Small business retailers don’t get many days off from their shops with seven day trading and late trading usually two nights a week. This is why today is a bonus with just about all shops closed. But while shops are closed, retailers are often busy at home and working on paperwork, using the day off – or some of it at least – to get caught up.
We make sure we are available on days like today for urgent issues if they come us. Some of us at Tower Systems are doing what our customers do today, working on some quiet time activities so we’re better prepared for when everyone is back on deck.
Such is the nature of small business ownership. Days when you are closed are days of opportunity for getting other things done. Understanding this is important to good customer service.
So to all small business retailers out there taking the ‘day off’ to get some work done … we hear you and empathise with you.