Aussie POS software helps specialist retailers improve customer service

The POS software developed by Australian POS software company helps retailers pursue better customer service experiences.

From fast and accurate processing of sales to easier reordering to easy handling of customer queries, retailers are able to use the software to drive outcomes that focus on the customer experience.

With customer service being a key differentiator for retail businesses, having access to customer experience centric tools can be a competitive advantage.

Tower Systems goes beyond providing access to excellent customer service tools. It provides training and personal business integration assistance to help retailers themselves leverage the benefits Tower promotes as being in its software.

Owning and operation retail businesses ourselves, we understand the demands for better customer experiences and the commercial value to a retail business.

Every week we offer free training opportunities, access to useful articles and access to training videos all designed to help retailers improve the customer experience in their shops.


The tell of a software company struggling for relevance

A tell that a software company is challenged for relevance is when they respond to a competitor’s launch of innovative software by promoting software from other companies that they claim covers the same application areas.

Good software companies let their own software speak for them.

Innovation is expensive and time consuming. Promoting what someone else has done in order to spoil the innovation of a competitor takes a few minutes. It shows the operators of a business up for what they are and are not.


Software for firearms retailers helps drive business efficiency

The latest firearms shop software from Tower Systems offers even more specialist facilities developed specifically for firearms retailers – further cementing the position of Tower Systems as best-practice software company in this space.

Offering specialised firearms business management tools in inventory management, customer engagement and regulatory compliance, Tower Systems is delivering to firearms retailers through its software a suite of tools commensurate with the specialist nature of these retail businesses.

This is why the Tower software is a preferred solution to off the shelf generic POS software packages.

Tower Systems is committed to continue to evolve the specialist firearms business management tools in the software, working with retailers and their managers to ensure the software evolved in tune with marketplace and regulatory needs.

This is what being a specialist software company, a vertical market software company, is all about – serving unique needs through unique facilities designed to be fit for purpose.

The folks at Tower maintain close contact with firearms retailers, seeking advice, feedback and suggestions for the making of even more useful and meaningful software to serve the needs of these unique and regulated businesses.

Here are some of the specialist facilities firearms retailers rely on through the Tower Systems specialist software:

  1. Age check. Bringing certainty to your sales process to ensure processes are followed. This helps if you are every audited.
  2. Permit to acquire. Comprehensive facilities developed with guidance from authorities – supporting your retail specialisation.
  3. Serial number tracking. Track everything from the moment it arrives in your business. Demonstrates professional control over all you sell.
  4. Special customer orders. These are a breeze. Bringing structure to your processes. Text your customers when their order comes in.
  5. Professional, structured and operating to your rules.
  6. Webstore Integration. With flexibility people like.
  7. Gift vouchers.
  8. Loyalty options from points through to $$ off vouchers to help encourage people to spend more in a visit.
  9. Intelligent receipts with product care information.
  10. Easy handling of bundled offers.
  11. Supplier performance
  12. Employee performance management and rewards.
  13. Importing electronic invoices from suppliers. We work with for you.
  14. Inventory management to guide you to a more efficient inventory level.
  15. Theft reduction tools to reduce the opportunity of employee theft.
  16. It’s easy to use.
  17. It’s regularly updated based on user suggestions.

Specialist pet shop software helps small business local pet shops compete against the big chains

In the pet retail space you have the big national chains and you have local pet shops. Tower Systems only serves local pet shops with our specialist pet shop software designed specifically to serve the local needs of these community connected pet shops.

Just as a local pet shop is a specialist business, so to is our software company – a specialist pet shops software business for specialist pet shops.

With over one hundred pet shops partnering with us, we are positioned to grow the software beyond what it offers today thanks to pet shop owners and managers who work with us and guide us on enhancement we can deliver to make the software even more useful.

Pet retailers are saving time in processing invoices from Masterpet, Kongs, Pet Pacific, Dr Neil’s and Pet Premier into their businesses.

