How Tower Systems is taking POS software customer service to a new level

pos-software-support2The new self-serve POS software customer service facilities launched last week offer enhanced services to retailers using our Point of Sale software. One example of enhanced services is the embedding of live links within advice provided. In the example shown in the image we provide advice on how to load a Christmas stock file. Users reading the advice are able to discover how to import the file and link immediately to the file to facilitate loading. This saves several steps, making their task easier.

Bringing all information and resources together into one place that a retailer using our POS software may want to answer a question is improving user productivity and enjoyment.

In creating content for our self-serve help desk facility we constantly ask ourselves: what else would a customer want or need to be able to complete this task or deal with this query?

This is another difference delivered to Tower Systems customers through the Tower Advantage program.

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