Disaster planning: advice to help small business retailers trade manually

While we never want it to happen and know it is extremely rare, we regularly remind our POS software customers they ought to be prepared to trade manually should they not have access to their POS software for some reason. Here is our advice, which has not changed in many years.

If you lose power, have a major hardware failure or have some other unexpected problem, your computer system on which you rely to record sales may not be available for some time. Here is our advice on how to handle such a situation:

  1. Track all sales. Write down the barcode of every item you sell and the price. When you are back up and running, enter these in. This maintains an accurate stock on hand count. When you are back online, enter the barcodes, ring up the sales.

Yes, that is it. Very simple. Also, very easy to not do and thereby compromise your business data.

To prepare you for this, do the following:

  1. Create a ruled sheet to use. Two columns: barcode, price.
  2. Copy the sheet a few times and setup on a clipboard. With a clipboard made up for each register you have.
  3. Tie a pen to each clipboard.
  4. Place the clipboards in an easily accessible space.
  5. Take out the clipboards and place next to each register in the event of your system being down and you needing to transact.
  6. You are good to go.

Recording sales on scraps of paper is not good business management. It invites error and fraud.

While no one wants your computer system to be down, being prepared for this is important business planning.

Footnote: knowing a competitor as we do, they are likely to point to this post as us identifying a weakness in our software. This would be untrue. This advice is an example of our POS software company providing whole of business advice for any contingency. It is what we do and for which we are appreciated.

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A fresh approach to POS software EOFY training from Tower Systems

Screen Shot 2016-06-27 at 8.14.19 AMThe long-form training video published to small business retailers using our POS software is proving to be a hit with plenty engaging with the video and ensuring they are informed how to be fully prepared for the end of the financial year.

The training video is another free training resource produced in-house at Tower Systems by our customer service team and our video production team.

This latest video was filmed during a live online training workshop – so it shows off that free training resource as well.

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Small business advice: A checklist for those buying a retail shop

A common question we are asked at our POS software company has nothing to do with software. It is from people considering purchasing a retail business. The question is:  what should I ask for when looking at buying a retail shop?

The question itself, when asked, indicates how green a prospective purchaser is when it comes to purchasing a business.

Here is a list of data points we suggest retail business purchasers access from the vendor or their representative:

  1. P&L from the accountant for the last two years. i.e. not a spreadsheet created for the purpose.
  2. A good explanation of any add-backs.
  3. Sales data reports, for the last two years, from the POS software in use – to verify the income claim.
  4. Sales data reports from the lottery terminal to verify the income claim.
  5. BAS forms to confirm data in the P&L.
  6. A list of all inventory to include purchase price and date last sold for each item.
  7. A copy of the shop lease.
  8. A copy of any leases the vendor expects you to take on board.
  9. A list of all employees: name, hourly rate, nature of employment, start date, accrued leave.

This is good basic information that will enable any purchaser to undertake reasonable assessment of a business.

A good business will shine through the numbers just as a business with upside achievable by new owners will shine through.

My advice to vendors looking to sell who are concerned about this list is: think about it now and focus on your business so the data listed looks good.

Every day you make decisions in your business that impact many of the data points listed.

This is why we say every day is your pay day. Run a smart, lean and profit focused business and you will have a good pay day today and a good one when you come to sell.

The most appealing businesses are those that are easier to run and are making money.

The time to focus on that is now.

Sure, a purchaser can turn a business around. They should get the rewards if they are expected to do that for your business.

The price you can sell your business for will be based on what it is making now.

Getting the data ready for the sale of the business could, of itself, help you improve how you run your business.

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THE TOWER SYSTEMS POS SOFTWARE SHOPIFY LINK

The direct link between our POS software and the Shopify e-commerce solution is valuable for small business retailers keen for a beautiful and easy to operate online business platform. Here is all you need to know on what we have delivered – note, delivered, yes this is live and available now.

The Retailer to Shopify Link uses the cloud-based best-practice Tower Advantage Link platform to connect or link Retailer directly to Shopify. The Tower Advantage Link platform is a subscription-based service that acts as an intermediary between Retailer and the Shopify API.

