Repairs and manufacturing software help jewellers, bike shops and others better manage their businesses

repairs management and manufacturing management are important functions in retail businesses offering these services. Run without professional management tools, the businesses can lose business and find costs blowing out of control.

Good software is the key to efficient management.

Tower Systems serve a number of specialist retail channels with repairs management software appropriate to the needs of businesses in those channels. Initially developed in response to the needs of our jeweller customers, these features are now utilised by clients in a number of different retail markets.

Some of the functions our specialist retail software’s repair features are being used for:

  1. In Jewellers: Jewellery and watch workshop repairs, dated manufacturing.
  2. In Bike Shops: Bicycle and tricycle repairs, warranty returns.
  3. In Garden Centres: Landscaping services management.
  4. In Firearms Stores: Gunsmithy and equipment repairs, warranty returns.
  5. In Pet Shops: Aquarium installations.

Repairs management software is flexible, serving a range of needs outside managing the actual repairs themselves. The flexibility in the software enables it to be used in different businesses for different purposes – from job management, to workshop management and traditional repairs management.

The software tracks the labour and resources used from a billing and inventory management perspective. It also handles allocation of repairs or parts of a repair to venues outside the business (for contracting and supplier exchanges or repairs for warranty issues, for example) and tracks repair staff and couriers used in shipping repairs. Once the repair is ready for pick-up by the customer, the software finalises the billing and advises the customer by SMS or another preferred method. Payments are processed with the usual depth of our retail software’s point of sale functionality – customers can make multiple payments against a repair or a specialist manufacturing, pay through cash, EFTPOS, PayPal or other methods.

Tower Systems streamlines the repairs process, facilitates good communication and helps bring management certainty to the overall repairs process in your business. It helps local independent businesses provide the kind of professional, personal and efficient repairs services that major corporate stores and online-only offerings can only dream of.

Serving a number of specialist retail channels gives Tower Systems the opportunity to provide more comprehensive and flexible repairs/job/manufacturing management software. Our customers continue to provide feedback and influence the development and support of this software feature, from firearms stores to bike shops and more.

Cloud backup helps small business retailers deal with crypto lockers and other cyber attacks

Cyber attacks are on the increase. Their impact is serious. They are becoming more sophisticated and this increases the harm.

The best way to any business, especially any small business, to be prepared for an attack, beyond firewall and other force-field protection is to have easy and fast access to up to date backup data, of whole of systems backup data.

The Tower Systems cloud backup service is safe, secure, offsite and on site and updated regularly as each day transacts.

Were developed the service in response to the call from ur small business retailer customers who were keen for protection beyond the old approach to backups. They wanted something that was seamless, fast and always on. This is where our service and our installation and monitoring support ensure that the appropriate coverage is in place, protecting small business retailers.

Our cloud backup service for small business retailers has professional redundancy built in. We will not provide details here as to do so could compromise the security. 

There have been instances recently where after a crypto lock attack on a client we have had them up and running, fully restored, within the hour.

This is what professional backup looks like. It is insurance for getting over the attack quickly and professionally. Without a hefty price tag.

The Safe Backup service is a cloud-based incremental backup service to help you store your valuable data more efficiently and with greater security. Using the specialist backup software created by Storagecraft, our service allows you to perform live backups of your entire MAIN computer to your in-store NAS. These backups are then uploaded to the internet so you have a second copy stored securely in the cloud for hassle-free, total backup security with no further need for USB sticks.

We monitor the backups. This is bonus coverage beyond the notifications on your local computer about backup status.

The peace of mind is valuable and appreciated by small business retailers. It frees them to focus on other requirements, other parts of their business.

Cloud back is, in our view, the only safe backup for small business retailers. It is what we recommend. It is what we use ourselves in our own retail businesses.

Helping small business retailers leverage local in their POS software

In your Tower Systems POS software, you can easily to pitch that you are locally connected business. For example, you can serve, on receipts, local information relevant in your area:

  • A garden centre could provide advice on plants for local conditions.
  • A fishing business could provide advice on local fishing spots that are hot.
  • A pet store could include information about local dog parks and events.
  • A toy shop could list local collector and game clubs to foster community.

We can help you do this, we can help you show through the software how your business is better for the local community than any big business competitor.

BEING LOCAL BEYOND THE SOFTWARE.

