Frustration when locate technicians do not follow published standards

To make it easy for local technicians to properly configure computers and other hardware to run our Point of Sale software, many years ago Tower Systems published setup and standards advice.

The POS hardware setup advice is published publicly so that anyone can access it.

The advice has been regularly updated – to ensure that everyone has access to the same set of standards.

We get frustrated when we are asked to help resolve problems with systems that have not been setup according to our standards. This can waste time while we work out what has been done in a non-standard way and whether this has been done for a value reason.

Recently we lost a day of time working through this – all because a local technician who had fled the seven and was uncontactable had not followed the advice we had provided.

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