Tower Systems’ POS software features in Xu magazine for Xero users

Tower Systems features in the latest issue of Xu magazine, the international magazine for Xero users and consultants and the wider Xero community.

The article resulted from kudos for our work in the POS software / Xero integrated space for many small business retailers. Our work helps retailers cut the time spent on entry of data as it eliminates steps in the process. This improves accuracy and costs of the business.

We are grateful to our many POS software / Xero customers for their support and encouragement on the continued evolution of our direct to Xero interface.

We are also grateful to the folks at Xero for their advice and counsel.

The article, which has just been published, is timely as it leads into the Xero Xerocon conference in Melbourne next month, where Tower Systems will feature its latest POS software.

Designer receipts make our POS software elegant

Small business retailers are loving our designer receipts. They love the ease of change. They love the beautiful outcome. They love the flexibility.

We think receipts should help a retail business win more sales. Ours do … thanks to you being able to create what ou want, how you want.

Tower Systems offers designer receipts as part of its comprehensive POS software and through these we offer a beautiful point of difference.

They are another Tower AdvantageTM.

For too long receipts have been seen as a necessary accounting function in retail businesses. designer receipts are different. They are an extension of marketing in any business. They are smart, appealing, elegant – a wonderful way to help grow the business.

While other POS software companies may say they allow you to customise receipts, none has the Tower Systems designer receipts facilities.

Free POS software training workshops

These trainings are 100% live and interactive. They can be accessed from anywhere in the world. They are another example of Tower Systems delivering on its promises to its customers. We are grateful for the support of our customers in participating in these free training events:

Free ecommerce workshops for small business retailers in Sydney

We are bringing our free workshop: Connecting online and in-store, how to make ecommerce work for your small business to Sydney later this month. Click the links below to book. each session will run for 2 hours. Refreshments provided:

  • August 24, 8am. Figtree Conference Centre: Mission Room, 5 Figtree Drive, Sydney Olympic Park NSW.
  • August 24, 11am. Figtree Conference Centre: Mission Room, 5 Figtree Drive, Sydney Olympic Park NSW.

We will demonstrate live websites that are connected to our Retailer POS software in local businesses. We will also show how to transfer stock to a website and how to manage images. We will answer all your website related questions. Bookings are essential.

All retailers are welcome to this educational and informative session.

Small business retail advice: save time and money with Xero POS software integration

Save time, eliminate bookkeeping costs, cut mistakes and make better business decisions sooner with the Tower Systems POS software Xero integration.

Our Xero partnership sees us linking direct to Xero. No middleware. No third p[arty. This is a direct, fast and time saving link. It is best-practice.

We use this link ourselves in the retail businesses we own and run. We know it works a treat. Our accountant loves it.

The Xero integration designed by Tower Systems, working with the folks at Xero, makes it easy for small business retailers to cut accounting paperwork and thereby tap into time and money saving benefits.

We use our Xero integrated POS software ourselves. This enables us to provide practical advice on how to benefit the most from Xero and our POS software working together.

Our customers have access to our in-house CPA, to provide a professional accounting perspective on the link and how to get the most from it.

Tower Systems is a unique POS software company. In addition to serving 3,500+ small business retailers, we own and operate several retail businesses as live test sites. Our in-house CPA manages the accounts for these retail businesses.

Practical website advice for small business retailers – how online rules have changed

How people use websites for retail businesses has changed, not overnight, but gradually over time.

If you have a website created more than three years ago, which has not been structurally changed or updated since it is probably not helping your business.

Online, the world moves fast, often faster than many small business retailers understand and plan for. Our advice here is designed to help you catch up.

Even if a website is there merely as an online business care, it needs to been certain criteria today to be found and of use to shoppers.