The link works by using the Shopify API allowing the TALink platform to connect to Shopify and synchronising on a periodic interval or request basis. Below is a outline of what is transferred.

Retailer becomes your master stock database. You flag what stock items you want to appear on your web store. Descriptions and extended descriptions are added as your product names and descriptions in Shopify.

Your Retailer Departments and Categories become Categories and Sub-Categories in Shopify. If you choose to link these, your existing structure will be mirrored and managed in Shopify automatically. If, however, you decide not link your Department and Categories in Shopify, you can allocate Categories manually to products once they are added. Only Departments and Categories that have flaggged as websotre items are added to Shopify.

Retailers Classifications are treated as Attributes in Shopify. If you choose to link these in Shopify your existing Classifications will be mirrored and managed in Shopify automatically. If, however, you do not want this to occur you can manually manage your own Shopify Attributes.

You have control over your webstore pricing from within the Retailer Stock Screen. Bulk updates of the webstore price can be performed in Stock Manager. Once new prices are set, your web store is updated automatically. Quantity of hand is also managed automatically, when your sell or arrive an item into stock these adjustments are sent directly to Shopify. If the quantity on hand of an items drops to 0, the item is marked as out of stock in Shopify.

The images you set against stock items in Retailer are automatically uploaded to your website. If images change, the old one is removed and the new one is added. You can upload as many images, as you like per stock item.

Customers that purchase off your webstore are added as customers in your Retailer database, allowing you to track what they buy and market to them if you desire. Existing customers with an email address will also be added to your web store to facilitate easy sales.

These are downloaded into Retailer. These are imported into our Customer Invoice Maintenance facility allowing you to place orders and print invoices. Once sales are imported it reduces your quantity on hand so you maintain accurate stock control. Sales can be allocated to a specific location or merged added to you main sales data, giving you excellent control over how you report on your webstore sales.

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The visual deck helps small business retailers see business data differently

vdeckA couple of months ago we announced the launch of the Visual Deck, a cloud based business intelligence platform we developed here at Tower Systems for small business retailers. The visual deck gives small business retailers a visual insight into business performance and from this flows a brighter future based on data evidence from the business itself.

The visual deck is a game changer in the small business POS space as it delivers to small business retailers a set of tools that provide easy access from anywhere to elegant representation of business performance data.

This new platform is a completely new product from the Tower development team. It leveraged data cultivated by the Tower Point of Sale software and makes it available anywhere, in a stimulating visual form and in a way than encourages the discovery of business performance insights.

Introducing the Retailer Visual Deck.

Retail business performance, seen differently.

The Visual Deck is a platform through which you can see the performance of your business, visually. Graphs replace reports, making trends obvious and a path ahead clearer to follow. Graphs that change with time and through which you can dive deeper into what is happening in your business.

Why did we call it the Visual deck? It is visual because, well, your business data is presented in a visual way. It is a deck because it is a platform off of which you can see far and wide. It is a perfect place to see what you cannot see when you are on the ground.

Retailers can access the Visual deck from anywhere, anytime, and through this access their business data in a way not previously accessible ninth small business retail world. You can compare periods, graph using a broad selection of formats, dive deep into the data as well as focus on data points that matter including transactions, revenue, grow profit and more.

Better still, the visual insights can easily be shared with colleagues.

The Retail Visual Deck is a fresh approach to sharing business intelligence and business performance insights with small business retailers. It is mass retailer computing in a small business retailer’s hands. This is the tool join which you can rely to grow your business.

This is 100% Tower Systems innovation.

Having been tested with data from a range of businesses and trialled for months on many different platforms, the Visual deck is ready for small business retailers to engage, to use it to better manage and grow their businesses.

Footnote: If things go as usual, at least on competitor will claim they had this before us and that we copied them. Such a claim is not true. Prior to our launched last week we checked all our competitors in each specialty marketplace in which we live and not one has a product like this.

