Self-serve POS software knowledge base access helps retailers with weekend support

While we offer access to our live help desk services all weekend, retailers using our POS software also have access to our enhanced self-serve knowledge base and customer support and training resources. Our launch earlier this week of the enhanced facilities has expanded the services available to our customers on the weekend.

Retail is a seven day a week business and POS software companies not providing access to their full suite of services seven days a week are not connecting with retailers and their employees.

Our new facilities provide weekend retail employees access to even more services – including advice sheets, videos, common questions and other keyword searchable resources – and this plays out as a differentiating opportunity for us.

Category: Customer Service

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