Here are some useful ‘rules’ I offer as  guidance for any retailer with (or planning) a business website:

  1. Ensure the site is mobile phone friendly. If it is not, Google will downgrade its ranking of the site.  Google announced red this more than a year ago. If you are not sure if your site is mobile friendly, access it from a phone and see if it is easily used without having to move the screen around. The site should automatically resize for the phone.
  2. Be clear about your online operation. Do not think you have to bring to online everything you do in your high street business. It could be your voice and persona online is completely different to in-store.
  3. Do not overload the site with stock. Include on the site products people will want to buy, products people will want to search for.
  4. Nail delivery. By this I mean make it certain for customers and easy for staff to run, for any staff member to run, to ensure deliveries are actioned asap.
  5. Make contact easy. the more human your site the more people you will attract.
  6. Pitch your brands. Your shoppers will be searching by brand more than they will search by the trading name of your business.
  7. Connect product pages to social media, make it easy for browsers to leverage your online content socially.
  8. Offer click and collect.
  9. Offer online LayBy.
  10. Ensure you take payment in a range of forms including PayPal.
  11. Promote the site in-store and on your social media pages.
  12. Get your pricing right. Online and in-store should match.
  13. Be prepared to completely replace the site in 18 months. That is the lifespan of a website as suggested by web experts and retailers who are successful in this space. While replace may be drastic, a complete visual and structural refresh may suffice.

These new ‘rules’ are a start. The represent the most significant changes from websites that small business retailers, including newsagents, were doing just a few years ago.

I think a website for a retail business is best approached as an opportunity for the business to sell to people the business would otherwise not reach. This thinking helps you focus on the site and its purpose as being different, broader than the website. It also helps you learn more about borderless retail.

How people shop, when and where they shop and why they shop has fundamentally changed in recent years. A good website can help any retail business, including there Aussie newsagency, to reach new customers and through this drive greater commercial efficiency from the physical retail business.

Tower Systems offers POS software integrated website development services. We are an excellent portfolio of sites to share.

Tower Systems small business POS software on show at Melbourne Gift Fair in August

We are excited to be showing our latest POS software packages for gift shopsjewellersbike shopspet shops,  toy shopsfishing/outdoorsgarden centres/nurseriesnewsagentsproduce stores and firearms retailers at the gift fair in Melbourne in a few weeks.

Having done this fair for many years, we understand the value retailers in a range of specialty niches place on the large event.

Many regard it as the best gift fair in Australia.

Tower Systems has been the most consistent POS software supporter of the fair and those who attend.  It has certainly been valuable for us, helping us reach many prospects who have become customers.

This gift fair is valuable because it serves a range of specialty software niches in which we serve. This makes it more interesting than single marketplace shows. It makes it far more interesting than trade shows run by a wholesaler serving one retail niche.

This year our Melbourne Gift Fair  stand is located at the showgrounds, where attendees will see a terrific mix of gist, homewares, toy, fashion and personal grooming products.

We’d be thrilled to say g’day if you stopped by.

Free POS software ecommerce workshop for small business retailers in Sydney

We are bringing our free workshop: Connecting online and in-store, how to make ecommerce work for your small business to Sydney next month. Click the links below to book. each session will run for 2 hours. Refreshments provided:

  • August 10, 8am. Figtree Conference Centre: Mission Room, 5 Figtree Drive, Sydney Olympic Park NSW.
  • August 10, 11am. Figtree Conference Centre: Mission Room, 5 Figtree Drive, Sydney Olympic Park NSW.

We will demonstrate live websites that are connected to our Retailer software in local businesses. we will also show how to transfer stock to a website and how to manage images. We will answer all your website related questions. Bookings are essential.

POS software Xero link helps small business retailers drive sales

newsXpress Southland is a card, gift and collectibles shop in the sprawling Westfield Southland shopping centre in south east Melbourne.

With rent increasing faster than foot traffic to the 300+ store shopping centre, the manager of the business needed to connect with shoppers outside.

Online was the obvious choice but time was limited. The goal was to find a solution that enabled the business to get online without any additional management or accounting time involved.

Xero POS software partner Tower Systems provided an integrated Point of Sale solution for in-store and well as online. This seamless link, coupled with complete xero integration, provided the time-saving solution the business was looking for.