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HELP FOR SMALL BUSINESS RETAILERS ON BEST PRACTICE LAY-BY

Lay-By is vital to small business retailers, especially gift shops, jewellers, garden centres, toy shops and homewares shops. Tower systems offers structure support for managing Lay-Bys in its POS software. We help small business retailers meet their regulatory obligations, serving the needs of customers and their businesses with a best practice approach.

We offer written advice, video training, one on one training and more to help small business retailers run professional Lay-By services.

Here is a glimpse into some of the professional Lay-By advice provided to our small business retailer community:

Meeting regulatory requirements is vital. For example, if someone cancels a LayBy you must refund their payments less a termination fee. You can set this fee and advise as part of your terms and conditions.

Our advice guides you through key rules and steps to success with Lay-bys.

  1. WHAT TO LAY-BY. Set a minimum item and or purchase value. We’d suggest $80.00.
  2. DATA REQUIRED. Always ensure you are satisfied you know who your customer is. Require proof of ID from a driver’s licence or similar legal ID document.
  3. DEPOSIT. 20% of the total GST inclusive purchase price.
  4. AGE. Only Lay-by to people 18 and over.
  5. DURATION. Lay-bys should run for between eight and twelve weeks. You could run for longer pre Christmas to get early toy sales.
  6. PAYMENT CYCLE. Require payments to be made weekly or fortnightly.
  7. PAYMENT METHOD. Accept any payment form you choose.
  8. Do not allow someone to take home a single item from a group of items on Lay-by together in one purchase. It’s all or nothing.
  9. Have a LayBy termination policy you are comfortable with. We suggest a 20% termination fee. Alternatively, set a dollar amount to reflect the work. Also, consider setting the LayBy to auto terminate if it extends beyond a period of time you nominate. Note that you could equally choose to have no cancellation given that Lay-by product may not be able to easily re-sold.
  10. Decide what you would consider a breach. This has to be something you stand by. We suggest two missed payments without reasonable excuse or rectification. On breach, cancel and charge the cancellation fee.
  11. We suggest a no-exchange policy.
  12. When a customer Lay-bys, print two dockets – one for them to take immediately and one to be placed with the goods. Have your customer sign both copies, accepting your terms and conditions.
  13. Set aside a clean and secure storage location for Lay-bys in your business where locations are coded for easy finding. Place Lay-by goods into a single clear plastic bag per transaction for clean and safekeeping. Staple to this a copy of the Lay-by docket. Let your customers see you do this so there is no doubt when it comes time to collect the products.
  14. Have one person responsible for Lay-bys to ensure product care, track payments and contact customers.
  15. TERMS AND CONDITIONS. Enter these into your software so they are included on every Lay-by docket. Points 2 through 11 above are a good example of what to include in your terms and conditions.
  16. COMPLETE PAPERWORK. To not over complicate things, rely on your software’s Lay-by docket as your complete paperwork / contract. Get that right and Lay-by management will be easier.

These rules and steps may feel complex. They are necessary for the small number of times something goes wrong and you need to rely on them to help you deal with a situation.

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FREE STOCKTAKING TRAINING FOR POS SOFTWARE USERS

Our end of financial year stocktake training for our small business retail customers is proving to be popular. Even the additional events we are hoping are filling up.

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These live training workshops are supplemented with our one on one free training for individual situations as well as training through our training videos plus our training through advice sheets accessible from our online self-serve knowledge base.

We are grateful to our customers for supporting the free training opportunities. Our experience is that participating in the free training helps people get more from their POS software and makes them less reliant on our help desk for assistance.

Our free EOFY stocktake training covers all a retailer needs to know to prepare for and undertake an end of financial year stocktake.

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CLOUD OUTAGE REINFORCES THE CARE NEEDED IN POS SOFTWARE CLOUD CONSIDERATION

The outage of the Amazon cloud services caused by storms in Sydney recently serves as a reminder of the approach a business takes to moving its IT infrastructure to the cloud. This is especially true for small business retailers where IT investment tends to be in one solution or path rather than multiple paths for redundancy.

