In building the new customer swerve / knowledge base portal for our website we have ensured it’s mobile ready. Our customers can access all the knowledge base facilities – advice sheets, videos, common questions and forms – on mobile devices including iPhone, Android, Slate and iPad devices.
Making the entire package knowledge base resources available on mobile devices enhances the customer experience in that they can get answers to questions, learn and research our software from anywhere.
This is pretty cool stuff and we’re proud to be leading in this space of mobile software support knowledge based access in our various vertical markets.
To be clear, this is not an App. No, a mobile device accessible website is NOT an App.
It’s been a week since we launched our new customer service / knowledge base facilities. The feedback from customers has been excellent. They love the easy search facilities, the new contact, the extraordinary video training library as well as the interactive nature of the self-serve support facilities.
We’re thrilled with customer engagement.