“In the first six month, online revenue passed A$75,000”, commented the Manager of the store. “This is a direct bottom line benefit for the business as there is no additional labour cost and no capital expenditure.”

“We could not have done this without the xero link as that enabled us to effectively open a second outlet without what in the past was additional accounting or bookkeeping cost.”

As the business has become more familiar with the Tower Systems and xero solutions it has evolved the online offering to be more comp0etitive against big retailers in the online space.  This has seen click and collect and online LayBy launched.

It is with online LayBy where the business has benefited from the xero integration in that the shopper is able to pay over time, interest free, and the retailer is paid immediately. There is no additional accounting or bookkeeping work involved as the data flows from the website to the POS to xero without being touched by human hands.

A shopper adds items to their shopping cart, they select online LayBy, provide basic instant credit check data and fine the application approved or otherwise in seconds. The retailer is paid less a small handling fee with the finance company taking full responsibility for collecting payment.

With click and collect, the payment is handled online. This works best as to commits the shopper and turns the in-store visit to an easy collection. Experience has shown this is what shoppers prefer rather than having to worry about payment in-store. It also means one person can purchased while another can collect, with appropriate secure authority.

Doing this, flowing data from shopper through to xero in this way eliminates mistakes that can be made when data is re-keyed. It also saves considerable time and this is a tangible business benefit.

“Control and transparency of data at each step in the line is key for our business because like any small business every cent of margin is important” commented the store manager. “The solution needed to be easy and neat for us and for our customers. Xero was a key part of achieving this.”

In addition to the xero integration, Tower Systems POS software integrates with Shopify, magento and WooCommerce – the three leading e-commerce platforms in the world. The web development team at Tower has enhanced these to offer a multi-store solution whereby independent retailers can trade under a single branded website rather than needing their own website.

“The xero integration is the back-office piece where real labour costs are reduced”, commented Gavin Williams, Tower Systems COO. “We only sell to independent small business retailers in selected retail niches such as bike shops, jewellers and garden centres. Having the xero integration is vital as they are all competing with big business and every saving, no matter how small, is loved.”

Tower Systems is an Australian based POS software company currently serving in excess of 3,500 small and independent business retailers. The company can be explo9red at www.towersystems.com.au.

The easy way to compare small business POS software companies

Small business retailers can be bamboozled by claims made by POS software companies. Here is a guaranteed way to find the best POS software company for you in a comparison:

  1. Ask the companies you are interested in to visit your shop, to show you live and in person how their software handles questions you have about it.
  2. Speak with the owner of the POS software company. Ask them why your business matters. Ask them for details of retailers like you they have using their software.
  3. Get login access to their customer knowledge base. Look at th resources they provide.
  4. Look at their business blogs, compare the content and professionalism.
  5. Compare the written quotes. Ensure everything you require is included.
  6. Ask if software support coverage is mandatory. Get their answer in writing, from a director of the company.
  7. Ask for a total cost of ownership projection for three, four and five years.

These six points alone will offer a complete comparison outside of the software itself. It will force some companies to confront topics they would rather avoid.

Advice for small business retailers on how and why own run LayBys in retail

Offering Lay-by services is essential if you want to grow sales revenue in almost any time of business.

Big  businesses usually have strong LayBy offerings. It takes commitment and discipline. Once the processes are in place, staff trained and your system setup, it can run like clockwork.

Lay-Bys provide shoppers an opportunity to purchase today what they are unable to fully pay for today.

Key to your success with Lay-bys is having a streamlined and consistent process for processing Lay-bys, storying lay-by product, collecting payment and tracking customers.

One mistake with managing Lay-bys can be expensive.

Use software in your business to track Lay-bys. Do not do it manually. Of course, we recommend the Tower Systems POS software – it has LayBy facilities ready to go.

Use the software to capture the sale, record customer details, document your terms and conditions, record the deposit, track payments, chase late payments and finalise the sale. Again, to not attempt to do this manually.