The Amazon outage knocked out access to software facilities and data for many businesses according to the news reports. Those unprepared for such an eventuality could only wait for access to be reestablished. This came at a cost to business not only from lost revenue but also from lost productivity for employees located elsewhere, far away from the storms, where the roles of employees entirely depend on access to software and data in the cloud.

The level of protection for a business against the eventuality of the storms in Sydney is up to the business. It is a function of the amount of money they might spend protecting their software and data, providing multiple paths to their software and data. This is what we mean by redundancy. Redundancy is expensive as it is effectively duplication of assets.

The questions for small business retailers is how much are you prepared to spend on such protection? As you spend more, the coast effectiveness of a cloud based solution can become prohibitive compared to the alternative.

Here at Tower Systems we offer the best of both worlds, cloud and non-cloud, from which our retailer partners can choose.

  1. Our customers and run a local desktop solution where they are in full control.
  2. They could also run a local solution with elements of clad based benefits.
  3. They could also run 100% in the cloud, fully hosted and fully shielded from managing the computer and data management infrastructure.

As we are in control of the software and the infrastructure options, our customers can choose from these options or alternatives in between that may better suit their local business needs. This the ultimate flexibility as each business different, each business faces different challenges, is at different stages in the business lifecycle and has different levels of capital available for infrastructure.

Whether cloud is right for a business is a function of many factors. Our job as a software company is to offer the ultimate in flexibility through best practice software, technical hosting and access alternatives, timely support and options around migration paths as appropriate to the needs of the businesses.

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FREE POS SOFTWARE TRAINING FOR SMALL BUSINESS RETAILERS

We are proud to offer this free POS software training as part of our weekly free training for small business retailers. For years we have delivered training like this and more, helping our customers to leverage their software investment.

  1. Getting Ready for EOFY. Date: Wednesday 15th June. Time: 2:00PM. Description: Get ready for End of Financial Year now. What you need to do and the reports you need to run. http://www.towersystems.com.au/free-training/book-free-training?id=1230
  2. Stocktaking for EOFY. Date: Thursday 16th June . Time: 2:00PM. Description: Doing a stocktake in retailer and what option works best for you. http://www.towersystems.com.au/free-training/book-free-training?id=1231
  3. Increase Sales Now! Start using Discount Vouchers.. Date: Tuesday 21st June. Time: 2:00PM. Description: Start using Discount Vouchers to grow your business. A great introduction to this great feature. http://www.towersystems.com.au/free-training/book-free-training?id=1232
  4. Getting Ready for EOFY. Date: Wednesday 22nd June. Time: 2:00PM. Description: Get ready for End of Financial Year now. What you need to do and the reports you need to run. http://www.towersystems.com.au/free-training/book-free-training?id=1233
  5. Stocktaking for EOFY. Date: Wednesday 29th June. Time: 2:00PM. Description: Doing a stocktake in retailer and what option works best for you. http://www.towersystems.com.au/free-training/book-free-training?id=1234
  6. Getting Ready for EOFY. Date: Thursday 30th June .Time: 2:00PM. Description: Get ready for End of Financial Year now. What you need to do and the reports you need to run. http://www.towersystems.com.au/free-training/book-free-training?id=1235
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HELPING SMALL BUSINESS RETAILERS COMPETE WITH ONLINE

There is no doubt that every retail business, large and small, needs on online strategy. This is mission-critical to their success given the usage of online sites and tools in the shopping process, even the everyday shopping process.

Small business retailers can be part of this, they can connect with shoppers who are online and searching online by leveraging the valuable data in their in-store POS software into appropriate searchable and locatable online platforms.

The challenge is small business retailers often don;t know where to turn. Some engage a business consultant, others a web developer, others a friend with some geek-speak skills while others go it alone.

Given that successful online engagement starts with beautiful data, starting with a professional POS software company in your retail channel niche it most likely going to deliver the best outcome for your specific type of business.

