Today has been like every other Saturday for our POS software company. Our office-based and mobile customer service team members have been busy fielding calls. But since it’s the last Saturday of the month, call traffic is up as retailers get their accounts and other monthly tasks done. We back our weekend and after-hours teams with management support when necessary or sought. Our management team is also available to our customers for escalation.
Running a Point of sale software company is more about this attention to customer service. Sure, having the latest is important, and we do, but it’s the relentless attention to service that our customers love the most from us and what attracts new customers to us.
So, as today draws to a close for retailers we’re kicking back a bit and reflecting on another good serving our customers.