Here’s another video from us for our POS software customers on how to cut theft in retail.
We are thrilled to see the Tower Systems POS software featured on the Xero website as an approved partner.
This has come about following certification of our software as offering required and proven integration with xero accounting.
We are thrilled!
Being first with this in a specialist retail marketplace helps not only us but our close to 3,000 customers.
The Xero link is easy to use and seamless. It’s our recommended accounting system link but not our only one.
We use Xero ourselves in our retail shops – making our advice and assistance more knowledgeable than a software company without their own retail businesses.
This screen shot is from a live in-store PayPal payment using the Tower Systems POS software. We have removed the customer name – but that would usually appear. The customer details are shared by PayPal as part of the line integration in our software.
It’s fast, easy and it is another first from Tower systems.
We are grateful to PayPal for the opportunity to be a trial developer and to lead in our retail channels by bringing shop floor PayPal market and marketing to our small business customers.
The integration is live in our software and retailers are embracing it – not only for sales but to drive new traffic for their businesses.
The Tower Systems POS software offers enhanced serial number tracking, new tools that help retailers who sell products with serial numbers, to track goods by serial number from the moment they enter the business to when they exit through sale or return.
The serial number facilities have been enhanced in our latest POS software update.
What’s interesting is that the serial number facilities are being used by businesses outside what we expected. We are thrilled to see this.
The humble retail receipt has been overhauled in the latest POS software from Tower Systems.
While Tower receipts have always been flexible and professional, the new style receipts offering extraordinary customisation take receipts into a new world, they allow small retailers to leap-frog major retailers.
The extended flexibility and attractive graphical interfaces make the receipts more useful in attracting shoppers back into the business, they make the receipt a key element in business marketing.
Already in use in many retail businesses, the new receipts are a winner not only with customers but also with retail business owners.
Terrific new retail customer display facilities are being embraced by retailers using the Tower Systems POS software. Serving customised content on customer displays within the context of a sale helps retail businesses drive sales and improve business outcomes. While the Tower software has served customer display access for years, enhancements take the facilities to a new level, offering small and independent retailers facilities with which they can more effectively compete with major retailers.
Feedback from customers is that the new customer facing display looks beautiful. We love hearing this and love even more the feedback that they are helping shoppers spend more money with our customers.
Retail shop floor stocktaking is easier than ever thanks to even better support for portable hand held devices from Australian POS software company Tower Systems. Standing in front of items on the shelves or in warehouse racking, counting and recording on-hand quantities is fast and easy with the Tower software and the HP Elite Pad.
Collected wirelessly, the Elite Pad maintains accurate real time stock on hand data for the business, allowing disruption free stock taking – saving time and helping the business grow.
Tower Systems has automated the process for connecting its POS software with Xero thanks to a completely online cloud-based service for the bridge and data flow connection.
From the Xero page on the Tower website, users have access to all they need to make the link live and working for them. And Tower users are doing this, turning on the link and switching to Xero for a more integrated and comprehensive accounting solution.
Tower Systems is thrilled to be acknowledged by Xero as an authorised partner and listed on their website.
Tower Systems is thrilled to have won several more customers from a competitor this month. We have done this on the back of delivering better customer service.
Good customer service from your POS software company can improve your business.
One customer switching lost important business data as a result of poor service from their old POS solution provider.
Another customer switching lost hours of time as a result of delays in help desk assistance from their POS solution provider.
This is our retail management tip today – use POS software from a company that delivers timely, professional help desk customer service on which you can rely. You will save time and money.
POS software experts Tower Systems have produced a video on how to use the POS software to help retailers compete against themselves.
In this video we outline how to use the Tower proprietary Monthly Sales Comparison Report, a powerful report that helps any retailer better understand their business from then inside out.
There is no comparison for the value of data to drive business decisions.
The video is another in a series of professional videos from the team at Tower Systems – helping retailers lever more value from their software.
POS software experts Tower Systems have produced a video on how to use the the front-end loyalty offer of Discount Vouchers to drive sales. Explaining exactly how vouchers work and how to use them in retail, the video is a perfect tutorial on growing your retail business using leading edge smart loyalty tools. Packed with evidence, examples and facts, the video is a must-see for any retailer wanting to grow their business.
The Tower POS software offers points based loyalty as well as group retail linked loyalty but it is the discount vouchers program that is driving exceptional year on year growth.
This video provides evidence of the growth the vouchers are helping retailers to achieve.
The professionally produced video is another from the in-house team at Tower Systems.
POS software experts Tower Systems have produced a video on how to use the POS software Xero in retail for transferring sales and cost of sales data to Xero.
As the first specialist software company serving newsagents, jewellers, garden centres, bike retailers, gift shops and pet shops to offer an approved Xero link, Tower demonstrates its technical and business leadership.
This educational video is another in a series from the professional customer swerve team at Tower Systems.
The Xero link is available in the Tower software now.
The serial number tracking facilities in the Tower POS software is loved by retailers as they can track items at the serial number level easily. jeweller, bike retailers, garden centre retailers, pet shop retailers and newsagents are among the retail channels using these facilities.
Tower Systems has a new video on serial number tracking – one of a new package of videos on our software.
Retailers love our training videos. They make learning easy.
Gone are the days when software companies expect users to wade through complex and technical documentation to learn. Videos and other online tutorials make it easy and this is where Tower Systems leads with its in-house studio and professional video production.
Retailers are loving the cloud based backup service launched by POS software company Tower Systems.
This new safer approach to backups offers retailers using the Tower software double protection with a local safe backup as well as a cloud based safe backup.
these backups are taken during the day without interruption to the business.’
retailers are able to reduce rostered hours as a result of embracing the new approach to backups. The net saving is considerable and the business as more backup protection for their all-important business data.
