Retailers love that our Point of Sale software helpdesk is accessible early in the morning, especially in the middle of a busy Christmas season.
Just this week our office-based team has been busy from 7am with retailers looking for assistance for early morning questions. Equally, it is not uncommon for our after-hours team to take a call at 11pm with many shopping centres open for late night trading all this week.
Being accessible is vital for any POS software helpdesk. While many calls are from casual employees seeking training and advice over the phone, it’s what we are here for – especially in this busy Christmas season.
We appreciate the opportunity to be of service and to show off the Tower AdvantageTM. We know that the experience delivered today could be the feedback shared among colleagues tomorrow.