Be complete in what you record. Only Lay-by stock for which you have records in your software, always enter full customer details such a full name, complete address and an ID number such as a driver’s licence number.

If you are not complete in your records keeping at some point this will cost you money.

In your software set your deposit requirements, payment requirements and other Lay-by terms. This provides a foundation of consistency for you and your employees.

IMPORTANT: Before you begin, familiarise yourself with LayBy regulation as set by the ACCC: https://www.accc.gov.au/consumers/contracts-agreements/lay-by-agreements

Also, check the website of your state Consumer Affairs office to familiarise yourself with local requirements. Information there will help you determine your own terms.

Meeting regulatory requirements is vital. For example, if someone cancels a LayBy you must refund their payments less a termination fee. You can set this fee and advise as part of your terms and conditions.

Our practical advice guides you through key rules and steps to success with Lay-bys.

  1. WHAT TO LAY-BY. Set a minimum item and or purchase value. We’d suggest $80.00.
  2. DATA REQUIRED. Always ensure you are satisfied you know who your customer is. Require proof of ID from a driver’s licence or similar legal ID document.
  3. 20% of the total GST inclusive purchase price.
  4. Only Lay-by to people 18 and over.
  5. Lay-bys should run for between eight and twelve weeks. You could run for longer pre Christmas to get early toy sales.
  6. PAYMENT CYCLE. Require payments to be made weekly or fortnightly.
  7. PAYMENT METHOD. Accept any payment form you choose.
  8. Do not allow someone to take home a single item from a group of items on Lay-by together in one purchase. It’s all or nothing.
  9. Have a LayBy termination policy you are comfortable with. We suggest a 20% termination fee. Alternatively, set a dollar amount to reflect the work. Also, consider setting the LayBy to auto terminate if it extends beyond a period of time you nominate. Note that you could equally choose to have no cancellation given that Lay-by product may not be able to easily re-sold.
  10. Decide what you would consider a breach. This has to be something you stand by. We suggest two missed payments without reasonable excuse or rectification. On breach, cancel and charge the cancellation fee.
  11. We suggest a no-exchange policy.
  12. When a customer Lay-bys, print two dockets – one for them to take immediately and one to be placed with the goods. Have your customer sign both copies, accepting your terms and conditions.
  13. Set aside a clean and secure storage location for Lay-bys in your business where locations are coded for easy finding. Place Lay-by goods into a single clear plastic bag per transaction for clean and safekeeping. Staple to this a copy of the Lay-by docket. Let your customers see you do this so there is no doubt when it comes time to collect the products.
  14. Have one person responsible for Lay-bys to ensure product care, track payments and contact customers.
  15. TERMS AND CONDITIONS. Enter these into your software so they are included on every Lay-by docket. Points 2 through 11 above are a good example of what to include in your terms and conditions.
  16. COMPLETE PAPERWORK. To not over complicate things, rely on your software’s Lay-by docket as your complete paperwork / contract. Get that right and Lay-by management will be easier.

These rules and steps may feel complex. They are necessary for the small number of times something goes wrong and you need to rely on them to help you deal with a situation.

Happy Lay-bys.

POS software Shopify link helps small business high street retailers sell online

Tower Systems offers direct integration between its small business POS software and Magento, Shopify and WooCommerce, as well as a generic link that retailers with web stores in other platforms can use.

The Tower Systems platform specific links have been developed to the standards of Magento, Shopify and WooCommerce. We have taken great care to ensure that we link as they intend, sharing the right data for a seamless connection between the physical store POS software and the o line store experience.

This drives shopper confidence and saves retailers time. It helps drive revenue too.

As operators of retail businesses as well as online businesses, Tower Systems is well placed to provide a whole of business physical store and online =store solution that is integrated, safe, easy and shopper outcome focussed.

Each link is different.  Here is information abut the Tower Systems POS software Shopify link:

What is Shopify?