Here are four ideas you could consider to show off a local connection. This collection of ideas is all about things you could do that are newsworthy for the local media:

  1. Tell the town’s story. Invite a school class to create a diorama telling some history of the down in your shop window.  This will be educational, topical, newsworthy and something that gets people connected with those involved to your shop to see the window.
  2. Famous and infamous people. Get your customers to nominate famous people form the area from back since when the area was first settled. Again, educational and newsworthy.
  3. Sports heroes from 2013. Invite all schools and clubs in your area to submit a photo and a brief description of their sporting winners from this year. The display could be your way of holding the winners up for another moment of glory.
  4. Where we come from. get a school class to create a map of the word for your window and get your shoppers to place a flag showing where they come from. Maybe the could have a place to note a story of how they got there.

While none of these ideas is about you selling product, each does better connect your shop with your local community and that is vital.

Here are other tips on boosting the local connection:

  1. Be knowledgeable about local activities, events, issues and places.
  2. Talk about local matters on your social media outlets. Help publish local news.
  3. Support local groups with knowledge, prizes and attention.
  4. Encourage local groups to use your business.
  5. Serve your community in practical ways such as volunteering.
  6. Help even the groups you cannot help financially – with an events noticeboard and supporting them on your Facebook page etc.
  7. Talk local across the counter.
  8. Be visible at local events and activities.
  9. Encourage your employees to be visible at local events and activities.

Free POS software train ing for small business retailers

Tower Systems has announced details of its free live online group training programs through to the end of June. All sessions are available to any Tower customer. Access is free. each session has plenty of time for questions on any topic. Bookings can be made through our POS software training portal.

Meeting Name: Stocktaking for EOFY
Date: Wednesday 23rd May
Time: 2pm
Description: Doing a stocktake in retailer and what option works best for you.

Meeting Name: Stocktaking for EOFY
Date: Wednesday 30th May
Time: 11am
Description: Doing a stocktake in retailer and what option works best for you.

Meeting Name: Getting Ready for EOFY
Date: Wednesday 30th May
Time: 2pm
Description: Get ready for End of Financial Year now. What you need to do and the reports you need to run.

JUNE
Meeting Name: Stocktaking for EOFY
Date: Wednesday 6th June
Time: 2pm
Description: Doing a stocktake in retailer and what option works best for you.

Meeting Name: Getting Ready for EOFY
Date: Wednesday 13th June
Time: 2pm
Description: Get ready for End of Financial Year now. What you need to do and the reports you need to run.

Meeting Name: Stocktaking for EOFY
Date: Wednesday 20th June
Time: 2pm
Description: Doing a stocktake in retailer and what option works best for you.

Meeting Name: Getting Ready for EOFY
Date: Wednesday 27th June
Time: 2pm
Description: Get ready for End of Financial Year now. What you need to do and the reports you need to run.

To participate in an online meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions.

Accessible free training is key for small business retailers as it allows them to continue to get more from their investment in POS software. Tower has been running these workshops and its free one on one training programs for years. Consistency is important to us and to our customers.

We are grateful to our small business retailers for their support of our training and of the use of our software.

What makes for the best POS software for small business retail?

It is not our place to say our software is the best POS software for small business retailers. We could not know, just as any other POS software company could not know if their software is the best.

In fact, not one could know if a POS software package is the best unless they have tried all others. And, no one has.

Our role is to create the best software we can, for each of the specialty retail marketplaces we serve.

Thanks to serving 3,500 small businesses we have a big community on which to draw to be able to do what we do. their insights guide us as we continue to evolve our software. What our software offers in terms of functionality and experience is a testament to our user community.

But it is not just about the POS software. It is about the support and the business management assistance provided by retail experts in the POS software company as being able to leverage the software for valuable outcomes is a key here.

It is about relationships too, working with suppliers and other patties to integrate with the retail businesses, seamlessly, through the software, for speed, accuracy and genuine business value. In fact, a good supplier relationship can add real bottom line benefits to small business retailers. Leveraging this through technology is efficient and valuable.

We take it further than this. We are retailers too, owning and operating several physicals and a bunch of consumer-facing websites. We do this for the experience, k so we can play and experiment, and provide our customers with a deeper and more valuable experience.

We think these things, the user community, years on business, marketplace specialisation, supplier integration, and being retailers ourselves provide a complete and valuable experience. Were think it is a valuable suite of experiences like this that make then Tower Systems POS software relationship valuable for our customers.

We love what we do here at Tower systems. We love our software and the service of small business retailers. we only sell to small businesses, this keeps us focussed and in the moment with these most important of businesses in any economy.

How our POS software co. helps local pet shops grow

The competitive pressure on independent pet shops is greater today than at any time in history. However, we are sure you know that.

