POS software on show at 2013 Melbourne Toy Fair

toyThe Tower Systems stand at the 2015 Melbourne toy Fair has been a hit this first day of the fair. Our Toy Shop Software is proving to be popular with toy shops and our POS software more generally is appealing to other retailers. As the only specialist software company integrated with Australian retailers and suppliers at the fair we are having a terrific time.

Toy retailers are loving what we have done already to serve channel specific needs.

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POS software helps retailers avoid out of stocks

toutofitemThe Tower Systems POS software helps retailers in a range of specialist retail channels to avoid product sell outs with reordering assistance through reports and other active functions in the software.

The smart retail management software also issues warnings on the POS transaction screen when selling an item for which stock on hand has reached a trigger point of concern as setup by the business.

Providing multiple touch points advising of an impending or existing out of stock can help retailers to manage inventory for greater profit. This has to be a goal for using POS software in any retail business.

Here at Tower Systems we back the facility with practical advice on how to use these facilities.

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Tower Systems to retailers: we’re here to help

twhIn releasing the new corporate image – new logo, new website, new collateral – we have embraced a new tag line which describes our mission for small and independent retailers.

We’re here to help.

This is our mission – through our software and support services, we are here to help our customers enjoy their businesses more, make more money and make their businesses more valuable.

Our software and associated services are a mechanism through which retailers can experience genuine help. We are grateful to be able to do this.

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Jeweller software shines at JAA Gold Coast conference

11037712_10153623995404112_2614531785047680489_nOur new jeweller software has been well received at the JAA trade show and conference on the Gold Coast.

With one more day to go we are looking forward to meeting with more colleagues and making new friends. Our stand is in an ideal location and from here we have been able to connect with existing customers as well as new prospects.

We are grateful to the JAA for this opportunity.

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Sunday retail management advice: embrace being small in retail

We’re a small software company compared to the size of software companies around the world. Sure, we serve close to 3,000 small business retailers, but we are small. We like it that way. Small is good. Small of focussed. Small is human and not a number. Small is enjoyably.

Too often we see businesses owners chasing growth, chasing big businesses. We don’t want to be impersonal or disconnected. As a small business we are closer to our customers and more aligned with their needs.

We think a small specialist software company like ours is more likely to be able to fully and usefully serve the needs of small business retailers.

Sure, we are growing. However, there is a difference between growing and being so big you can’t pick up the phone and speak with the owner about anything at any time – like you can here at Tower Systems.

Our retail management tip today: embrace small, it’s a good place.

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Jeweller software on show at JAA conference this weekend

JAAemailFeb15Tower Systems is showing its new jeweller software at the JAA conference on the Gold Coast this weekend.

What is special about this is that Tower Systems exciting innovation to share with jewellers, innovation jewellers can tap into without having to pay extraordinary consulting fees monthly or annually.

This is software hundreds of jewellers in Australia and New Zealand already love and use daily.

Thanks to the active support of our jeweller community, the software is enhanced and even more valuable and useful. If you are at the JAA conference this weekend, stop by and say hello. We’d love to see you.

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The new loyalty POS software loyalty paradigm is a game-changer

tdvSmall and independent retailers love the new approach to loyalty on the Tower Systems POS software. At the Gift Fair in Sydney this week retailer after retailer was thrilled to see such a different yet highly manageable opportunity.

While our discount voucher shopper loyalty facilities are not new to our POS software, they are new to many retailers who have only ever heard about points based systems as the way to approach loyalty.

What is unique and valuable about the Tower Systems discount vouchers is the multiple data points at which the retailer can control the value of the voucher printed. The layering approach allows the retailer more control over value and redemption – thereby providing the business with more mechanisms through which to drive business performance.

One retailer told us that they attribute their 10% year on year growth to our discount vouchers and that to achieve this they have given away just over 1% of GP. What makes the facilities even more valuable is the reporting showing shopper behaviour in detail. This helps guide data point tweaking to drive outcomes.

Thanks to the trademarked Tower AdvantageTM, Tower Systems is delivering to retailers and unique and business valuable facility. Exclusivity has its own rewards.

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Permit to Acquire facilities in Firearms shop software

Screen Shot 2015-02-18 at 1.50.20 pmFirearms shop software specialist Tower Systems has started previewing its new Permit to Acquire facilities as part of its user engagement program in advance of setting beta release dates.

