Retailers using the Tower Systems Point of Sale software have a transparent process for navigating support queries. This includes local phone numbers for live calls, email access, website support call logging access and within the software call logging access. We make contacting us easy.
All calls to our help desk are tracked and monitored by a professional CRM system tailored to our needs and targeting our customer service level commitment.
This help desk access is backed by an equally transparent customer service escalation process. Demonstrating the transparency of our escalation process, here are the escalation points we share with our customers regularly:
- Customer Service Manager: Mike Hill – 03 9524 8000 firstname.lastname@example.org
- Chief Operating Officer: Gavin Williams – 03 9524 8000 email@example.com
- Managing Director: Mark Fletcher – 0418 321 338 firstname.lastname@example.org
You can see these and other team members featured in our recent videos introducing people inside our POS software company.
Our accessibility is another point of difference for Tower Systems. We’re happy to show that we are a company of real people providing real support for users of our software.