In independent retail it can feel lonely, with every day bringing new challenges.

We’d like to help … beyond our industry-specific POS software.

In addition to owning Tower Systems I own several retail shops in two different retail niches. We bought our first retail business 22 years ago and have been in retail ever since. So, we do understand something about the challenges of independent retail.

We are wary of businesses that promise to help as they usually want you to spend money with you.

We’d like to help our pet shop partners, free.

How we can do this is by providing access to new products that will fit well within any pet shop, products through which you can broaden the appeal of your business and guide existing shoppers to spend more.

Further, through our work with Tower Systems we have a package of practical, easily actionable business management and marketing advice that has been prepared specifically for independent retail.

This advice is available to Tower Systems pet shop customers for no cost. This is a free genuine value-add for the Tower pet shop community. 

We genuinely want to help you grow your independent pet business, to make you a better, more efficient and more valuable competitor. We want to help you enjoy your business more.

This is not a snake oil pitch. The offer to our Tower Systems customers is real and obligation free.  There are no strings.

We are not your average POS software company.

Our commitment to independent small business retail is heartfelt. You can see it in our Australian developed pet shop software, our Australian based customer service and the business management and marketing advice we provide.

We would like help in your business, please give us a call. We promise, we will not pressure you whatsoever.

Here are the contact details for our team:

  • NSW / ACT / TAS: Nathan Morrison. 0417 568 148.
  • VIC./ WA / SA: Tim Batt. 0401 833 917.
  • QLD / NT: Justin Randall: 0434 365 789.

All of us in small business need to support each other and we will do anything I can to further that mission.

The hidden costs and dangers of offshore website development for small business retailers

We have been helping another small business retailer deal with the fallout of their use of an offshore web developer to create their e-commerce site. The costs have been significant and the hurt to the business considerable.

Anyone who asks us is told: our advice for website development is to use a local web development business, one you can meet with, one you can visit, once you can call locally, one who understands your needs and situation.

Offshore web development can appear cheaper. In our experience, it is not cheaper for once you have got everything right and fixed, the cost can be considerably higher. Here is where costs can escalate, here are issues we have resolved with offshore developed websites:

  1. Failure to serve the actual needs of the local retail business.
  2. Poor design.
  3. Inappropriate design.
  4. Poor English.
  5. Out of date technology.
  6. Delays due to difficulty accessing the developer in local time.
  7. Broken for use in mobile devices.
  8. Inability to connect with other software such as POS software.

Like business software, with website development you get what you pay for. So, we say, let the buyer beware.

Our web development approach is local, structured, transparent and engaged with the customer at all steps. Being a POS software developer and a web developer, through separate teams in our business, we are skilled to bring to market an integrated and valuable solution, based on local business needs.

To find our more about our web development services, speak with a local Tower Systems sales person. They can point you to successful sites from us that are live and transacting today.

Here are some of the store linked websites we have developed:

This is a selection of sites created by Tower Systems. Our web development skills are diverse. Our SEO and SEM skills are fine-tuned, to help you get the notice for your website.

Professional web development takes time. Time has a per hour cost. IT professionals are paid well. Going for the cheapest price for website development could mean that you have gone with a business that cuts corners or has most of the work done offshore.

Since your website is your business calling card to the world it is not something to cut corners with, it is not something to take offshore for a saving today. A good source of business for us is replacing offshore developed sites.

The quote we will provide will be comprehensive and completely based on the needs you outline to us.

Major software update released for small business retailers

Tower Systems is thrilled to announce the commercial release of a major software update that is packed with valuable software enhancements, some of which will help small business retailers to find new opportunities.

Every one of our customers can choose when they install the update. They can do this with the full and complete knowledge of what is in the update. No surprises. No unexpected changes. They are 100% in control. We think this is important.

Fyll documentation of what is in the update has been released along with training and management advice. All accessible 24/7, so our customers go into this with will and focus.

This is how we do business: transparency, clear communication, with our customers in control.

It is a Tower Systems difference.

Included in the information pack on the update is videos we have shot in house explaining some of the new facilities, how they work and the commercial leverage they offer.

While our customers engage with the latest update, we are well into working on the next release. Good software constantly evolves.

We are grateful to our customers for their engagement and feedback.

We need a Royal Commission into retail shopping centre development and retail tenancies in Australia

We, Australians, small business retailers, suppliers to small business retailers, local towns, all of us need a Royal commission into retail shopping centre development in Australia and the behaviour of shopping centre landlords.

