Great day at the office

Today was a great day at the office at Tower Systems and while not dramatically different to any other day or Friday, it was great.

It was one of those ten steps forward days we got a lot done on a range of fronts in terms of short and medium term future planning. It was also a day when we saw several previously separate projects come together. Plus we got to meet with a couple of suppliers on initiatives that will add value to the relationships we have with our customers.

Today we also received some terrific feedback from customers of business success they are having as a result of using our software. That’s a thrill for us.

It’s the why we do what we do that matters most to us and days when we can see the why are terrific days. Today was one of those days.

It was a great day at the office.


Comparing pet shop software

The recent Pet Expo in Sydney provided an excellent opportunity for pet retailers to compare three pet shop software products and the companies behind them.

With the three stand relatively close to each other and the trade shop not as busy as some, comparison was easy and this is what many pet shops did – comparing software functionality, ease of use and the support services offered.

Tower Systems did well in the comparisons based on the business resulting from the trade show experience. We are grateful for opportunities such as the Pet Expo that facilitate head to hear comparison between software companies.


Pet shop suppliers embrace POS software electronic invoice opportunity

With electronic invoices already available for Tower Systems Pet Shop Software users from Masterpet, Kongs, Pet Pacific, Dr Neil’s and Pet Premier and more coming on bard, Tower Systems is helping more pet products retailers to save time in their businesses.

This is not just a one-way flow of data. Thanks to sales data and other initiatives within the Tower software, retailers and suppliers are able to work more closely together to facilitate a more valuable relationship. we work actively with large and small suppliers.

Tower Systems has a full time staff member responsible for managing supplier relationships, to make the most of opportunities for our customers and their suppliers.


POS software helps retailers offer student discounts

studdiscountThanks to flexible discounting options within our POS software, Tower Systems helps retailers to offer discounts that matter at different times of the year – like Student Discounts at back to school and back to uni time.

With appropriate rules used in the software, retailers are able to track discounts driven for their own interest or for supplier rebate purposes – and for the benefit of local schools that partner with the retail business to help drive traffic to the store.

Providing retail employees with certainty through which they are able to transact business and handle opportunities such as student discounts is a valuable feature of the Tower software. It helps small and independent retailers to offer benefits you;d typically see in bigger businesses.


Collectible retailers rely on smart POS software to serve collectors

collectibleRetailers of collectibles have needs beyond the traditional for retailers using POS software. In addition to managing additional data points, they often prefer to document the transaction in a non-traditional way – i.e. not on the usual type of receipt roll.

Tower Systems offers a range of solutions to high-end collectibles retailers, solutions that enable them to better serve their collectors and to manage the unique mix of suppliers from whom they pull the products they sell.


Getting our priorities right

halbfastFor breakfast at our head office today we included some tasty Halloween themed treats.

With hundreds of our customers using our POS software embracing Halloween in their retail businesses we figured the least we could do was to eat some scary donuts in support of them.

Thanks to Krispy Kream Halloween is in the air at the office today.


Bike shop software helps bike shops better manage bike maintenance

A key service in today’s bike retail business is the provision of maintenance and repairs services. Thanks to smart tools and flexibility built into our bike shop software, retailers partnering with Tower Systems are able to streamline the management of the maintenance side of the business. From tracking staff and services through to improving customer communication, the Tower bike shop software provides bike retailers with facilities to run a more efficient and valuable business.

TheTower Systems specialist bike shop software also offers a points-based loyalty program as well as a more immediate loyalty option that will help your customers spend more each visit.

Called discount vouchers – but you can call it whatever you prefer – this program offers shoppers cash they can spend immediately or within a time period you stipulate. You can compete with online with immediate rewards for those who shop with you. You can expect between 12% and 30% of vouchers to be redeemed and up to 30% of redemptions to be on the day of the initial purchase. We have excellent data we can share with you where this is being used today.

Call today for a business discussion on how we can help your business for a few dollars a day for hardware, software, training and support:

  • VIC: Mike Hill 0423 848 482;
  • WA/SA: Tim Batt – 0401 833 917;
  • NSW/ACT/TAS: Nathan Morrison 0417 568 148;
  • QLD/NT: Rohan Genn 0434 072 417.

Tower Systems already helps hundreds of bike retailers.


Tower Systems brings jeweller software to JAA Perth trade show

10665131_10153212602279112_1243638606079648426_nThe Jewellers Association of Australia invited Tower Systems to participate in a trade day in Perth last week and we jumped at the opportunity. This low-key event provided us with an excellent opportunity to network with jewellers and talk business – specifically how our jeweller software helps jewellers to provide a level of personal service on which they can rely for a brighter future.

We also showed off jeweller specific reporting facilities and explained how hundreds of jewellers in the Tower user community have access to these today.

As the only jeweller software company participating we appreciated the support of the JAA in allowing us to better connect with jewellers in Western Australia.


Discount vouchers playing a key in a terrific year at Tower Systems

dva5We are thrilled with the retailers joining our user community this year at Tower Systems. Some are installing POS software for the first time while most are switching from other software.

