We are frustrated with the time it is taking to get over the impact of the recent Queensland floods. Our Brisbane switchboard was seriously damaged and we have been chasing rectification ever since.
With the volume of damage caused by the floods we’re in a queue. We have chased a temporary solution to no avail.
Our interim solution is that Queensland customers call our national number or they email us and we return their call. While we continue to deliver excellent service, it’s frustrating to have to deal with such an infrastructure failure.