There is enough evidence to indicate that an appropriately skilled and resourced Royal Commission could uncover behaviour that is illegal and harmful to our economy and small businesses and families that rely on the small businesses.

I appreciate that the areas I think the suggested Royal Commission cover are broad and could be better served as two investigations. However, the two issues feed into each other. I think they are best considered together.

WHAT IS A SHOPPING CENTRE?

For the purposes of my proposal, I suggest that a shopping centre is a retail development with fifteen or more shops of any size.

While I am sure there is misbehaviour to consider in smaller centres, for management and focus, a threshold of fifteen tenancies, or similar, is needed. Otherwise, any Royal Commission would run too long and cost too much.

RETAIL SHOPPING CENTRE DEVELOPMENT.

This is the beginning of the issue. Whereas in the US and other countries growth in retail tenancy space is flat or declining, in Australia it continues to grow. Some say we already have far more shops that the population can support.

In regional and rural locations the challenge is that a new centre is usually located outside town and its development can gut the centre of town, diluting or killing off the heart of a small town.

In some cases, mid-size centre development tis driven by competition by the two major supermarkets and aided and abetted by several other anchor tenants and supported by Tatts keen to be in all new centres.

  1. Do we need more shopping centre space?
  2. Should there be controls on approving this?
  3. What is the economic impact of the current growth in retail space in Australia?
  4. What is the social impact of the current growth in retail space in Australia?
  5. What is the impact, specifically on small business retailers of the growth in retail space?

LANDLORD BEHAVIOUR.

Talk to any small business tenant in a shopping centre and they will have at least one landlord story that causes them stress.

There is the landlord who did a handshake deal with a party that was negotiating to buy a business. the landlord squeezed and the family business closed. The new tenant moved in without paying goodwill.

There is the landlord that took too long on centre re-develoopmnent, making decisions that saw a 50% drop in shopper traffic, and refused any compensation for retailers.

There is the landlord that permits one sore to be on a % deal where they pay 9% of turnovers in rent with a shop next door not able to have such a deal and managing and occupancy cost of 32%.

There is the landlord that strong-arms retailers verbally, never in writing, never in a way that can be used against them.

There is the landlord that takes a marketing levy every month and spends this on activities that offer no benefit whatsoever to retailers.

There are hundreds of stories.

The Royal Commission needs to listen to stories, all stories. Tenants need to be able to do this confidentially as the fear of reprisal by landlords is real.

  1. Do landlords act unlawfully?
  2. Do landlords treat retailers differently?
  3. Do landlords act in secret knowingly harming small business retailers?
  4. Do landlords abuse funds they collect from retailers for marketing?
  5. Are landlords fulfilling their obligations in terms of bringing traffic to shops in their centres?
  6. How are the various roles of employees paid in landlord businesses? What are their incentives?

There are many other questions to answer. My goal here is to kick off the discussion.

WHY?

Too many families are losing their businesses, homes and other assets. Too many small business operators are having their personal situations, including health, negatively impacted. Too many small business operators are losing their life. Yes, this issue is that serious.

Small business retailers feel helpless. They want their business. It has been their life’s work. They fear without it they will have nothing. This can see them agree to a lease that is at its very foundation doomed inappropriate for their business.

Landlords have the upper hand. They are in control. Too many people in landlord businesses are bullies and aware of how to bully without being caught.

The best way to resolve this is to shine a light. Only a Royal Commission c an have the authority and power to do this.

I get that Royal Commissions are popular right now. This suggestion, however, is important given that those most impacted are also those most vulnerable – small businesses, run by families. Were are told small business is the business backbone of our country. However, there is evidence to suggest that small business retailers are disadvantaged in terms of shopping centre development and retail teensy negotiation.

Here at Tower Systems we only serve small business retailers with our POS software. In our view, small business matters. This is why we support the push for a Royal Commission into shopping centre development and retail tenancies.

This post first appeared on a blog last week in a post by the CEO of Tower.

Small business POS software customers appreciate THEFT POLICY

A week ago we shared with our customers an updated THEFT POLICY, and suggested they print this and seek employee engagement.

The reaction has been terrific with plenty downloading and pricing the policy. We have had calls, too, from retailers seeking our suggestions on other actions they can take. Some have called with their stories of theft in their businesses.

Our work in the area of retail employee theft is comprehensive and on-going.

We welcome opportunities to work with our thousands of small business retailer customers to help them mitigate the theft situation in their businesses.

