Last week, our VIOP phone network and our website were attacked in two separate and sustained attacks. The Optus fraud team has got to the bottom of the phone hack and in working with them and our in-house technical specialist we have increased fortification to stop this type of attack in the future.
Our VOIP network covers several Australian states as well as New Zealand. While the attack did not impact inbound services, we had challenges making overseas calls and so switched to mobile use to maintain support coverage.
The website attacks are on-going as those perpetrating them are on the move. Our external hosting provider is working with us to mitigate the situation. The worst case scenario is short-term outage for our website. Thankfully, redundancy provisions mean outage is minimised.
It is frustrating having to spend time and money protecting your business from those externally who are seeking to disrupt you.