweller software from Tower Systems to maximise sales opportunities through the Christmas season.

From product placement in-store to marketing to existing shoppers to rewarding employee performance to promoting at shopper touch-points, the jeweller software from Tower Systems helps jewellers make the most of the surge in shopper traffic and engagement through the Christmas season.

Retail experience informs us that it is the small steps that matter the most to sustained retail success. This is where our jeweller software excels – in helping retailers to tap into small step opportunities, to drive sales success from a range activities and thereby underpin stronger success for a a retail store through this season and beyond.

With a month to go to Christmas, the season is in high gear in retail.


Tower Systems purchases MrNews newsagency software, reaffirms confidence in newspaper distribution businesses

Newsagency software company Tower Systems has agreed acquisition terms with the owners of the MrNews newsagency software business.

MrNews serves in excess of one hundred home delivery newsagents in Western Australia.

Tower Systems will assume full responsibility for the MrNews software and customer service from early next month.

“We will maintain the MrNews software, price model and support. MrNews users will not be pressured to switch” commented Tower Systems Managing Director Mark Fletcher. “Our development and help desk teams will be trained in MrNews so that we can provide easy access to quality support.”

“We are thrilled to have found a place where MrNews users can be confident of access to good software and service” commented Arno Staub and Graham Kilmurray, the owners of MrNews. “We are looking forward to working with Tower, training their people and introducing them to our happy customers.”

The Tower development team has been working with West Australian Newspapers to be ready to support changes to their home delivery management and account payment model.

The acquisition, the second of a newsagency software company this year by Tower Systems extends its newsagent customer numbers to more than 1,900. The next largest newsagency software company is POS Solutions with an estimated 600 newsagents as customers.

“Newsagents concerns about T2020 and other challenges facing home delivery should see this investment by us as a show of faith in the newsagency marketplace and home delivery in particular.” Commented Mark Fletcher

The Tower software serves newsagents in newspaper distribution, sub agent management, retail management, stock control, theft management and supplier integration.

With consolidation of newsagency businesses and newsagent suppliers very much in play, this acquisition is not expected to be the last in the newsagency software space.

Newsagents using the MrNews software are welcome to contact MrNews or Tower Systems for more information. Once the hand over has been completed Tower Systems will email and mail help desk contact details to all MrNews customers.


Video for POS software users discussing update enhancements

Point of Sale software company Tower Systems is taking a different approach to educating customers about the benefits delivered through its latest software update.

Retailers using the Tower POS software have access to a new video produced to specifically outline five highlights accessible through the latest update.

The video is accessible to all customers from the website. A link to the video has also been sent to all customers.

In producing the video, Tower is demonstrating its commitment to reaching customers through a variety of mediums and through these getting technnical information to them in a form that is understandable.

Produced in house, the video is brief yet valuable.


Point of Sale software advertising on TV

Tower Systems is soon to advertise its Point of Sale software on television as part of a national brand awareness campaign.

The TVC connects with enhancements to our website, direct mail advertising and engagement by our sales teams. It also reinforces our commitment to specialist marketplaces: jewellers, bike retailers, gift shops, newsagents, homewares shops, book retailers, adult shops, garden centres, nurseries and gun shops.

Professionally produced through an advertising agency, the thirty-second TVC will start airing next week for a ten day run.

The Tower Systems family is proud to be on national TV, pitching not only our business but the small business community more generally.


Planning for newsagency software enhancements

We along with some other newsagency software companies will be meeting with XchangeIT and other stakeholders in Sydney early next month to discuss XchangeIT, the EDI gateway used by some newsagency suppliers.

We are pleased to see that the first topic to be discussed with be newsagency magazine distributor statement reconciliation.  We have been pushing for this to be revisited given the considerable time saving opportunities for newsagents if it is delivered.

We will share details of software enhancements to be facilitates as a result of XchangeIT changes once they are known.


Serial number tracking valuable to multiple retail channels

The serial number tracking services available through our Point of Sale software are proving to be invaluable in a range of retail situations.

Using serial number tools, retailers are able to track individual items sold to meet regulatory record-keeping requirements as well as track items for the benefit of the customer and the business in terms of warraty and other future activity around a specific item purchased.

Developed with jeweller and bike shop retailers originally, the serial number tracking tools in our POS software have been enhanced to meet evolving needs of retailers. We have ensured that the facilities meet needs of more retail channels, giving them peace of mind that they can track sales at the item level for reporting to authorities, suppliers, warranty providers and customers.

Serial number tracking requires accuracy and focus in serving the needs of the retailer, customer and other parties. Achieving this without negatively impacting the traffic flow at the counter is a challenge we address in our software.

retailers using our software can also find previous sales by searching using a serial number.

In addition to specifically serving the needs of tracking serial numbers of items sold, the software tools also work well in areas with similar needs. The software gives even more flexibility to the overall Point of Sale software package.