Shopify is one of the easiest ways to setup and run an ecommerce store. We think it provides you with the ideal place to create you first website and gain experience in the world of ecommerce. You have complete control over the look and feel of your online store and can instant access fantastic look themes to reflect the personality of your business. For more information visit www.shopify.com.au.

What is the Retailer to Shopify Link?

The Tower Systems Retailer POS software to Shopify Link uses the Tower Advantage Link platform to allow Retailer to connect directly to your Shopify store. The Tower Advantage Link platform is a subscription-based service that acts as an intermediary between Retailer and the Shopify API.

How does the link work?

The link works by using the TALink platform platform to connect to the shopify API and synchronise your data.

Stock. Retailer is your master stock database. You flag what stock items you want to appear on your shopify store. Descriptions and extended descriptions are added as your titles and descriptions in Shopify. Newly flagged products are automatically added and if you edit items in Retailer you have field level control over how these are handled in Shopify.

Department and Categories. Your Retailer Departments and Categories become collections in Shopify. You can have a chose of either Department level collections or category level, but not both. If you choose to synchronise either a department or category, your existing structure will be mirrored and managed in Shopify automatically. If, however, you decide not link your Department and Categories in Shopify, you can allocate collections manually to products once they are added.

Classifications. Shopify does not have a mechanism to manage classifications.

Prices and Quantity On Hand. You have control over your webstore pricing from within the Retailer Stock Screen. Bulk updates of the webstore prices can be performed in Stock Manager. Once new prices are set, your web store is updated automatically.

Quantity on hand is also managed automatically, when your sell or arrive an item into stock these adjustments are sent directly to Shopify. If the quantity on hand of an items drops to 0, the item is marked as out of stock in Shopify.

Images. The images you set against stock items in Retailer are automatically uploaded to your website. If images change, then old one is removed and the new one is added. You can upload as many images as you like per stock item.

 

Customers. Customers that purchase off your webstore are added as customers in your Retailer database, allowing you to track what they buy and market to them if you desire. Existing customers with an email address will also be added to your web store to facilitate easy sales if you choose.

Sales. Sales are downloaded on a periodic basis and imported into Retailer. They are imported into our Customer Invoice Maintenance facility allowing you to place orders and print invoices if needed. Once sales are imported it reduces your quantity on hand so you maintain accurate stock control. Sales can be allocated to a specific location or merged to you main sales data, giving you excellent control over how you report on your webstore sales.

I don’t have a website but want one. Can Tower help?

Yes! We are expert in POS software and web store development and deployment.

Awesome free POS software training for small business retailers

Here at Tower Systems we are grateful to the small business retailers and those who work in small business retail who support and engage with the weekly free live online training workshops we run.

Thank you!

We love sharing insights. Better still, we love your questions and feedback as they provide fertile ground for enhancements to our POS software and to the services we provide.

Here are free POS software training opportunities for the rest of this month:

How a small discount voucher from our POS software led to a $1,500 purchase

I want to share with you a true story of what happened recently in one of my own shops – yes, I own this POS software co as well as retail shops. It is a story of how a small everyday purchase led to something bigger and how this happened as a result of fundamental changes in how the business is run.

This story could happen in any retail business – city, country, large, small, shopping mall, high street. I make that point so you do not dismiss the story and think it could not happen in your business. The elements of the story work together in any size business. In writing about it here I’m not getting you to do anything other than to consider that you could achieve the same in your business.

At its core, this is a story about shopper loyalty, especially shopper loyalty in a retail situation where between 25% and 30% of shoppers visiting the business are not local and therefore not likely to engage with the old-school points-based loyalty program.

A customer passing the shop noticed our greeting card range and stepped into make a purchase because of a specific need. They purchased two cards. On their receipt was a voucher for almost $2.00. As they are not usually in the shopping centre they looked around for something in which to spend the $2.00.

This is the key: the customer came in to make a quick destination purchase. The type of purchase where we did not matter. They were on the way to the car park and happened to pass buy our shop. Point 1: location is in our favour. The stepped in because they saw our greeting cards. Point 2: the floor placement of cards was key in getting them in the shop.

