Comprehensive new reporting in Jeweller Software enhancements

Tower Systems has released comprehensive new reporting facilities in its Jeweller Software as a result of user community consultation – taking the software into deeper levels of personalisation and customisation to serve the needs of specialist jewellers.

The best way a specialist POS software company can serve its specialist retail customers is through its software by delivering enhancements that uphold the specialisation of the retailers.

This is what we do at Tower Systems not only for jewllers but for each marketplace in which we serve. Were engage in active consultation bringing retailers to the table to guide our enhancements and developments to ensure our software is relevant beyond expectation.

We think too many software companies get bogged down with being software companies by remaining at a distance from their customers. We know that the best ideas for software enhancement come from the shop floor. This is a place where we are comfortable and where we are actively listen.

The latest jeweller software is receiving good kudos.

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Tower Systems released new EDI training video for POS software users

Screen Shot 2015-07-30 at 10.02.28 amTower Systems has released another training video designed to help retailers get the most out of electronic invoice import facilities in the software. This new video is another extension of the comprehensive video training suite from the company, a suite regularly enhanced as the company invests in more training facilities through which to help retailers get more value from their POS software investment.

With 140 training videos available, Tower Systems has a valuable point of difference for the retail channels in which it serves.

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Supplier relationships strengthened at the Gift Fair

Tower Systems has been using its time at the Melbourne Gift Fairs, at the Showgrounds and the MCEC to strengthen supplier relationships. Over the last three days we have visited with many suppliers discussing even stronger links between them and the retail businesses we serve. The result will time saves for suppliers and retailers, improved business data accuracy and greater mutual support.

Trade shows provide a valuable platform for exploring supplier relationships through which we can better serve our customers. While we are happy to be the leader here, we are surprised other software companies are not participating. 

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Not all POS software companies are the same

A year ago we released this video to show how we use our own POS software in one of our retail businesses to track sales and grow the business. The video itself generated sales for us as engendered confidence that we’re not your usual POS software company: we use what we sell ourselves, we rely on it to grow our own retail businesses; we share insights from these experiences back with our customers.

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Listening to POS software customers on the trade show floor

One of the most important activities for service business is listening our customers. This is what we have been doing this weekend at the Melbourne Gift Fair. We have caught up with plenty of users of our POS software. We have been actively  listening to feedback on what they love about us and our software and what we can improve.

It is important for any business to put itself in front of customers for this type of interaction. Hiding from them is not good customer service and will multi,lately see more of them flee from you. We do this regularly at trade shows – sixteen this year. We appreciate the opportunity.

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Sunday retail management tip: leverage a point of difference on loyalty

11800610_722882817857496_9022396491198622984_n (1)More and more retailers are switching from the old school points based loyalty programs to our discount vouchers. They are finding the vouchers are driving more immediate and more valuable outcomes for retailers – they are driving a better bottom line. We are hearing new success stories daily.

It is thrilling hearing success stories of how businesses have switched from points to $$ loyalty offers. It’s exciting and invigorating hearing of small and independent retailers achieving excellent outcomes for their businesses and knowing that we have played a role in this.

This is our retail management tip today – chase a point of difference, leverage new age discount vouchers and stop using the old points based loyalty offers.

Retailers can call the vouchers what they like. They can also choose how the value on a voucher is calculated and what it can be redeemed for.

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Small business retailers need control over their software

The last thing small business retailers want is POS software that changes without warning. They need to control when their software changes and the extent of the change they introduce in their business.

This is what retailers tells us and why here at Tower Systems our customers have control over when updates are loaded and which updates are loaded.

It is a point of difference for us in some niche retail channels, a point of difference driving sales.

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Sharing insights from UK bike shops with bike retailers

Screen Shot 2015-07-29 at 9.14.40 pmWe are proud to have shared a special report of insights from several UK bike shops with Australian bike retailers.

The insights have been well received.

Our report covered marketing, maintenance and community service aspects of a range of different bike retailers in Leeds and Manchester – sharing photos and information that could be put to practical use by bike retailers in Australia.