Here is the latest version of our THEFT POLICY that we shared a week ago:

THEFT POLICY

  1. Theft, any theft, is a crime against this business, its owners, employees and others who rely on us for their income.
  2. If you discover any evidence or have any suspicion of theft, please report it to the business owner or most senior manager possible immediately. Doing so could save a considerable cost to the business.
  3. We have a zero tolerance policy on theft. All claims will be reported to law enforcement authorities for their investigation.
  4. From time to time we have the business under surveillance in an effort to reduce theft. This may mean that you are photographed or recorded in some other way. By working here you accept this as a condition of employment.
  5. New employees may be asked to provide permission for a police check prior to commencement of employment. Undertaking the police check will be at our discretion.
  6. Cash is never to be left unattended outside the cash drawer or a safe within the business.
  7. Credit and banking card payments are not to be accepted unless the physical card is presented and all required processes are followed for processing these.
  8. Employees caught stealing with irrefutable evidence face immediate dismissal to the extent permitted by local labour laws.
  9. Employees are not permitted to remove inventory, including unsold, topped, magazines, unsold cards or damaged stock from the store without permission.
  10. Employees are not permitted to provide a refund to a customer without appropriate management permission.
  11. Employees are not permitted to complete sales to themselves, family members or friends.
  12. Every dollar stolen from the business by customers and or employees can cost us up to four dollars to recover. This is why vigilance on theft is mission critical for our retail store.

PLEASE SIGN AND DATE YOUR ACKNOWLEDGEMENT:

Loyalty marketing in small business retail: How Tower Systems helps retailers get shoppers back sooner

All retailers, want shoppers to spend more in each visit and to come back more often.

Yet most retailers are uncomfortable overtly engaging with shoppers to get spend more in a visit or come back sooner.

Years ago, the thought was that a shopper VIP card or points based loyalty program was the way to go. Today, with such programs commonplace, their value is diluted.

There is talk among shoppers of loyalty fatigue – they are doubting the value of cards and programs where real rewards are not what was first offered.

Change the game: front-end loyalty

Instead of making shoppers accrue points that are then converted for cash at some future stage, why not offer cash-based rewards earlier, from the first purchase?

This approach is called front-ending loyalty. It brings a reward to the front in an effort to engage shoppers in additional purchases sooner.

It’s an approach that can encourage those who do not shop with you to purchase something else right away, to get the value of the cash discount offered.

Regular shoppers can spend the cash discount right away or come back within any time limit you set.

We started trialling this front-end loyalty strategy in February 2013 in several retail businesses. We did it using the Discount Vouchers facilities in the Tower POS software.

Building the basket

From the first day, in my own shop, we saw shoppers changing behaviour.

One customer came in to purchase a specific item. When I handed him the receipt I point out the voucher offering $2.00 of his next purchase. He was not a regular and so spent the $2.00, and more, right away on another item. He received another voucher and so purchased a third item. In all, he spent three times as much as the original purchase – all because of the Discount Vouchers he received.

Around 33% of all vouchers redeemed are used the day they are received. This shows customers building the basket – adding to their purchase that day as a result of the voucher. This makes each visit more valuable to us.

Bringing shoppers back

33% of redeemed vouchers are used within seven days and the remaining 33% are redeemed up to four weeks after issue, bringing shoppers back.

There is real evidence now from hundreds of retailers supporting these claims.

Here’s another real story: A few months ago, a customer came in and used a voucher she had picked up a couple of weeks earlier. She was happy to get $5.00 off a $65.00 item she wanted. This purchase resulted in another voucher so she bought another item for $29.95.

This customer said her friends had been recently talking about VIP cards and how they were useless.  She then told them about us.

Changing how shoppers interact.

In another instance a customer was considering a $250.00 item but decided they could not justify the expense. They purchased some smaller items, spending $25.00.

On receiving a $5.00 voucher they turned around, immediately, and bought the $250.00 item.

We asked what happened. The answer was I don’t know. I needed permission I guess and the $5.00 did it.

This is a true story and there are many more like it in hundreds of retail businesses.

The key about discount vouchers is they change shopper behaviour, usually immediately and valuable for the business.

Indeed, discount vouchers are a game changer for many retail businesses, large an small, city and country.

We love hearing the stories of success from your customers.

You control the business rules

Like any good loyalty program, you need good levers with which to drive shopper engagement and to deliver the benefits to justify the investment.

The Discount Vouchers facilities have this.

You control the amount of each sale you are prepared to give away on the voucher.

You control the products the voucher can be used for.

You control how long the voucher is live for.  I suggest 28 days but I have some retailers setting this at 90 days.