Electronic invoices from these suppliers mean you can accurately arrive an invoice in seconds.

Pet retailers using our pet shop software love this facility. The dollar savings are significant. There are other benefits too such as accurate selling, business-building loyalty facilities, easy reporting, theft management and much more.

From easy scanning of items at the sales counter to producing reorder reports for your wholesalers, this software provides the business a framework through which you can operate. It reduces uncertainly and It provides employees guidance as they go about their work.

Here is why this pet shop software is better than off the shelf POS software:

  1. It is software designed specifically for pet shops.
  2. Pet shop facilities such as powerful loyalty options.
  3. Business reports that are easy to read and understand.
  4. Includes facilities ideal for businesses run under management.
  5. Cuts employee and customer theft.
  6. Manages product pricing to ensure stock is priced to your requirements.
  7. Tracks sales by time allowing you to manage a more efficient roster.
  8. The ability to read electronic invoices from suppliers.
  9. Eftpos integrated for faster and more streamlined selling at the counter.
  10. We are members and supporters of Pet Industry Association of Australia.

No matter what size your pet shop, this software delivers valuable benefits.


How specialist gift and homewares shop software from Tower Systems helps small business gift shops to compete

Gift shops are unique businesses. They offer a carefully selected range of products, supported with personal service and displayed in a locally appropriate way. Gift shop owners take pride in being different, offering an experience unique compared to department stores and national groups.

It is these local gift shops offering personally selected products for local shoppers on which Tower Systems focuses its services in the gift shop management space.

The Tower gift shop software has been developed specifically for locally owned gift shops. It is specialist software, packed with tools aimed to serve unique needs of these specialist retail businesses.

It is this commitment to specialisation that helps Tower Systems to be in such a strong position with gift shops, serving hundreds of businesses in this specialist retail space. These retailers help us further develop the software to provide even deeper connections with the specialist requirements of gift and homewares businesses.

In addition to providing excellent gift shop software, Tower Systems also provides sound advice to help gift and homewares retailers improve the in-store experience.

One example of gift software management advice is this advice on shop floor product rotation:

  1. Rotate gifts at least fortnightly. By rotate, we mean major change, so the gift department and every gift display looks completely fresh.
  2. Each placement / display ought to tell a story. By this, we mean it ought to appeal to the same shopper. There is no point in putting gifts mixed in with gifts for guys.
  3. Follow a treasure hunt principle: place displays to encourage people further into your shop. Displays themselves should present surprise to shoppers. Do not place gifts in a line on shelves. Be creative with displays that are visually enticing.
  4. The more targeted each display the better chance it will work.
  5. On a daily basis, through a structured (rostered) plan, clean gifts and shelves. Dust blocks sales.
  6. At least weekly, call out a gift on Facebook with a carefully written post about why the gift is useful.
  7. Be disciplined about quitting gifts that are not working for you. The longer you carry an underperforming item in your business the more its costs you.
  8. Manage your gift displays to drive traffic, not to leech off existing traffic.

Garden centre software on show at NGIA garden trade day

11953031_10155957155505142_5730827592559010478_nTower Systems is grateful for the opportunityn to present its garden centre software to garden centre owners and employees at the NGIA industry trade day today in Sydney. It was a terrific event with plenty of attendees including prospects and existing customers.

Being out at industry events like this event today to present our software and engage is vital to the development and support of specialist software for specialist retailers.

We are a software company that appreciates being close to customers and suppliers to our customers. Days like today help us create better software.


POS software knowledge base enhancements

Tower Systems updates articles and resources on its Knowledge Base regularly. We advise customer by email, proving links to enhanced and new content. Recent enhancement of the knowledge base included:


Here is why Jewellers love the specialist jeweller management software from Tower Systems

In a recent Q&A, Tower Systems was asked about its specialist jeweller management software and why the software is so popular with hundreds of jewellers in Australia and New Zealand.

