We switched a business recently from another POS software company to us and saved them close to $2,000 a year in software support fees. They were paying $3,500 for what was classed as mandatory support. With us the cost is $1,500 and it is not mandatory. We say our support is better too. Indeed, many who have switched to us say this is the case.
Retailers need to look at their software support fee and take it on only if they feel they get genuine value for money.