While many Point of Sale software companies place more barriers between themselves and their customers, Tower Systems actively encourages direct customer contact through its live help desk.
Whether it’s a software support question, business advice, additional training or some other matter, we are here for our customers. We engage beyond the help desk too. Through our management team including our in-house CPA we have access to a range of knowledge, experience and resources on which we are happy to draw to better serve our customers.
So, while other software companies appear to not like or retreat from human interaction we encourage it. Retail is primarily a face-to-face business after all.