Some of our customers were especially appreciative of support provided over the last couple of days. As things go, it was a quiet few days. But those who did need assistance were happy that it was readily available.
One customer has an old computer die and they were able to get up and running without losing any time processing sales. We were glad to help.
This is where online only software companies struggle. Too often they do not provide support based on a long-term relationship and therefore deny assistance to a small business when it is most important to them.