Fresh content added to POS software self-serve knowledge base

Tower Systems has added fresh content over the last 24 hours to its Point of Sale software knowledge base. The latest content focuses of questions from first-time computer users. It seeks to answer questions from non technical people in a non technical way.

To serve non technical customers we are in some cases taking existing content and re-purposing it in a form that is useful to a section of our user community.

In developing this new type of content we have been asking ourselves and some of our non-technical customers about common questions that come up, especially questions that are described in a more natural yet unstructured way.

A key value proposition of the new self-serve knowledge base is that it makes help accessible to anyone at any time regardless of their technical skill or interest.

Category: Customer Service

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