We have found ourselves helping a retailer using POS software not from us over the last couple of weeks. Through this we have gained first-hand experience with a product fro a competitor in a niche marketplace.
This experience is showing us where we shine in terms of software. It’s helping to better educate our sales team.
We have also had cause to engage with the support desk from the other POS company and that experience was also educational … and frustrating given the slow response time and poor advice provided.
Poor POS software and poor support for POS software costs a business significantly. Our advice is to consider your position. If you’re not well served it could be harming your business. Look around, do your homework and consider switching to a business that will serve your needs better with on-time responses and software that is genuinely useful.
Retailers should ditch software that does not genuinely help them in their business.