Our rolling customer service rating and feedback surveys uncover some excellent stories of Point of Sale software customer service that are a testament to the excellent work of our sizeable help desk team. Here’s an example of one feedback comment we received:
I would like to thank Paul for all his help the other day in resolving the problems I had with my Tower Systems software. I usually only call Tower less than a handful of times a year but its so reassuring to know that there are people like Paul who have the knowledge,professionalism and great customer service skills to resolve any problems thrown at them. Well done Paul and the team for all your help.
We love all feedback from our customers. We circulate it among our team so we all lear more about what our customers think. We also review feedback in our team meetings.
Whether it is requested feedback or freely offered feedback, it’s all good and helpful to better understanding what our customers think about us and our services.