Having made the purchase, the customer then noticed, for the first time, what else we sold – because of the $2.00 discount voucher on their receipt. Point 3: we got them to look around and see what else we sold.

The customer did a 180 degree turn and saw a locked glass cabinet of beautiful collectible bears. This was in the right place at the right time as they had been looking for a gift for a child. Money was not an issue. They wanted something to last a lifetime. They purchased a $500.00 bear.

This purchase would not have been made had they not been given the $2.00 voucher on their receipt. The voucher is what got them to notice what else we sold.

Fast forward several weeks and this customer who said they don’t usually come to the shopping centre was back for another $500.00 purchase. Now, several more weeks later, the customer has another $500.00 order placed.

I can directly trace more than $1,500.00 in sales back to the $2.00 voucher.

The software produced the voucher based on rules I established. The initial staff member serving the customer made a brief professional pitch highlighting the voucher. These are both important factors as they are at the core of a structured consistent approach to what has become the most lucrative loyalty program I have seen in my 30+ years involved in retail as a retailer myself and working with retailers in many different channels.

While most times vouchers are handed out they are not redeemed, they are redeemed enough to make them worthwhile. They are redeemed for good margin product as they get people looking at the shop for the first time and discovering items to purchase they were not in our four walls to consider.

The discount vouchers are disruptive. People respond in unpredictable ways.

Best of all, the discount vouchers are profitable.

For this story to work in a newsagency you need to have the right products, placed strategically in-store. Your staff need to make the right pitch. Plus, you need to be attracting people who don’t know and probably don’t care what shop they are in.

If you have read this post and thought it does not relate to you, that you could not do this in your business I say you are wrong. I am certain the approach I have shared with you could work in any newsagency in any situation. I urge you to not hold your business back.

Using POS software to cut employee theft in small business retail

Theft is retail can be expensive, particularly employee theft. Tower systems has a structured and proven approach for dealing with employee theft in retail businesses where the Tower Systems POS software is used.

The Tower POS software has tools for reducing the opportunity for theft. Better still, the software has hidden tools for tracking theft, tools that provide evidence police and prosecutors have used to successfully deal with theft situations.

It is the secret and secure facilities where our software provides retail business owners the evidence necessary to achieve successful resolution, as we have found in many employee theft situations where our help has been called upon.

Discovering theft by an employee can be debilitating and destabilising. To help you through this, Tower Systems provides advice and support on what to do once you discover employee theft. The goal is to offer straightforward steps to help you get through as it is on the other side of this where you can find the opportunity to move on from the feeling of violation that often accompanies employee theft in small business.

In addition to being a support, we provide practical advice an help for use our our POS software to reduce  the opportunity for employee theft and shopper theft.

Follow this advice on how to use our specialist retail software to hamper opportunities for theft and bolster the certainty of detecting it before it’s too late:

