It’s not enough in retail to have the right products as the right price supported by marketing and in-store promotions. It is essential that all team members are consistent in their support of the business and its initiatives. The moment an employee in retail puts their own spin on a promotion or offer there is the risk that the message opt the business may be mis represented.
This is why it is vital for retailers to use structured and disciplined tools at their disposal to present messages of the business in a consistent way.
Tools in your POS software can help retail team members stay on message when presenting opportunities to customers. For example, products with customer care information could have this information printed on the receipt, stores with shopper loyalty programs can include value and details on the receipt and businesses offering LayBys could include terms and conditions printed on a LayBy docket.
There are many ways good POS software can help retailers to deliver a more consistent service at the counter and the shop floor. By using these facilities retailers can expect to improve the performance of their business.
Use your software to get everyone on message and everyone benefits.