It is our Discount Voucher facilities which wins many customers for us. Beyond the vouchers, in the software, we have real power at the fingertips of retailers and their staff. We back this power and flexibility with terrific reports that make using the software valuable for the business. Enabling retailers to track voucher flow is proving to be tremendously valuable in guiding retailer engagement o tweak their use to drive even better outcomes.

Our Discount Voucher facilities are an excellent demonstration of the Tower Advantage in action. We are grateful to our customers for excellent feedback that is guiding further developments.


Helping garden centres drive shopper loyalty to make the most out of Spring

Garden centres using any of the four loyalty tools in the Tower Systems Garden Centre software this Spring can leverage the tools to help bring Spring customers back this season or in Summer. Offering tremendous flexibility, the Tower Garden Centre Software helps independent garden centres to offer more valuable and flexible loyalty options that are tuned to serve the needs of the local business as it differentiates itself from major retailers in the same garden space.

Tower Systems understand that it is not about loyalty points. This is why the company offers four different loyalty options and serves each with flexibility to help the retailers tune the offer in a way that reflects their local offer and pitch.

Tower Systems helps garden centres make the most of the facilities with personalised training and one on one support.

We are thrilled with the reports of success we are receiving from garden centres.


Pet shop software starred at Sydney Pet Expo

Tower Systems is thrilled with the opportunity for its leading Pet Shop Software to star at the Sydney Pet Expo last week. Our stand was buys and our presentation from the main stage was well received.

This event as an excellent opportunity for Tower to show off its point of difference in the pet retail space and to demonstrate to pet retailers how they can grow their businesses through engaged use of leading-edge tools in our pet shop software.

We are grateful to the Pet Industry Association for their support leading up to and at this fantastic industry event.


Sunday small business retail advice: using POS software to play to your strength

Small and independent retailers offer a level of personal service that often sets them apart from major retailers. Using the smart tools in the Tower Systems POS software, retailers are able to reach out beyond the shop floor and sales counter in providing differentiating personal service. Thanks to easy to engage tools in the software, retailers can include in sale documentation such as receipts information about product use and care which helps the retailers to demonstrate a point of difference and improves the customer experience.

The Tower Systems POS software provides retailers with several facilities for customising information on receipts based on products purchased. That this is done at the point of sale with the employee having to remember is a way the business can go above and beyond without having to rely on memory to do so.

  1. Retailers, play to your strength with:
  2. Customer service advice on receipts.
  3. In-store advice on QR code linked videos.
  4. Home care and advice through online accessible information.
  5. Images on customer documents.
  6. Loyalty options that make you truly competitive.

Pet shop software on a Microsoft Surface popular at Sydney Pet Expo

petsurfaceHaving a Microsoft Surface on our stand demonstrating our pet shop software at the Pet Expo in Sydney has been a smart move for us. We were able to demonstrate portability with ease and certainty. This is especially useful for mobile businesses and business with warehouse situations where they need to be able to transact sales far away from the sales counter.

Our Microsoft Surface integration serves many needs. Many at the Expo loved it.


Newsagency software market share has benefits for newsagents

More and more newsagents can see the value of partnering with a newsagency software company with substantial market share. Through more free training opportunities, more supplier integrations, a broader range of business assistance services and more regular newsagency management workshops, Tower Systems provides an valuable suite of differences for its newsagent user community.

Not resting on the success of these additional services, Tower is leading in new facilities for newsagents, facilities that leverage its market share and provide newsagents with even more reasons to switch to Tower.

Key to the Tower offer today is the flexibility and ability in the software to evolve with the needs of newsagency businesses. This provides newsagents with choices over the direction of their business, using the software to guide choices on new directions.

Owning newsagencies ourselves helps us serve newsagents in the area of business planning in ways that are unique among newsagency software companies.


POS software for non technical people

Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software.  Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.

Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.

The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert.  This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.


POS software helps retailers share product care information

productcareRetailers selling products with specific care requirements are able to have care and other instructions included on receipts printed for the products. This provides a more engaged level of customer service that is tailored to the specific items purchased by a business.

This personalised receipt service built around product care instructions is something Tower Systems has offered in its Point of Sale software for many years. It is a facility used across many retail channels including bike shops, garden centres, gift shops, jewellers and others where specific product care and use instructions are another way a retailer can demonstrate a valuable point of difference.

Tower Systems offers training in using these product care facilities.


POS software helps family businesses nurture and share intellectual property

The Tower Systems Point of Sale software helps business owners encode and share information about how the business operates. recording intellectual property about the operation of a business and making it accessible to those working in the business makes it easier for family members to grow into the business and stay close to how the family has done business over the years.

Family businesses are different to non-family businesses. They are often run on a different basis and with different goals. Having software that enables to recording of business rules and processes makes it easier for these businesses to track and manage how things are done and thereby to continue family traditions if important to the business.

The Tower software offers a range of mechanisms through which business processes are recorded – guiding those coming into roles and needing to follow tradition.