The best way to do this is to partner with a POS software company with an established and successful online strategy. But this is more than a bit of tech speak and slick marketing, it has to be real, being used today and established with relationships with search engines and other valuable online platforms.

Small business retailers can grow their businesses with a smart online strategy.

Tower Systems has success in the online space, helping small business retailers to leverage local shoppers and shoppers interstate and even overseas. We do this work through several divisions in our company from desktop to web to marketing. Our approach is whole of business here and for our small business retail customers.

The outcomes we deliver are helping small business retailers to reap rewards they previously were not pursuing. In addition to the tech that makes this happen for small business retailers, we offer the business play, the why and how of business activity to help a small business retailer to find new customers, achieve net new revenue and build new connections in the wider world online.

Tower Systems has excellent success storing bring small business retailers to the engaged and exciting online marketplace locally and overseas. It is what we do everyday for our customers in a diverse mix of retail channels.

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WHY SMALL BUSINESSES MATTER TO AN ECONOMY – a view from our POS software company

We hear from politicians regularly that small businesses are the lifeblood of the economy, that they are the single largest employer and that they matter in cities and towns across Australia.

Beyond Australia, politicians elsewhere make the same claims. They talk up small business as if them doing this helps the channel.

Sadly, most politicians only talk about small business when they want votes. Once in government, they do too little to support this most vital of economic sectors.

Here at Tower Systems, we only serve independent small businesses. Every one of our POS software clients is a small business owner. We prefer small businesses because we understand them, believe in their importance and provide a type of service tailored specifically to them.

Thinking about our commitment to small businesses recently we engaged in a discussion internally about why we think small businesses matter to the economy. This was interesting as the discussion showed that our belief and commitment go beyond the company position. Deep in the company we believe in small business.

Economically, small businesses make an extraordinary contribution to the economy. They pay a higher proportion of income as taxes than big businesses – because small business owners are less likely to engage in tax minimization or to send income offshore like we see from bug businesses.

Small businesses serve local communities with local employment, local community engagement and local infrastructure support.

Small businesses move quickly. There is less red tape, meaning small businesses can embrace opportunities faster and thereby deliver outcomes sooner than big businesses.

Small businesses are terrific labs for change. We have seen valuable changed in how things are done evolve from small business engagement.

Small businesses foster entrepreneurship. Economic growth comes, in part, from business start ups. Small businesses are excellent incubators for business start ups, keeping this part of the economy moving at a valuable pace.

These are just some of the reasons we came up with on why small businesses matter to any economy. We publish them today to reinforce our commitment and show that our support for the sector is based on firm beliefs and deeply help commitments.

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SUNDAY SMALL BUSINESS RETAIL ADVICE: MANAGING EMPLOYEES

We have helped many small business retailers confront their employee management challenges. Based on years of assistance and advice, we have developed some simple guidelines, which we share here today for others:

You hire, train, manage, motivate and, ultimately, fire your employees. Their performance is on you. Next time you go to complain, first ask: what could I have done as leader to avoid this?

SET EXPECTATIONS BY SHIFT.

Key to good management and leadership is good communication. In a retail situation, good communication starts with setting expectations.

People forget. This is why a checklist is helpful in guiding the tasks you want completed.

It is important to be specific in your delegation – setting tasks for specific people rather than listing generally what you want done.

It is also important to be transparent, so everyone working on any given day knows what is to be done that day. Consider posting the list on a noticeboard or have the sheets in a clipboard at the counter for all to see.

Do not list on here things to keep people busy as they will see through it and be half-hearted. List what is important to the business, tasks against which you will judge your team members.

The more consistent and structured your setting and communication of tasks for and to your team members the easier it is for them to follow your direction and for you to you to measure their performance.

Tips for a good employee task checklist.

  1. Be clear and concise. Ensure that your directions are understood.
  2. Where appropriate, explain why, why a task will benefit the business.
  3. Fairly allocate tasks across the people working on any given day.

On the following page is a checklist you can use as a template. It is in a format you can easily change to serve your needs.

