Here are our live help desk Christmas / New Year hours as announced to customers last week:

  • Saturday support: This Saturday, December 20, will be our last until Saturday January 31 when it starts again. Our after hours numbers and emergency escalation numbers will be operating all through for urgent (system down) calls.
  • We will be closed on: Dec. 25, Dec. 26 and Jan. 1.
  • Christmas Eve, Dec. 24, we will close at 1pm.
  • New Year’s Eve, we will close at 4pm.
  • Dec. 29, 30, 31 and Jan 2, our hours will be 7am through 5pm AEST.
  • Jan. 5 – all back to normal.

These opening hours are based on call traffic in previous years.

We are publishing here for transparency and to ensure the widest possible circulation.