Just a retail has fundamentally changed, so has software development. There was a time when all software companies had to do was to develop software. Then there was the push to provide good customer support. Now, we have reached a time when engagement beyond the software, beyond support, is vital to success.
Growing software companies today make themselves useful and valued to their customers and businesses connected with their customers beyond the software itself and beyond traditional software support.
Growing software companies embed themselves within the channels of their customers. This benefits the retailers in the channel as well as the software company.
Tower Systems has been living this model for years, delivering valuable insights and connections with retailers in a range of channels, through embedding itself and helping beyond the software and beyond customer service. Inside our business, this non-software engagement accounts for more than half our channel level engagement.
We work with suppliers, providing advice and support. We cultivate and share data. We explore insights. Plus we help our clients and their suppliers in other practical ways.
The help we provide, beyond the software, helps us as a business and it helps our customers – through the software and outside of the software.