Helping your business

With most retail businesses running a loyalty program using a points based approach and only targeting long-term customers, adoption of this front-end loyalty approach can provide you with a genuine point of difference.

It is easily managed through the Tower Systems software and is backed by excellent management reports. This makes implementation and management easier than the old approach.

I’m confident this fresh approach to loyalty is a game changer for any retail business. The control you have enables you to easily manage the cost and the value you gain from the program.

This really is a new approach to bringing shoppers back sooner and getting them to spend more with you.

The success we have described here continues today, in 2018. Excellent incremental growth, wonderful business rewards, leveraged through shopper rewards.

POS software connected websites help small business retailers leverage high street and online

Tower Systems specialises in developing and supporting POS software for specialty retailers in selected  retail channels as well as developing and supporting POS software connected websites for these businesses.

We with with these retailers: giftsjewellersbikestoysfishing/outdoorsgarden centrespet shopsproducefirearms, adult shops and newsagents.

Our Magento websites are best practice, bringing the latest e-commerce facilities to high street retail, enabling these retailers to connect with shoppers anywhere in the world.

The benefits of a POS software connected website are considerable:

  1. Accurate stock on hand data for the website.
  2. Time saved in managing inventory and sales data.
  3. Fewer mistakes thanks to the elimination of double handling of business data.
  4. Easy management of inventory data with only one entry point of data – the POS software – feeding the website automatically, efficiently and accurately.
  5. Easy tagging on and off of what you sell online.
  6. Fast photo upload.
  7. Whole of business management.
  8. Easy management of click and collect.

Managing the physical and online outlets through a linked and integrated platform is good business. It is also good for the customer.

Thanks to a skilled web development team and a skilled POS software team, Tower Systems is able to offer a whole of business solution from within the one company, not using any external resources. We bring to the table focus, consistency and a track record of success in POS software as well as retail business websites.

Working with small business retailers across a variety of channels has exposed us to experiences that have been invaluable in developing our skill set.

Working on developing websites for our own retail businesses makes this personal for us. We can take you deep into our own experiences of POS software integrated websites, showing not only the how but also the why and when. Thanks to our own personal experience we can provide context and this is a differentiating factor for us.

We can talk about going from start-up to half a million dollars in online sales in a year: the impact on the high street, the back end processes necessary for fulfilment, the financial side as well as how we got the level of exposure necessary to drive the sales we achieved.

If you want to grow online sales, talk with us. We can talk about web development as well as business management and marketing necessary to achieve this. We start with a business to business discussion as getting that right is vital to the tech delivering the benefits you want.

You will find us open about the experience. We take education seriously and will happily share what we know.

Tower Systems is not your usual POS software company

POS SOFTWARE IS ONLY PART OF OUR STORY.

We help retailers grow their businesses.

When I started Tower Systems I wanted it to be more than a regular POS software company. I knew we would only sell to independent small retail businesses and only develop software for specific retail niches.

I also knew I wanted us to help beyond the software itself.

On an average day, we help retailers buy better, discover theft, improve efficiency and increase the average basket size.

We train our front line people in business so they can help your business. They are not your usual POS software help desk people.

We also help by creating marketing collateral, like this new poster we created in-house for fishing and outdoor businesses that use our software:

Or this one for pet stores:

Let us show you our POS software. Email sales@towersystems.com.au or call for an obligation free demonstration:

  • WA / SA/ VIC: Tim Batt. 0401 833 917.
  • NSW / ACT / TAS: Nathan Morrison. 0417 568 148.
  • QLD / NT: Justin Randall. 0434 365 789.

We are proud to serve 3,500 specialty retailers with our software.

Mark Fletcher
Managing Director
Tower Systems International (Aust.) Pty Ltd
M | 0418 321 338.  E | mark@towersystems.com.au.

Tower Systems shares insights from Magento Imagine 2018 conference in Las Vegas

We are grateful here at Tower Systems for the partnership we share with Magento, the e-commerce platform businesses prefer when bringing transactions and services online. We were at the Magento Imagine 2018 conference in Las Vegas. Our Magento integration with our POS software is world class, ideal for small business retailers. Here is a short video with some of the many insights we gained.

We love POS software integrated Tyro for our small business retailer customers

Our Tower Systems POS software has been integrated with the Tyro broadband EFTPOS for years. we love Tyro and our customers love Tyro. Their solution is excellent and they are a dream to deal with.