The report demonstrates a support for the bike retail channel that is unique to Tower Systems – the company behind excellent bike shop software.

We’re here to help.

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POS software competitors can give us a laugh

We have a competitor who has a history of copying not only innovation in our software but also marketing and even blog posts here. Not always directly competing on what we publish but picking up on topics we lead with and then writing an opposing view. This is all fine because strong competition is good for any business. But what is even better for a business is leadership.

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New free POS software training opportunities launched

Screen Shot 2015-07-23 at 3.11.18 pmTower Systems has launched free POS software training opportunities for small business retailers through to August 26.

This new series of fresh training focuses on business outcomes for retailers using the Tower software.

Covering the why, this training helps retailers move beyond traditional use of POS software and into greater value.

The training is available for free to any Tower Systems customer. It can be undertaken from anywhere with broadband access and a phone. We cover the cost of the call for audio access anywhere in the world.

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Buy X get Y free facility in POS software helps retailers compete

The fresh Buy X get Y free facility in the Tower Systems POS Software provides with enhanced loyalty options when considering how to encourage shoppers to spend more.

This facility is particularly useful for habit based purchases, where shoppers purchase an item or a category of items multiple times in a reasonable period of times.

Several retail channels will benefit from the enhanced facilities including pet shops, newsagents, garden centres and convenience stores.

Developed in close consultation with retailers in several retail channel niches, this facility is already in active use thanks to wonderfully supporting customers in our beta release program.

The loyalty options in the Tower Systems software continue to evolve to provide flexibility to retailers keen to offer relevant pitches to their shoppers.

We are grateful to the guidance of customers involved in this latest project.

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Sunday retail management advice: hampers can pitch products differently

IMG_8600Packaging a range of goods together in a hamper can change how people look at products in your business. Take the candy in the photo: these items sold singly sell at the counter as impulse purchases whereas packaged together they sell as a gift for a special occasion.

A hamper can be priced higher than the sum of the parts, making it more valuable for a business.

Using our smart POS software, retailers are able to create and deconstruct hampers such that inventory levels are accurate and total hamper sales are also tracked.

We have businesses in a range of niche retail channels using our hamper ; manufactured goods facilities including jewellers, bike retailers, pet shops, gift shops, homewares shops and garden centres. In addition to excellent software managing the creation and sale of hampers, we offer terrific training, support and other business engagement help – to help small business retailers get the most out of the opportunity.

Our retail management advice for today: look at what you sell and consider putting multiple items together as a hamper to change how people see products in your shop.

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Support for #smallbusiness #retail is vital for our POS software company

Screen Shot 2015-07-23 at 7.19.59 amAt Tower Systems we live our support for small business retailers every day from practical help we provide through our POS software to the business management assistance we provide through a host of free resources any small business retailer can access.

The new free small business retail marketing collateral we sent out last week has been a hit with businesses contacting us appreciative of these local targeted resources they can use to promote their businesses.

What does this have to do with POS software? Plenty we say as our POS software helps make retail businesses more efficient and smarter. The marketing resources help them spread their message wider than they otherwise might. The two work hand in hand.

We are grateful for the opportunity to serve small business retailers in a variety of ways.

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Smart POS software takes stock performance measurement and management to a higher level

We are thrilled with the feedback on a new report we are trialling in our POS software. Developed with a senior business consultant for a group of retailers in the high ticket price item space, this report provides an alternative view on inventory performance, a view we think many of our customers will find useful as they look to extract more value from their businesses.

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This latest report reflects further enhancement of the Tower Systems software along a path of continuous improvement and in response to customer requests.

Engaging our development team direct with customers is a most useful exercise for any software company.

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No, Aussie retailers, you are not required by the ATO to do an annual stock take

If your retail business turns over less than $2M a year you are not required to undertake a stock take. Click here for the ATO advice.

There are several ways to calculate trading stock. One way is to do a stock take. Our POS software can help any retailer undertake this. Another way is to track all goods inwards and all goods outwards (sold). Depending on your theft situation this leaves you with an accurate understanding of stock.