The feedback is exciting.

Developed in consultation with firearms retailers and state-based regulators, these enhanced facilities will help firearms retailers more accurately and consistently work within the regulatory framework in Australia.

Firearms shop software sees Tower Systems serve another specialist retail channel. It’s what the company does – helping retailers in specialist channels to more effectively use technology tailored for their needs.

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Smart POS software helps small retailers plan for Christmas 2015

xmasSmall and independent retailers are using technology to plan now for a terrific Christmas 2015.

Retailers using the Tower Systems POS software have been busy planning for Christmas 2015, using their software to order for Christmas which is nine months away using data from Christmas which was not even three months ago.

At trade shows, supplier showrooms and conferences, smart reporting tools and computer tablet based real time access helps newsagents to use accurate data for business planning. This results in more accurate purchasing which, in turn, delivers more valuable financial benefits to the businesses.

Tower Systems backs the tools in its software with free training and advice which helps retailers have easy access to the performance data they need. The result is a better outcome for those engaged businesses.

This is another Tower AdvantageTM.

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Newsagency software co. Tower Systems to host newsagency supplier round table

Tower Systems is inviting newsagent suppliers to register to participate in one of two supplier round table discussions we are hosting in three weeks.

We are keen for suppliers to participate in a discussion about the state of the newsagency channel and how they can help newsagents weather rough waters.

The very latest newsagency sales trends by product category will be shared. Data points will include basket depth, basket mix, traffic counts, anticipated store closure rates, growth categories, factors newsagents are considering when contemplating closure.

We decided to host the forum because of the spate of closures already this year and because of supplier representatives talking in negative terms about the channel. There are ways newsagents can grow. Suppliers can nurture optimism and guide newsagents through the difficult times.

If you are concerned about the future of the newsagency channel, come along and participate. It’s free.

Access to the round table is free. Any supplier rep is welcome to attend.

Let’s make the newsagency channel stronger together!

BOOK HERE

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POS software company helps small business newsagents confront challenges

Screen Shot 2015-02-18 at 8.32.37 amTower Systems is proud to be offering practical advice and guidance for small business newsagents on how to confront the possibility of business closure.

In a comprehensive article, Tower has shared advice on how to understand the challenges a newsagency faces today and offered steps on turning the business around and stepping back from the thought of closure.

Going beyond what is usual advice you see from a POS software company, this advice from Tower Systems is practical and heartfelt as it seeks to help and support retail newsagents to navigate to a brighter, more sustainable, future. It’s another Tower AdvantageTM.

Going beyond providing excellent software, Tower Systems helps any newsagent with insights and support at the local business level.

Not only for the 1,850+ newsagents using the Tower newsagency software, this advice has been widely circulated to help more.

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Pet shop software on show today at Indepet Conference

petshopsoftwareThe Tower Systems pet shop software, already in use in more that 100 pet retailers, is on show today at the Indepet pet retail group trade show and conference – showing these engaged and energetic pet retailers the best practice approach to pet shop management.

We are thrilled with our stand and the opportunity it is presenting to us and to pet retailers in the Indepet pet business group.

Tower Systems serves Indepet retailers today with Australian developed and support specialist pet shop software and to bring to these are other pet retailers facilities for handling electronic invoices from suppliers and other integrated benefits.

At the Indepet conference today we will be showing our latest pet shop software which includes some very cool features developed with leading pet retailers who are already customers of ours.

We are grateful to Indepet for this opportunity.

 

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Gift shop software shines at Reed Gift Fair

gposThe Tower Systems Gift Shop Software has been a hit over the weekend at the Reed Gift Fair in Sydney. Our stand has been busy with plenty of prospects as well as visits from many existing customers.

We have been keeping our pitch by rotating POS software sales experts from various offices of our company through the stand.

We are especially thrilled for the diversity of businesses we have seen over the first three days. This fair   not only attracts gifts shops, it attracts newsagents, jewellers, pet shops and garden centres – all retail channels for which we have specialist software.

We are thrilled with the Gift Fair and grateful for another opportunity to connect with these proactive retailers.

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Sunday retail management advice: how to quit non-performing stock in your retail business

Too often retail businesses hand on to stock that is not working for too long, so long that it is losing money for the business. Today, we offer advice to retailers on how to suit non-performing stock. This advice is for any retailer, not just those using our Point of Sale software.