  1. Employ stock control for high volume items. Enter new stock as it comes in, scan all sales and only reorder based on what the software says. Perform a stock take regularly each month. High volume item stock discrepancies are an indicator of theft.
  2. Scan everything you sell. Do not use department tracking only – your data needs to be granular to prevent employees taking advantage of loose stock on hand quantities. Not scanning individual stock items is unfortunately an invitation to dishonest employees.
  3. Use the software-based end of shift procedure and have a zero-tolerance policy on cash balance discrepancies. Reconcile banking to your computer software at end of shift. We have seen businesses failing to do this: one was being skimmed regularly of $200 a day.
  4. Do spot cash balancing. Unexpected checks can uncover surprises. One business owner needing to perform banking during the day uncovered a $350 discrepancy that lead to the discovery of systematic theft.
  5. Mix up your roster. Sometimes people work together to steal. One retailer found a family friend senior and their teenage daughter stealing consistently.
  6. Check your audit Log. Look at cancelled sales, deleted sales and items deleted from a sale. Leaving a cash drawer open from the previous sale, scanning items, taking the cash and cancelling the sale is the most common process used by employees to accrue cash they then take from you. Our software tracks cancelled sales and what was in them. This can be matched with video footage.
  7. Check GP by department. If GP is falling outside what you expect, always research further.
  8. Publish a theft policy. Put this on a noticeboard in the back room. Get staff to read it and sign up to it. At the bottom of this page is a sample theft policy.
  9. Keep the store counter area clean. A better organised counter reduces the opportunity for theft. Reducing nooks and crannies makes detection of any cash hoarding easier.
  10. Have a “no employee bags” at the counter policy. This makes it harder for dishonest employees to hide stolen cash.
  11. Beware employees who carry folded paper or small notepads. These can be used for them to keep track of how much cash is in the register that is theirs – i.e. not rung up in the software.
  12. Beware of calculators and mobile phones at the counter. Employees can use these devices to track how much cash could be stolen prior to balancing for the day – cash from sales not processed.
  13. Do not let employees sell to themselves. If an employee wants to purchase something ensure they purchase it from the customer’s side of the counter.
  14. Be professional in your management of the business. The more professional your approach they less likely your employees will steal as they will see the risk of being caught as high. Do not take cash handling lightly; if you respect your business procedures your staff are more likely to too. Never take cash from the till for your own personal use, i.e. to buy lunch.
  15. Advise all job applicants that you will require their permission for a police check. From the outset this indicates that you take your business seriously. In many situations applicants who have been asked for permission to do a police check advise they have found a job elsewhere.

These steps work. They are based on decades of helping small business retailers to reduce and manage employee theft.

Repairs software helps small business jewellers, bike retailers, fishing shops and more

Using the repairs software from Tower Systems, a business is able to manage repairs to better serve the needs of the business and the customer.

The Tower repairs software is directly integrated with the Tower POS software. Retailers in a range of specialty retail niches like our repairs software. These include jewellers, bike shops, fishing and outdoors shops, firearms shops, garden centres and other more niche specialty retail businesses.

The repairs software continues to evolve thanks to suggestions from our customers. We love hearing how people use the software for it is from this we learn of ways to make it even better.

Today, the repairs software is used to:

  1. Track repairs from the moment they are lodged with customers.
  2. Manage parts used.
  3. Manage labour.
  4. Account for all costs.
  5. Track outside service providers.
  6. Bill customers.
  7. Notify customers when an item is ready to be collectors.
  8. Track past repairs.
  9. Provide awareness of the workflow in a workshop at an y point in time such that the business can better manage this important and business differentiating activity.

Repairs management software is flexible, serving a range of needs outside managing the actual repairs themselves. The flexibility in the software enables it to be used in different businesses for different purposes – from job management, to workshop management and traditional repairs management.

That the repairs software is POS software integrated makes for a beautiful solution for retailers.

Good repairs services can help a local business win local sales. Whereas products can be available in multiple retail outlets, making price the comparison, repairs services are unique to each business. Through the Tower Systems repairs management software retailers can play to their local strengths and pitch their repairs services as differentiating and locally valuable.

We love helping small business retailers grow their repairs service.

The POS software connected repairs management software from Tower Systems continues to evolve, ensuring it is a solution for today and tomorrow, thereby helping small business retailers to evolve their repairs services too.

Tower Systems develops software for: gift shopsjewellers,  bike shopstoy shopsfishing/outdoors businessesgarden centres/nurseriespet shopsproduce storesfirearms businesses and newsagents. We serve customers in Australia, New Zealand, Fiji and several other countries.

Easy management of loyalty cards for small business retailers

Track shopper loyalty cards with ease using the Tower Systems POS software. Even something simple like th coffee card approach where each purchase receives a stamp or clip and at a certain milestone a free item, coffee or similar.

The retail loyalty software in the Tower Systems software handles this basic type of loyalty offer easily. You can eliminate the cards and each purchase is tracked, helping shoppers maximise rewards and thereby driving loyalty.

