Around eight years ago Tower Systems was the first software company in the newsagency marketplace to offer Chinese language support – help desk support for customers who prefer to speak in Mandarin or Cantonese. Tower still offers this service today and customers love it.
Just about every day we have one or more customer thrilled to have support provided in Cantonese or Mandarin. Indeed offering this service is one reason our newsagency software customer base continues to grow.
We get a buzz in the office hearing these calls as we know we are doing something unique in POS software help desk circles in Australia.