The Help desk team at Tower Systems has been spending time in recent weeks to catch up with customers who call less frequently for support. The calls offer assistance with any queries and access to free one-on-one training.
Retailers using our Point of Sale software are responding well to the calls and that we have allocated time to call them and see if we can help them in any way without cost.
During the calls we often uncover opportunities to address queries that don;t warrant a support call but that the customer is thrilled to have addressed nevertheless. We also find ourselves learning more about how our software is used in various marketplaces.
Good POS software customer service is as much about going our and chasing customer help opportunities as it is about being available for inbound calls when they come in. We are thrilled to be in a position to have enough good resources available to cover both.
The outbound call program is part of our on-going customer service commitment.