In a recent note to our customers, we shared why we love Tyro:

  1. 🎯 Reliable Systems:  99.9% uptime with 3G backup, dual live data centres.
  2. 💸 Faster Than Cash:  Sub 1.6 second transactions to keep queues short.
  3. 👍 Easy Setup: Quick & simple set-up: plug-in, activate & go.
  4. 💱 Seamless POS Integration
  5. 🏦 Keep Your Current Bank: Tyro can deposit your EFTPOS takings into any Australian bank. We can even open a fee-free bank account for you.
  6. 🔒 Secure Transactions: Proprietary security.
  7. 🏝️ Local Support:  24/7 100% Aussie customer support.
  8. 🌈 No Lock In Contracts:  No lock in contract: we believe in our products.
  9. 📝 Instant Reporting: Real-time reporting and stress free reconciliation.

As an independent bank, far outside the major banks, Tyro is small business focussed. We really like this. we like the small business focus. Our customers are all small businesses, we only sell to small businesses. Hence our attention to and preference for small business focussed companies.

The integration in our POS software with Tyro is easy to setup and solid to operate. It delivers excellent operational benefits for retailers and for their customers. It is a perfect solution for small business retailers.

Another crucial factor here is the speed of addressing issues as issues do arise from time to time with EFTPOS. Getting fast answers to questions and support to resolve challenges is key with any EFTPOS relationship. Tyro is brilliant here. Their help is easy to access, professional and small business focussed.

In our experience working with big banks and Tyro in our own retail shops, which we have run for many years, is tyro is a dream to work with. we use Tyro in our own shop for the vet reasons we have outlined above.

So, our POS software integrated Tyro broadband EFGPOS is a solid preference from Tower Systems for all the reasons we have outlined here and detailed in the list shared above.

Small business matters to us here at Tower Systems.

Meeting small business POS software customers in Auckland next week

We are in Auckland next week meeting with customers and potential customers in New Zealand. We are regularly in NZ thanks to a strong user community of small business retailers using our software.

Our NZ customers have easy access to on-site training as well as support, through a toll free number provided to all.

Handling all New Zealand Inland Revenue reporting and tax requirements, our NZ POS software is terrific for retailers in the various specialty niches in which we serve. It has been thus for many years, since we first entered the NZ marketplace.

While we are in Auckland next week we will meet with business partners who provide local hardware sales and support, offering small business retailers the comfort they want for the maximum uptime.

Retail in New Zealand is different to Australia in several interesting ways. While we will not detail them here for competitive reasons, the differences are valuable to us as in meeting them we make our software more valuable in Australia and other countries in which we work.

We are grateful to our NZ customers for their engagement and support. They help make us a better POS software company.

Awesome pet shop software helps independent pet retailers

We love your pet shop software. It is so much better for our business than the software it replaced. We also love your training. It’s awesome that we can get as much as we want one on one. Thank you so much!

We were thrilled to receive this feedback from one of our new customers where we just installed our pet shop software.

We arena a roll, insulating plenty of pet shops with our software and some of these new customers are switching from other software.

We are seriously engaged with pet retailers by providing:

  1. Pet store specific software.
  2. Access to supplier electronic invoices.
  3. Pet store specific marketing tools.
  4. Easy shopper upsell tools.
  5. Email marketing support.
  6. Pet anniversary prompts.
  7. Marketing based on pet birthdays and other anniversaries.
  8. Group discounts, where members of a local group loyal to you save money.
  9. Easy loading of electronic invoices from your suppliers.
  10. Linking to a website for online sales.
  11. Linking to Xero to cut bookkeeping and external accounting costs.
  12. Rewarding loyal shoppers with points and / or cash off their next purchase.
  13. Making it easy for a store to share local knowledge and thereby leverage their local small business compared to the big businesses.

Another way we help maximise sales is with an instant loyalty reward. This is particularly useful where you see shoppers infrequently. Using rules you control, a receipt can include a voucher offering an amount off the next purchase.

An average 19% redemption rate for the vouchers with a third redeemed the day of purchase. Male shoppers are far more likely to redeem the day of purchase.

The latest version of our pet shop software is rolling out now. It has more facilities, terrific enhancements … making it a valuable tool pet retailers can rely on to better serve their local community and those who rely on the business.

We are not your average POS software company.

Our commitment to independent small business retail is heartfelt. You can see it in our Australian developed pet shop software, our Australian based customer service and the business management and marketing advice we provide.

I you would like help in your business, please give us a call. I promise, we will not pressure you whatsoever.

Here are the contact details for our team:

  • NSW / ACT / TAS: Nathan Morrison. 0417 568 148.
  • VIC./ WA / SA: Tim Batt. 0401 833 917.
  • QLD / NT: Justin Randall: 0434 3765 789.