Product is not working in a retail business if it is not paying its way – paying for the floor space it takes and the time you spend on it. Check your sales, rank all your stock based on sales – look at the bottom performing stock. Your software should have a ranked Sales Report that lets you list all your stock ranked by unit or $$ sales. Use this to create your list of items to consider.

The other way to identify stock that’s not working for you is to check your back room or other storage facility. Stock that is not generating cash regularly has to be considered dead in our view.

When do you quit a product?

You quit, exit, products when they are not paying their way, when a season is done or when you want to exit that category for some other reason.

Why quit stock?

To keep your shop fresh, to not be weighed down by dead stock to make your shop look more relevant, to stop hoarding.

How to quit stock.

Here is how we quit stock in our corporate stores. Remember, these businesses are in shopping centres where space is limited and expensive. We are deliberately aggressive.

  1. Set a deadline. We’d suggest two weeks for quitting a product or range of products.
  2. Choose your timing. The best time to quit stock quickly is on your busiest trading days. For many this will be the weekend. Consider structuring your quitting program to run from Thursday through Sunday.
  3. Set your initial price. The discount must be compelling. We’d suggest 50% off. A smaller discount in this marketplace will not get noticed. Think about your discount words: in some areas, HALF PRICE works better than 50% OFF. Sometimes, 2 FOR 1 can be even more effective. A $$ price can work better – for example a dump bin with everything priced at $1. People then don’t have to work anything out.
  4. Move the product to a high traffic location. Display it as a line you are quitting – in a dump bin or in open boxes. This must be in a location away from where the product is usually located. Do not make an attractive display. Consider placing the stock somewhere that people almost stumble over it.
  5. Put up a sign that is either black on white or white on read. Nothing fancy. Even a hand written sign is good. Do not make a complex or attractive sign.
  6. Adjust your price. If sales are not strong enough, go harder with your discount. From 50% off we suggest a drop to a $$ price point. It can be challenging selling something you would have sold for $20.00 at $1 but that $1 is better than getting nothing for the product at all.
  7. Give it away. If the products are not selling, consider giving the stock away to a local charity. Getting it out of your shop for no compensation can be better than it taking space and giving off the wrong message about your business.
  8. Keep track of time. If you decide to be out of the stock within two weeks, stick to that and make it happen with your pricing and placement decisions.
  9. Use the bin. If you can’t sell the item and you can’t give it away, use the bin.
  10. An alternative: If you have a large amount of stock to quit, consider hiring a local hall and running an off site sale. Talk to your suppliers about getting extra stock in for this. You could even plan to do this as an annual event. Consider, too, linking with a local charity to drive interest and create a fund raising opportunity for them.

Quitting stock takes strength and commitment. We urge you to do it to keep your business fresh. Product not selling gives shoppers a bad impression of your business.

Take a look at your shop floor and in your back room. Look at what you can get rid of right away to reduce the anchor of dead stock on your business.

This advice, like all our advice, is published to help any retailer make better decisions for their businesses.

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POS software shines at Sydney Gift Fair

gftwrWow! That’s our reaction to the first day of the Sydney Reed Gift Fair.  It was a day of new sales leads, progressing current prospects and catching up with current customers. We are thrilled and grateful for the opportunity. Bring on the next four days!

We are exhibiting at the Reed fair and are the only software company there with Australian designed and developed POS software, gift shop software.

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What does the weekend look like for the POS software company

Like many of our retail business customers, here at Tower Systems weekends are busy as we’re open for business and helping retailers to get the most out of our POS software. Take today, here’s what we are up to in our business today serving our customers:

  1. Several of our team members are working at the Reed Gift Fair in Sydney
  2. Staff are working in our retail businesses – using our software ourselves … walking in the shoes of our customers
  3. Our help desk is open in our head office offering an personal office based service.
  4. Our knowledge base is accessible for plain English searches.
  5. Our online video training library is accessible for training you can access from anywhere.
  6. Our after hours help desk numbers are live for 274/7 service from our expert team.
  7. Our senior management escalation team is on hand to handle any escalation issues.

The help we will provide today, if it is like other Saturdays will include help with using the software, business advice, business performance analysis assistance and being a shoulder to lean on.

Saturdays are busy. We like it that way.

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POS software helps retailers hold suppliers to account

Small and independent retailers can achieve better outcomes from suppliers by holding them to account for the performance of the products they supply.