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TOWER SYSTEMS HEADED TO XEROCON, XERO CONFERENCE

Tower Systems is proud to be headed to Brisbane to participate in Xerocon South 2016, the Xero event unites the network of Xero accounting, bookkeeping and ecosystem partners under one roof for a collaborative and transformative experience. Xerocon has a history of accelerating innovation within the industry and fuelling small business success.

Tower Systems will be showcasing our latest small business POS software and our live and direct POS software Xero integration. We will have software and sales experts on hand to show off our Xero capabilities to accountants and other attendees at what is expected to be a sold out event for the Xero community in Australia.

This is a major event and we are grateful to Xero for the opportunity to participate.

As we get closer to the event we will share more about what we are doing for our growing Xero user community and those who support them.

Exciting times ahead.

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LAUNCHING THE TOWER SYSTEMS POS SOFTWARE SHOPIFY INTEGRATION FOR SMALL BUSINESS RETAILERS

In addition to our well-established webstore facilities linking to many e-commerce platforms and our deeper direct Magento interface, we are proud to announce the release of our POS software Shopify integration.

Like the Magento integration, our Shopify integration is deep and direct. It has been developed in line with the developer partnership advice and standards by the Shopify organisation.

Our Shopify integration was a topic our leadership team discussed with the Shoppify experts at the recent SHOPTALK conference in Las Vegas two weeks ago. This face to face dialogue was helpful in leveraging the Tower Systems POS software Shopify integration to an even more beneficial level for our customers.

Integrations such as what we have achieved with Shopify and Magento do not happen overnight. They require research, planning, coding, testing and close work with the company owning the product with which you are integrating.

The integration work involves our two development teams: in-store and web. These teams work together to deliver a seamless solution on which our small business retail customers can rely.

We have developed for Shopify and Magento as they speak to different retail business situations.

These latest integrations are another Tower AdvantageTM.

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WEBSTORE / POS SOFTWARE INTEGRATION STRATEGY DRIVES RETAIL SALES FOR SMALL BUSINESS RETAILERS

We are thrilled with feedback from retailers using our POS software webstore integrations. The best feedback of all is the news of sales they are achieving that they would otherwise not have achieved.

Through websites we have developed and connections back to high street retail businesses using our POS software we have helped small business retailers achieve significant sales from shoppers interstate and overseas.

The sales success is as much a testament to our search engine work as it is to our web development and POS software / webstore integrations.

What is most interesting is the sales we are helping our customers achieve outside their usual trading hours. A retailer arriving in the morning at 6am to three sales totaling close to $1,000 is exciting. We hear about it because our retail partners like to share with us the success they are having. And we gratefully receive stories of their success because we know their success feeds into our success.

We have wonderful reference sites doing good business online thanks to the technology and backup business strategic advice we have provided.

Small business retailers can compete online, they can achieve sales they otherwise might have missed. They can reach into geographic locations where they are not known. They can easily serve these locations thanks to smart tools that make shipping each, transacting payments easy and providing personal customer service easy.

Helping and independent small retail business add thousands of dollars of gross profit to their bottom line in a year is a result we love here at Tower Systems. It is real thanks to the professional work of teams within our company in pursuit of our mission to help our small business retail customers to make money.

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HOW OUR POS SOFTWARE COMPANY HAS BEEN HANDLING THE WINDOWS 10 CUSTOMER SERVICE SURGE

With more than 3,500 small business retail customers using our POS software we have had to be on top of the push program engaged by Microsoft in the roll out of their Windows 10 upgrade.

The moment we saw the inevitability of the Microsoft roll out, we adjusted our customer service resource allocation to ensure the needs of our customers were well met.

Here is what we did to confront the Windows 10 challenge:

  1. We developed peer-reviewed consistent advice for the most common questions, to ensure that our customers had access to this advice in addition to personal one-on-one advice.
  2. We added to our help desk staffing resources.
  3. We re-allocated help desk time to ensure we had people at the emerging peak times of the day for Windows 10 specific calls.
  4. We doubled our Saturday office-based help desk staffing.
  5. We provided information to our customers via email and snail mail.
  6. We ensured we had Windows 10 knowledgeable escalation points for those with concerns outside those typical and that require management level insight.
  7. As a group we gathered to review progress regularly to take on bard any feedback and leverage any learning opportunities.