Why small business retailers no longer need to pay for a stock take

The annual stock take in retail businesses has been a thing of the past for years. While plenty of shops run stock take sales, there is no need for the annual count that the sale is supposed to make easier.

The ATO agrees that a business does not have to do a stock take as long as it consistently follows structured business processes that track all incoming and outgoing stock and that there are scheduled checks to ensure the accuracy of stock on hand data.

There was a time when small business retailers would have to bring in external stock takes and pay hefty fees for counting, sometimes needing to be closed while this was done.

Today, however, with good POS software and good business practices the business can provide a stock listing that meets ATO reporting requirements and saves the business that end of financial year time soak.

Tower Systems can help small business retailers with the software and the business processes that support the software in its accurate and timely use.

Following the businesses processes we train small business retailers on also helps reduce dead stock and cut other costs businesses find when stock is not managed professionally.

Tracking goods as they come in and are returned or sold is an effective part of a stock take. As is an ad-hoc stock take of part of the business. These and other tools in ur software make it easy for a retail business to be able to produce an accurate stock on hand list in a format required by the ATO.

For our customers who li certainty of a stock take we have excellent facilities in the core of the software for achieving this. We make it easy and certain. We do it in a way that any retail employee can participate in undertaking a stock take. Plus we do it so that the business can trade while the stock take is under way.

No matter how you approach ensuring stock on hand data is accurate, Tower Systems is able to help any small business retailer … save time, save money and feed better business decisions.

Free small business retailer POS software training for May

We are thrilled to have a terrific suite of free (live) online training sessions in May for small business retailers using our POS software.

Each session is free to any of our customers. Each includes plenty of time for questions, on the topic covered or other topics.

Here are the May sessions:

  1. 02 May. How to compete with big retailers.
  2. 09 May. How to handle non EDI invoices to keep stock accurate.
  3. 16 May. Events: Take a look at this new facility, learn how to use it to bring shoppers back into your business.
  4. 23 May.  Stocktaking for EOFY.
  5. 30 May. Getting ready for EOFY.

Customers can book through our training portal.

We run  online training sessions each week across a wide range of subjects. These are an excellent way for you and your staff to learn in detail about specific areas of the software.

We also offer free one on one training sessions that are business specific and private between us and the business. There is no limit to how many training sessions any customer engages with.

To participate in an online group meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions.

The face to face meetings are yearly in capital cities and regional centres across Australia. These are in addition to our weekly online live sessions. We also attend more than twelve industry trade shows offering face-to-face meeting opportunities with users.

Free POS software connected e-commerce workshop for small business retailers in Darwin

FREE RETAILER WORKSHOP INVITATION

How to win new customers and increase revenue with a POS software connected website for your type of business

At this practical, jargon-free, workshop in Darwin (BOOK NOW) on May 3 @ 2pm we will show through, several live case-studies, the value of a POS software connected website. We will:·

  1. Show how a good website / POS solution can land more shoppers in your physical shop, more than you think, and help you sell 24/7.·
  2. Explain how to get to the top Google results, and stay there
  3. Share how a website we launched a year ago did more than $500,000 in sales. We will unpack for you everything we did to drive success.
  4. Compare Shopify / WooCommerce and Magento and explain why each is good in their own right.
  5. Share practical experience on order fulfilment using Australia Post and others and how to handle freight costs.
  6. Explain payment options and how to leverage them for more sales.
  7. Demonstrate the commercial value of the right POS software / website connection.·
  8. Explain photos, descriptions and other things, day to day things, which web developers often miss.·
  9. Answer all your questions.

The knowledge we will share will enable you to compete better online and in-store. Click on your preferred city location to book now.

We are inviting any retailer in the channels in which we serve with POS software for that channel: giftsjewellersbikestoysfishing/outdoorsgarden centrespet shopsproducefirearms, adult shops and newsagents.

If you are actively in the market for new POS software and / or a website for your business, we would consider flying you in for one of these workshops at no cost to you.

To qualify for a free flight, drop us a line at sales@towersystems.com.au and one of our expert account managers will have a chat with you. Alternatively, call the account manager for NT: Justin Randall. 0434 365 789.

In addition to owning Tower Systems, we also own and operate retail businesses and through these seven different public-facing websites.

This practical session leverages our personal web connected retailer experience to help you navigate in-store and online opportunities. I promise, it will not be death by PowerPoint. Rather, the focus will be on real examples, live examples, as they will be more valuable to providing understanding.