The Point of Sale software offered by Tower Systems offers retailers the ability to sell products at priced set by the volume of an item purchased.
The flexibility in pricing allows retailers to be flexible on the shop floor in a structured way than can guide volume purchases. This is especially useful in garden, homewares and gift retailing – three areas where Tower Systems shines with retail channel specialist software.
This is another way Tower helps retailers grow their businesses.
While Tower Systems has supported external and automated backup services for years, this week the company launched a new even more hands-off cloud-based backup service that offers excellent protection to participating small retail businesses users our our POS software.
Run on a subscription basis and backing up to the cloud real-time through the day, this is a comprehensive replacement of the old end of shift backup approach for small and independent retailers.
The new approach represents better protection for our small business retail customers. It is available for commercial implementation following comprehensive live testing.
Tower systems has been using the new facilities in beta for two months. This week’s announcement moves the opportunity to full commercial release.
The 2015 edition of our POS software for retailers includes enhanced Xero integration facilities. In the enhancements we deliver the next generation of changes to enable retailers to get further benefits from linking their POS software with Xero. More data is transferred making the Xero reports more comprehensive while at the same time saving bookkeepers and accountants more time and more fees.
The latest enhancements have been developed with CPA, user and Xero input. The result is a terrific benefit for the Tower user community that keeps us at the forefront of Xero integration.
Offering Lay-by services is essential if you want to grow sales of collectibles and higher priced items. It provides shoppers an opportunity to purchase today what they are unable to fully pay for today.
Essential to your success with Lay-bys is having a streamlined and consistent process for processing Lay-bys, storying lay-by product, collecting payment and tracking customers.
Once mistake with managing Lay-bys can be expensive.
Use software to track Lay-bys. Do not do it manually.
Use the software to capture the sale, record customer details, document your terms and conditions, record the deposit, track payments, chase late payments and finalise the sale. Again, to not attempt to do this manually.
Be complete in what you record. Only Lay-by stock for which you have records in your software, always enter full customer details such a full name, complete address and an ID number such as a driver’s licence number.
If you are not complete in your records keeping at some point this will cost you money.
In your software set your deposit requirements, payment requirements and other Lay-by terms. This provides a foundation of consistency for you and your employees.
Before you begin with Lay-bys check the website of your state Consumer Affairs office to familiarise yourself with local requirements. Information there will help you determine your own terms and conditions.
This online live workshop is another in the weekly series by the company for retailers using its POS software. It’s a great learning opportunity that will benefit any retail business owner. Plus it’s FREE.
Retailers using the Tower Systems Point of Sale software can relax and enjoy Saturday knowing we have their back.
Our help desk is open and taking calls this morning – in addition to our after hours mobile numbers.
We have offered a help desk based Saturday service for many years. Our customers appreciate the extra commitment. It’s another Tower AdvantageTM.
A key service in today’s bike retail business is the provision of maintenance and repairs services. Thanks to smart tools and flexibility built into our bike shop software, retailers partnering with Tower Systems are able to streamline the management of the maintenance side of the business. From tracking staff and services through to improving customer communication, the Tower bike shop software provides bike retailers with facilities to run a more efficient and valuable business.
TheTower Systems specialist bike shop software also offers a points-based loyalty program as well as a more immediate loyalty option that will help your customers spend more each visit.
Called discount vouchers – but you can call it whatever you prefer – this program offers shoppers cash they can spend immediately or within a time period you stipulate. You can compete with online with immediate rewards for those who shop with you. You can expect between 12% and 30% of vouchers to be redeemed and up to 30% of redemptions to be on the day of the initial purchase. We have excellent data we can share with you where this is being used today.
Call today for a business discussion on how we can help your business for a few dollars a day for hardware, software, training and support:
Tower Systems already helps hundreds of bike retailers.
We are thrilled with the retailers joining our user community this year at Tower Systems. Some are installing POS software for the first time while most are switching from other software.
It is our Discount Voucher facilities which wins many customers for us. Beyond the vouchers, in the software, we have real power at the fingertips of retailers and their staff. We back this power and flexibility with terrific reports that make using the software valuable for the business. Enabling retailers to track voucher flow is proving to be tremendously valuable in guiding retailer engagement o tweak their use to drive even better outcomes.
Our Discount Voucher facilities are an excellent demonstration of the Tower Advantage in action. We are grateful to our customers for excellent feedback that is guiding further developments.
Small and independent retailers offer a level of personal service that often sets them apart from major retailers. Using the smart tools in the Tower Systems POS software, retailers are able to reach out beyond the shop floor and sales counter in providing differentiating personal service. Thanks to easy to engage tools in the software, retailers can include in sale documentation such as receipts information about product use and care which helps the retailers to demonstrate a point of difference and improves the customer experience.
The Tower Systems POS software provides retailers with several facilities for customising information on receipts based on products purchased. That this is done at the point of sale with the employee having to remember is a way the business can go above and beyond without having to rely on memory to do so.
Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software. Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.
Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.
The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert. This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.
Retailers selling products with specific care requirements are able to have care and other instructions included on receipts printed for the products. This provides a more engaged level of customer service that is tailored to the specific items purchased by a business.
This personalised receipt service built around product care instructions is something Tower Systems has offered in its Point of Sale software for many years. It is a facility used across many retail channels including bike shops, garden centres, gift shops, jewellers and others where specific product care and use instructions are another way a retailer can demonstrate a valuable point of difference.
Tower Systems offers training in using these product care facilities.