The Q&A started with a query about what is unique about Tower in the jeweller space:

  1. We are a software company, not a consulting business using software as a mechanism for driving consulting fees.
  2. We are in your business. Not a contractor we hire, not over the phone, when we install the system we do it in your business, working with you.
  3. Second-hand goods. These facilities have been developed with jewellers and authorities so you have the right records on hand.
  4. These facilities have been developed to help you streamline workflow and keep in close contact with customers throughout.
  5. Manufactured goods. From concept to manufacture, you can manage and track what you make for whom and when. This is a billing and management asset.
  6. Our LayBy facilities have been developed in close consultation with jewellers, making them unique and comprehensive.
  7. We offer more facilities than any other system. These offer you flexibility for driving purchases in the current visit and for bringing shoppers back more often.
  8. You have access to extraordinary customisation through settings, enabling you to represent your business how you want.
  9. Embedded in our software are facilities for tracking how the software is used. This enables us to help you reduce employee theft.
  10. Retail focussed. The big challenge of retail is to uncover opportunities which you can still leverage them. We have smart reports which unlock for you information about your business which can help you here.

Next, we fielded some other questions about our jeweller software that may be of interest to readers here.

Is the software multi-store compatible?

Yes, you can use the software in multiple retail locations as well as retail and a warehouse plus from home and even on the road or at trade shows. Through the multi-store facilities you can see stock on hand in other stores, move stock between stores and report by store or the group.

Using the multi-store facilities, additional stores don’t need to have the software installed, saving time and management overhead.

Does a retailer need to be in-store to access their system?

No, jewellers and their managers can access the software from anywhere – with appropriate security options available to protect the business data.

The security around out of store access is comprehensive – ensuring that data is protected.

What type of reports can the system generate?

This question is kind of like how long is a piece of string. The software has more than 100 reports. Each report was either in the software because we wanted it there or because a business using the software asked for it. We have many jewellery business specific facilities such as fast seller reporting, stock turn, return on investment, supplier comparison, employee sales reporting, sales by time. The opportunities are considerable.

The valuations facility includes customer documentation necessary to serve a variety of valuation needs. The valuations facility has been developed closely with a variety of jewellers and their employees.

The Tower Systems Jeweller software also offers comprehensive manufactured goods, repairs and second-hand goods facilities – all of which have been developed with jewellers in a variety of situations from single operator to multi store group – in Australia, New Zealand and several overseas countries. Each of these three areas of the software – manufactured goods, repairs and second-hand goods facilities – is specific to the needs of jewellers.

We are proud to deliver specialist software for specialist small business jewellers, software on which you can rely to create more successful and valuable businesses.


Kudos for Tower Systems POS software – Xero interface

Screen Shot 2015-08-20 at 5.01.22 pmRetail businesses connecting with the Xero cloud based accounting software through our POS software are growing in number as word spreads about the time saved as a result of the seamless link.

As users of Xero and our software in retail ourselves we are able to speak to the difference and share practical insights into the time saved and the mistakes eliminated through the elimination of what would otherwise be manual processes.

Being approved by Xero is not a simple process – as it should hot be. Their approval process is one reason some POS software companies don’t get to the point of partnership.

The Tower Systems POS software – Xero link has featured in a Xero approved promotion this month to retailers in the specialist retail channels in which we serve.


Sunday retail management advice: how to cut employee theft in retail

Employees can steal from retail businesses in a variety of ways. Often, such theft goes undetected because of poor or unmonitored business processes.

The best way to cut employee theft or fraud is to commit to a consistent approach to theft management:

  • Ask prospective employees if they object to a police check. Those with something to hide will let you know they have found a job elsewhere.
  • Implement zero tolerance for abuse of systems. For example, ensure that every item sold is scanned.
  • Implement zero tolerance for an end of shift discrepancy of, say, $5.00 or more. Once employees know you will be fierce about this sales will be more accurate.
  • Reduce manual eftpos transactions – connect your eftpos terminal to your point of sale.
  • Change responsibilities – sometimes changing who handles money can uncover fraudulent behavior.
  • Change your timing. Habits are what allow people to think they can get away with theft.
  • Modify your counter policies:
    • No refunds.
    • No credits without management approval.
    • No employee bags at the counter.
    • No jackets or cardigans with pockets.
    • No calculators with memories – I have seen these used to record how much cash in the register is theirs.
    • Track every sale by employees – using a card with an employee barcode and making it harder for an employee to use the system as someone else.
  • Track all cash movements from the sale through to your bank account. Many retailers do not do this and open themselves to blatant and regular theft. Employees do it because they know they can get away with it.