Better still, shoppers can have multiple loyalty cards in the one business – without the need to ever have the physical card. This works a treat for families where they collect multiple specialist items from a business. They can work and shop together for their benefit and for the benefit of the business.

Yes and even better still, the small business retailer can track and manage they, they can adjust settings, watch shopper engagement and leverage the loyalty opportunities of the benefit of the business.

Shoppers who like the idea of carrying their own card can continue to do this. The retailer has their records and the shopper has peace of mind of a care with a stamp or clip. Both parties have their needs and desires satisfied.

This is a good whole of business loyalty solution. It is ideal for small business retailers. Perfect for driving shopper engagement. Working in with suppliers too who offer retailers rebates for levels of shopper engagement. In the Tower Systems software retailers have access to a level of reporting necessary to serve the needs of these engaged suppliers.

This ability to run a coffee card type of loyalty is one of a broad range of loyalty solutions in the Tower Systems software. The facilities are strong, comprehensive and integrated – meaning small business retailers can use one, another or a mix of several to create the type of loyalty offer that will work best in their local situation.

Shopper loyalty programs are loved by shoppers and vital to small business retailers. They are a perfect way to different a business from a big business competitor. Tower Systems s offers the software. Better still, we offer business advice and guidance to lev rage the tools for maximum benefit.

How to connect your POS software to your website

Connecting your high street retail business POS software to a website is straightforward if you are connected with software businesses that understand the importance and value of such a connection.

Tower Systems offers POS software to webstore direct connections for Magento, Shopify and WooCommerce – directly between its software and each of these e-commerce platforms. We have used the development APIs for each of the platforms to create three separate links.

For retailers using a lesser known webstore platform, we have a generic link that also works well to sync transaction and inventory data across two technology platforms.

The best link is tight, accurate and driving online and in-store business. We can demonstrate the value of this through many store connected websites we have crated for single businesses as well as for group businesses. We can shop the value of implementing online LayBy, click and collect, carious payment options, handling freight, handling customer special orders and handling preorders for highly sought after lines.

All of these things and plenty more have been addressed in the POS software webstore integrations that we have delivered to our small business friends.

As a POS software developer with a terrific team of web developers we are well positioned to provide a complete one-stop solution for in-store and online. This ensures small businesses are not lost in a battle between two software companies that point at each other as the cause of any issue. Providing both the website and the POS software there is one go-to place, one way to make the relationship work, one business responsible.

The Tower web team is also skilled at SEO and SEM services that help raise the website rankings in key search engines, ensuring the site is found ahead of others.

But best of all, Tower Systems provides professional advice and guidance to small business retailers keen to build their online presence. Our commitment is honest transparent advice on which any small business retailer can rely.

The Tower Systems web development team is Australian based, working out of the company’s head office in Hawthorn. This is important as many web development businesses are overseas. While you might have a locally based contact person development too often is done overseas, leading to challenges with delivery and usefulness.

Go to our website to find out more about our POS software webs store integrations.

Small business retailers ready for EOFY

Wow! What a build up it has been form small business retailers using our software. They are ready for the end of the financial year thanks to an extraordinary roster of free live group training, free one on one training and easy access to videos and online training documents.

No matter how, when and where our customers wanted to access EOFY training they have been able to.

Many years ago we committed to running weekly live online accessible training, using a the world-class WebEx platform. We continue to run these weekly training sessions, years later. But this year the weekly sessions were not enough. Some weeks we did five sessions, as so many of our customers wanted to learn more about the amazing new and easy stock take tools in our software.

We love providing training and we love that our customers engage with it. Indeed, we are grateful to our customers for their engagement.

This financial year, many more small business retailers thanks to the free training we have provided access to.

And the training continues. next week we have a terrific interactive and live session on reordering. We can help retailers cut mistakes through a faster and more accurate reordering process that can significantly improve the bottom-line performance of the business. Like all our training workshops, access is free.

Training opportunities cities never stop at Tower Systems.

Our approach to training is actions speak louder than words. While it is easy for any POS software company to announce they will offer training, it is another thing entirely to deliver.