Using the facilities in the smart POS software from Tower Systems, independent retailers can know for certain about supplier performance when meeting with a rep in-store.

If a rep says hey this is selling well you can in a few seconds have accurate data with which to be certain. Too often, sales reps use puffery to talk up their products with little evidentiary backing. Thanks to our nurturing of accurate data for independent retailers we empower them to focus on facts and not puffery when purchasing from a supplier.

Tower Systems backs the facilities in its software with advice and help for independent retailers – help way beyond the software itself.

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New POS software website launched

Quietly, earlier today, we launched a new website for our POS software company: http://www.towersystems.com.au. delivering a fresh face for our business and packed with new content, the website accurately represents us – what we do, what we stand for and how we make a difference.

This is not just a re-skin, it’s a fresh sight including new content management facilities and a new e-commerce integration.

The launch is the culmination of work from a team of dedicated, skilled and creative people we are proud to call colleagues.

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POS software co. helps gift shops with specialist software for their needs

Gift shops are one retail channel where POS software company Tower Systems helps independent retailers to compete effectively and successfully with big businesses.

Using the Tower gift shop software, gift retailers can rely on specialist software finely tuned to serve needs specific to gift shops.

At the Gift Fair in Sydney starting tomorrow, Tower will be showing off new software evermore finely tuned for gift retailers. This new software offers enhanced facilities developed here in Australia for Australian needs.

 

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POS software company helps retailers compete with big competitors

Small and independent retailers often feel overwhelmed by the size and power of big national retailers with which they compete. They feel they cannot match the might and power of their big competitors.

Here at Tower Systems we help small and independent retailers to take a structured approach to competition.

Thanks to facilities in our software, small retail business owners can show they businesses as competitive at key touch points without having to invest in expensive infrastructure. They can deliver personal service, add value and enhance relationships in ways that present their business as more connected and engaged than big competitors.

The best way to approach feeling overwhelmed by anything is to take small steps to confront the challenge or challenges. This is where Tower Systems can help, even outside what is traditional software company. Through our years in business including years owning retail businesses, we have experiences on which to draw to help independent retailers to position themselves differently to competitors and thereby to grow.

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POS software company offers help to retailers impacted by theft

POS software company by Tower Systems helps retailers who have been hit by theft with investigative services that meet the needs of police and prosecutors.

Developed over years of work with law enforcement, our evidence gathering work can help provide certainty about theft perpetrator(s) and the possibility of conviction.

Better still, our work helps retailers prevent theft by employees and customers. This is where real savings can be made by retailers – in reducing theft.

People can be clever in their approach to stealing from retailers. Techniques used change. This is where our specialist services can and do help.

Tower Systems helps retailers in many ways. Our theft reduction work is particularly valuable.

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POS software company delivers on customer service

Screen Shot 2015-02-12 at 7.52.51 amPOS software company Tower Systems delivers free learning opportunities to retailers and retail business employees using its Point of Sale software with a continuous program of free online live training workshops – covering topics often suggested by customers.

The regular availability of quality and interactive training is a genuine point of difference for Tower Systems. It is the company delivering on its promises and living up to its sales pitch.

When we promise something to our customers we deliver said Tower Systems Managing Director Mark Fletcher. We see companies saying they offer regular training yet you can’t find it listed anywhere, not even their customers know about it. Here at Tower, we know that actions speak louder than words.

The company’s online live training workshop schedule is listed on its website and regularly promoted to customers. Access is 100% free is Tower funding the platform including the phone call for voice access.

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Sunday retail business management tip: small steps matter

We often see small business retailers focus on grand plans, big moves they intend to make to lift their business. Our experience is that many small steps deliver a better result to a retail business and for a lower cost.

Using our retail management software, retailers are able to uncover and nurture small steps to growth in their business.

Every retail business has small steps they can take to drive traffic, achieve a better margin from products, get shoppers purchasing more, reducing wastage, reducing theft and more. Each of these alone done in a step step strategic way will compound on the other and deliver a greater than the sum of the parts benefit to the business.

Beyond its terrific POS software, Tower Systems helps retailers to see what they may be missing, to understand the opportunities for growth through a small steps strategy.

Leveraging our own retail experience and our intimate knowledge of what our software cal do, we can help retailers to lift their businesses through co-operative partnership.

Not all POS software companies are the sale. We’re here to help.

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