Cutting employee theft can be achieved with vigilance. A small time investment in developing and following processes will find you with more money in your bank account.


POS software for jewellers on show at Sydney International Jewellery Fair

11954615_10155941710050142_4235377724170455486_nTower Systems is thrilled for the opportunity to demonstrate its latest Jeweller management software at the Sydney International Jewellery Fair that starts today at Glebe Island.

Running for three days, this fair is the preeminent jeweller trade show in Australia.

Serving more than 300 jewellers already, Tower Systems is market leader in numbers. Thanks to continuous development and guidance from its customers, Tower will today and for the next three days show technical leadership with new facilities released including cloud based told that will help in Jeweller business management.

The photo shows our trade show stand – already setup and ready for the show opening at 9:30am today. The stand itself speaks to the professionalism and consistency we bring to our service of jewellers.

Our work with jewellers in developing our specialist jeweller software helps our other marketplaces as they do jewellers. Trade shows are important as they providing us opportunities to expand our knowledge as well as make new friends.


Helping newsagents navigate major IT changes

It has been a busy two months for small business newsagents as they navigate major IT changes driven by several of their key suppliers.

Tower Systems has been at the forefront of providing assistance by working with suppliers in advance of the release of their changes, ensuring supplier communication reflects the Tower best practice approach for newsagents using our newsagency software.

Back in our offices we have been providing front line support, taking hundreds of calls to ensure newsagents are able to deal with the supplier driven changes simply and with the best possible outcome.

All of this work has been done at no cost as part of our service to this small business channel.

The most complex of changes relate to structural changes in newspaper subscriptions as well as changes as to how data flows to and form newsagents.


New free small business POS software training opportunities launched by Tower Systems

Screen Shot 2015-08-26 at 11.14.43 amSmall business POS software company Tower Systems is proud to have launched a new series of free online POS software training for retailers using its specialist POS software.

The latest training continues our commitment free weekly training opportunities for small business retailers. It is actions speaking loader than words.

We launched the training early this week. We are writing about it here after the launch to our customers.

Anyone can announce training. It takes commitment to deliver it week in week out.

We are grateful to our customers for their support.


The human POS software help desk

We won a customer last week on the back of them calling our help desk and posing as a customer. They were thrilled a human answered the phone and wanted to hear from them about their query regarding our software. Their experience with another software company has been struggling with a computerised phone system to log a call and wait for someone to call back who runs through a script from which they cannot deviate to find out what the question is about.

We refuse to do this at Tower Systems.

Since retail is personal, so to should a retail software help desk experience be personal. We do this well and enjoy our personal contact with our customers.


Buy X get Y facility sets Tower POS software apart

The smart POS software from Tower Systems offers small business retailers choice when it comes to loyalty options. Our customers can choose from:

  1. Points accrual based on purchases.
  2. Linking to one of several external loyalty programs.
  3. Linking to FlyBys.
  4. Discount vouchers offering $$$ off next purchase Buy X get Y free.

Our customers can choose the loyalty options that best serve their needs. We do not presume to dictate which of the loyalty options is best as they all have a place.

That Tower Systems offers these options is of itself a point of difference for us.

We are grateful to our customers who have helped us finesse these loyalty facilities making them best practice and through this helping us win more business.