To check parts of your business, to see whether theft is an issue, you can easily do a spot stock take of part of this business. In a short time this can indicate whether a full stock take is necessary.

Offering a range of options in the stock take area, Tower Systems serves the needs of retailers with flexibility and compliance in terms of the tax office requirements.

We mention this today to provide clarity on what is required of retailers in terms of stock takes.

Of course, some from the lunatic fringe will say we are wrong. We are certain of our advice as we have spoken with the ATO directly as well as with a CPA. Our advice is sound. But we have a warning: this advice is appropriate if you use smart POS software properly. Our software is appropriate as it manages inventory on hand in a manner sought by the ATO.

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Why our newsagency software is the best

What makes the newsagency software from Tower Systems the best? Here is our answer:

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This is one of our own newsagencies. It is a valuable point of difference.

We have owned and operated newsagencies since February 1996. This has provided us with a live testing ground for innovation not only for newsagents but all retailers.

A software company walking in the shoes of its customers is better resourced to serve those customers than any other software company.

Today, more than 1,900 newsagents use our software. We think this is three times any other.

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Another POS software training video from Tower Systems

Screen Shot 2015-07-22 at 2.59.19 amWe have launched another training video for retailers using our POS software. This new video is not your usual training – no, it highlights a new feature of the software, something fresh for all users. It provides a high level introduction from one of the architects of the new facility. All customers have been provided free access to the video and plenty have viewed it already. We are thrilled for such terrific engagement.

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POS software to shine at Reed Melbourne Gift Fair

11705154_10155758806665142_7798774737494542679_nPOS software company Tower Systems will be showing off its latest gift shop software at the Reed Melbourne Gift Fair in two weeks.

Our involvement is already being promoted in the thick catalogue promoting the fair – sent to all gift shops, suppliers and other retailers in the gift space.

We are grateful for the opportunity to participate in this fair again this year. We anticipate learning plenty as well as making connections with many possible new customers as we show off what we do pitch the Tower AdvantageTM.

We are especially excited about some surprises we have to share at this marquee event.

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Tower Systems POS software website mobile friendly

IMG_8357The reaction to the latest mobile version of our POS software company website has been terrific.

Launched weeks ago, the new mobile website automatically loads when it detects website access via a mobile device.

being a technology company, how we represent ourselves publicly speaks to the relevance of our software and services to the businesses we serve.

The latest mobile website innovation is leading edge. It makes us proud.

All the functionality a POS software user could want is available from the website.

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Sunday small business retail management advice: are you open the right hours?

When was the last time you assessed sales by time and particularly at sales revenue at the start of the day and at the end of the day?

It could be that you are opening your small business retail shop too early or too late or that you are closing too early or too late.

What does your data show?

Use your POS software to assess sales at the fringe of the day for, say, the last six months. Look overall and then for each day of the week. Good software should allow you to do this level of reporting. Work out the slew revenue per hour, apply your overall gross profit percentage and then deduct the hourly cost of being open.

If, for example, your average revenue is $30 for an hour at the start of the day and you have staff working this time and they don’t have much else to do those days and you have, say, GP of 32%, your GP is $9.60. Once you pay wages for the hour you are losing money. If the customers are not regulars it could be that you are better off closing.

If, on the other hand, your sales are $100 or more in the first hour, it could be that opening earlier could win even more business.

Only you can make the assessment of what is right for your business.

Our advice today is look at your data and make sure you are open the right hours for the best possible financial outcome for your retail business.

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At the Harrogate Gift Fair in the UK

Mark Fletcher, the owner of Tower Systems, is in the UK for the Harrogate Home & Gift Fair 2015. This international fair attracts exhibitors and attendees from around the world.

We are participating by invitation by suppliers with whom we already partner on behalf of retailers see serve using our POS software.

One outcome from participation of the fair is expected to be more help through the Tower software for retailers selling products from suppliers at the fair.

Participating events like Harrogate provide valuable eye-opening opportunities.

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