Even though many Windows 10 issues are outside providing support for our POS software, we have taken the calls and provided the advice, at no cost.

Indeed, we have processed close to 2,000 Windows 10 calls. That we have done this at no cost to our customers has collectively saved them a considerable sum.

We are proud of how we have handled this and are grateful to our customers for the opportunity to serve them in this Microsoft caused action.

Now if only Microsoft approached their own update roll out with the level of customer care we have shown through our actions.

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INTRODUCING TOWER SYSTEMS – YOUR LOCAL POS SOFTWARE COMPANY

Tower Systems is an Australian POS software company that develops, sells and supports software for selected specialty marketplaces including toy, pet, produce, gift, newsagent, bike, garden and fishing businesses.

We only serve independent small retail businesses. This is important.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  1. We welcome working with product suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  2. We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  3. Our help desk provides context for advice. Rather than the turn it off and turn it on advice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  4. Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  5. Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know technology scares people. We don’t want it to scare our customers.
  6. We are accessible. You get to talk with real people all the time, including our leadership team.

We mention these capabilities today as they reflect what we stand for, what is important to us in our service of small business retail. Most important of all is our focus on small business retail, our commitment to helping small and independent retail businesses thrive as they compete with online a bigger retail businesses.

We take our mission seriously and personally. It is our reason for being in business. We are grateful to be of service to valuable and locally connected businesses.

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HELPING SMALL BUSINESS RETAILERS CUT EMPLOYEE THEFT

The theft reduction training video we produced in-house – How To Steal From A Retail Business – is being used by business groups to train their members on measures to take in retail shops to reduce the opportunity for employee theft.

In addition to the YouTube views, this video has been packaged and provided outside that platform for people to embed in conference presentations, one-on-one training and elsewhere.

Using your POS software small business retailers have excellent tools with which to reduce the opportunity for theft. These have existed for years. In addition to our software work, we act as expert witnesses in investigations and proceedings that successfully prosecute employee theft cases.

What matters is that theft can be reduced and even eliminated with good management oversight in any retail business using our POS software.

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HELPING SMALL BUSINESS RETAILERS CLEAN UP THEIR STOCK FILES

Tower Systems has a commitment to helping small business retailers using its POS software to clean up stock files, reduce inventory records and through this to focus on the dataset vital to the future of the business.

This work is part of our customer service commitment. It is included in our Tower AdvantageTM package of services.

Over time, stock files can become bloated with products once sold and no longer stocked. Stick files can also contain details of items provided by a supplier with a stock file, items never sold in the business.

The Tower Systems free assistance process cleans and washes the stock files, ensuring current and accurate data is maintained, removing the trash.

The result is good for small business retailers as it helps focus their attention on what matters to their business.

This is another free service from Tower Systems.

FYI it is on our mind this Monday morning because we have already helped one customer today with a stock file clean up.

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WHAT IS THE TRUTH ABOUT YOUR RETAIL BUSINESS?

The truth about your retail business is how it is performing now compared to the same time a year earlier. Not how you think it is performing or how you feel it is performing but how it is actually performing.

You are your most important competitor.

Report on the last period, usually three months, and compare this with the same period a year earlier. Look at revenue, units sold, traffic count, average sale value and basket depth.

Let your data be your truth, your only truth.

If someone in the business makes a statement about business performance, take a look at the truth for yourself and rely only on this for your planning.

If a supplier makes a statement about the performance of your business, take a look at the truth for yourself and rely only on this for your planning.

Next time you tell someone how business is doing, base it on the facts as facts are a currency on which you can bank and off of which you can plan.

Gut feel and opinion are nice, but they cannot be relied on as such as your own business data.

In the Tower Systems POS software there are excellent reporting tools that report the truth of business performance. We can help you access these and we can help you understand them.

We’re here to help.

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