Helping small business retailers manage end of the day with POS software support

The Tower Systems POS software help desk is open to 6PM AEST with after hours coverage being 24/7 through our network of mobile phones. The office based help desk being fully staffed to 6pm enables us to help customers with any end of shift queries and we know from shopper feedback this service is appreciated.

Between 5pm and 6pm is when we get most queries about end of shift from queries from a new staff member through to backup queries if they have switched media or made some other change.

Being here to answer these queries is an important part of the service we provide our customers. It is a service they would not get from a remote overseas located help desk that is only accessible by email.

When it comes to help desk support, retailers get what they pay for. We are proud to provide the personal premium service our customers love.


Sunday retail management advice: track staff sales

Have your staff members record sales by using their staff card barcode or some other unique code and report weekly on the sales achieved. Sharing this simple data point will encourage competition and this is good for all involved in the business including customers.

In one business where we guided this implementation revenue growth can be tracked back to the implementation.

We’d love to help any retailer do this.


Changing our approach to advising new stock files

We no longer publish here new stock files available to customers. We have made this move for competitive reasons.

There are some files that give us a competitive advantage that is better protected by not publishing details here.

We publish to our customers details of new stock files via secure direct email communication that includes a link directly to each file tested and available online for our customers.

This change not only protect our IP it also helps our customers leverage their competitive advantage through their relationship with us.


Actions speak louder than words when it comes to POS software training options

Years ago we launched our weekly (FREE) online training workshops. We still run them today. They are popular.

We are proud we are able to continue to be true to this commitment, to demonstrate that we back our words with actions our POS software customers can trust.

POS software help desks come in for belting from some retailers. We ensure this is not us by providing access to a range of help desk and service touch points delivering personal in the moment service based on real conversations from customers to someone not following a script. This is also true for our workshops where we always offer a Q&A session at the end to encourage engagement.


Loving our POS software customers

Screen Shot 2015-08-14 at 8.07.12 amTower Systems is thrilled to be engaged with a range of our customers photographic them in their businesses and bringing to life their relationship with our software- in a way we and they can use.

Professionally photographed, the images reflect a pride in locally owned businesses. They also provide us an opportunity to connect ourselves back at the office with these businesses we serve.

The photos are part of a project within Tower Systems to shine a light on wonderful small business retailers.


Personal service a differentiating factor for Tower Systems POS software

Tower Systems is proud of the personal service it provides to small business retailers using its POS software.

Retailers engaging with the Tower Systems POS software can expect to increase sales, cut mistakes, save time and make fact-based business decisions – all thanks to high-level personal service provided by the company through its professional team.

Tower Systems has been in business since 1981. The software we sell today is fresh, designed for today’s needs. Use it and expect to reap rewards. We are a trusted Aussie success story working only with independent small business retailers, providing personal service you can trust.

When you call us you speak with a human, every time. We don’t hide behind a general email address or an overseas call centre. We don’t sell through agents. We make the software we sell. We are here to personally serve you.

Attention to personal service matters to small business retailers as it is through your personal service that you define your business.

We own retail shops ourselves where we use our software. We walk in your shoes.



Field training for new help desk hire

Travis, the new Tower Systems help desk team member next week passes through the next phase pf training with several days on site in the field installing a new system and providing training – under the guidance of our longest serving POS software trainer.

Our structured training process of new team members provides for far more experience than in-office training. The result is practice shop floor reference points in how to use the software.

This is a valuable point of difference at Tower Systems. Our help desk people do not follow scripts. Rather, they draw from experiences through which they can help customers not only with how to software queries but also the why.


Certification for POS software training achievement

Screen Shot 2015-08-14 at 8.00.46 amTower Systems is thrilled to issue certificates to retail business employees who complete the structured curriculum based training in the use of our POS software.

Across several curricula developed y retail channel and retail business task areas, the training offers an opportunity to develop valuable knowledge not only in the practical use of our software but also in the business application of the software.

POS software training achievement certificates give retail employees a marker of their learning achievement, something of which they can be proud.

The image is of a certificate issued last week to another successful candidate in a business using our pet shop software.