Helping garden centres and nursery businesses save time with POS software

Tower Systems last published a new training video to its garden centre software customers.

Offering practical advice on time-saving opportunities available to garden centres using our software, this training video is another example of us going beyond traditional software support and delivering practical business management advice.

The video is accessible to anyone from the garden centre landing page on our website.

We released two new training videos last week, further enhancing the suite of video based training resources available for our customers.


Welcome Jim

We are thrilled to welcome Jim law to our help desk team this week. Jim will be immersed in in-house and on-site training for the next few weeks before he gets to start working with our customers. Jim comes to us with excellent IT experience and education.


Taking loyalty to the next level with smart POS software

We are advanced in the development of a new loyalty facility for retailers using our Point of Sale software.

This new facility has been developed with several customers as well as our own retail shops. We are very excited to be close to delivering something fresh and exciting which retailers will be able to use to bring shoppers back sooner than usual.

The new facilities are best practice, valuable and certain to drive greater bottom line success for our retail partners.

This new facility is something others will want to copy. Indeed they will have to copy it to be competitive.  We will live with this knowing that innovation has its costs and copying is one of those.

Our Tower AdvantageTM customers will be first to get the new loyalty facility and they will continue to have access to our excellent current various loyalty facilities.

We are excited to be counting down the days to the release of this genuinely innovative new facility.


Free Point of Sale training this week

Independent small business retailers we work with have four more free Point of Sale software training opportunities this week:

  • Getting started with a Customer Display 20 Nov 2012, 11:00AM
  • How to process an invoice arrival 20 Nov 2012, 02:00PM
  • Getting started with Multi-Store 22 Nov 2012, 11:00AM
  • How to import Stock Files & Invoices 22 Nov 2012, 02:00PM

Each workshop is live and interactive. The sessions are designed for people using our software. This is why we make them accessible from any PC so that employees can access the training from home and in their own time.


Working with police to cut theft in retail using smart POS software

We have been working with police and other authorities on theft matters in two states this week. Each case has taken up considerable time as we have sourced evidence to be used in cases being pursued against the accused, evidence that will stand the test of cross examination in court.

Each time we do this work we learn more about the processes of the police and, through this, ways we can guide and help our retail business customers to better manage their businesses for theft minimisation.

Next week, a senior member of our team will be in court on behalf of the prosecution as an expert witness.

Why is this relevant to small businesses considering our Point of Sale software … we’ve got your back when it comes to cutting the cost of theft to your retail business.


Chinese language support for POS software users

Our most recent customer newsletter included a message for our Chinese speaking customers, reminding them that we offer help desk support in Chinese languages as well as one on one training in Chinese languages. We are proud to offer the service and appreciate the support in among Mandarin and Cantonese speaking small business retailers for our Point of Sale software.

In addition to support and training in Chinese languages, we also have a training video available.

Making our services accessible in this way is vital to all of our customers and to ourselves.


Loving the Christmas season in small business retail

Here at Tower Systems we love retail seasons like Christmas as they take our small business retail customers into parts of the software they do not often get into. Beyond the enjoyment of variation of advice we get to give, there is the benefit of leading customers to facilities with which they can unlock more value for their business.

Our Point of Sale software delivers its own Christmas gift through access to valuable business data that can be interrogated and cultivated to drive greater value for the business.

We have taken time this week to train our team to help our retail partners to tap into the bonus seasonal benefits found in our software. We are sharing this information by reaching out to our customers in a range of ways and passing on additional information as a reminder in support calls.

The most important benefits of Christmas 2012 will be harvested by retailers throughout 2013.


Helping party supplies and party good shops to manage creating balloon displays with good POS software

Party supply retailers are loving the balloon display job management facilities in our Point of Sale software. Thanks to job building, tracking and billing facilities we developed for jewellers and bike retailers, we have been offering balloon retailers the ability to capture vital data about balloon display jobs, track them through creation and then handle billing.

Being able to cost each part of display creation including products and services is important to the profitability of offering balloon displays on a commercial scale. Being able to do this without interfering with or hindering the workflow in a party supplies store is important for any small business. this is there the tower Systems POS software excels.

These facilities are available to any of our users through what we currently call the repairs module. The name can throw you off as it is being used for much more than this. It’s smart software for managing the creation and or manufacture of items in businesses for customers – tracking everything and keeping people in the loop all along the way.

Giving small business retailers the ability to streamline operations, properly account for everything involved in a product or service and to communicate in a timely manner with customers is three important wins for any business. We are grateful to our many customers who have so willingly shared their time and business insights to enable us to make such a useful software facility.


Darrell Lea, Hallmark and other stock files available now

We have tested and released through the downloads area of our website stock files for Hallmark, Darrell Lea and Spirit cards. These are available to users of our Point of Sale software.

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