Tower Blog

A blog about smart POS software for independent small businesses.

Those responsible for IT capex at Meyer are responsible for yesterday’s outage

All Myer department stores across Australia suffered major POS system tech failure  yesterday (Dec. 14), a vitally important day for Christmas trade.

Most consumer facing tech at Myer runs on XP from our understanding, an operating system that was at end of life years ago. With Windows 7 at end of life in four weeks, what happened to Myer is a reminder of the importance of having sound and current IT infrastructure.

The Myer IT infrastructure is old, out of date and technically unsafe.

Here at Tower Systems, we have been sharing advice with our 3,500 indie retail business owners about the soon to be end of life of Windows 7, providing options cost effective upgrade.

We provide a personal hardware and software upgrade service, tailored specifically to the needs of each customer.

We have also, in 2019, delivered comprehensive POS software updates, keeping our specialty POS software at the forefront of each marketplace in which we serve: Jewellers, garden centres, bike shops, produce stores, pet shops, toy shops, fishing and outdoors stores, rural supply businesses and newsagents.

What happened to Myer Saturday could have been avoided with better leadership, decisions focussed on managing IT and data as core business assets.

Take a moment and check your hardware and software. Make sure they are up to date. If you are running Windows XP or Windows 7, you must change to something more up to date. If your POS software has not been updated this year, look around at something more modern and fit for the needs of today.

Companies like ours are here to help indie retailers deal with the challenges of operating system and hardware upgrades. We do this is a structured and cash flow friendly way.  With all our customers being small business retailers, we are thoughtful about needs unique to them and their operations.

Our Retailer Roam portable POS software and our Retailer cloud based and desktop POS software provide indie specialty retailers tools through which to better serve and compete locally. As active retailers ourselves (3 shops), we willingly share broader retail insights we see in our travels.

The Myer story from yesterday is timely. It need not be scary if you are prepared.

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We’re loving the reaction to our new POS software website

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Appreciating those who are shopping local

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Thank you for shopping local for POS software for your specialty retail shop

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The benefits of our gift shop POS software for indie small business gift shops

The top benefits from using the Tower Systems Gift shop POS software.

  1. Get one-time-only shoppers spending more thanks to an easy to pitch loyalty system embedded in the software.
  2. Leverage you. If you believe your knowledge is a differentiator, offer it through structured opportunities in the software.
  3. Encourage customer happiness by serving product care info. on receipts.
  4. Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods are in and ready.
  5. Easily sell online with a direct to Shopify / Magento or WooCommerce link from your POS software – including image flow.
  6. Go cashless if that is your goal – we make it easy and affordable.
  7. Save time with electronic invoices from suppliers.
  8. Use tags to get a fresh perspective, side-view, on stock performance.
  9. Bundle items together to make price comparisons harder and thereby increase sales.
  10. Business differentiating loyalty. Stand out from the crowd. Have customers coming back to youfor this.
  11. Trade and club pricing profiles. Set pricing rules based on customer type.
  12. Make money from pre-orders – Easily pre-sell a delivery so that when the stock arrives you can manage distribution and billing efficiently.
  13. Differentiate with informative receipts. These can include product care, use and safety information based on what customers buy.
  14. Track who sold what.
  15. Say goodbye to LayBy – with integrated buy now pay later options.
  16. Market to customers based on past purchases.
  17. Save time by importing electronic invoices.
  18. Sell more with a direct connect to buy now pay later services.
  19. Cut mistakes with integrated EFTPOS.
  20. Cut accounting and bookkeeping fees with integration to Xero and others.

Beyond the software, here are features of a relationship with Tower Systems…

  1. We are local. Local matters in local communities. Tower Systems is Australian owned, developed and supported. Call us and a human answers the phone.
  2. Our training is personal, in your business. We think people learn better from face to face training.
  3. Unlimited free training. Long after you install the software, ask for free top-up training and all we will organise it.
  4. New customer care.  All new customers have a separate specialist team with which they connect, to ease settling-in.
  5. Customers guide our software enhancement. We offer a transparent, democratic, process for guiding software update content.
  6. Adult shop business specific. This software is developed for your type of business.
  7. In the cloud or in-store. You choose where the software runs.
  8. Rent or buy. You choose how to acquire and fund the software.
  9. We help with business performance analysis and theft checks, services where we take a deep dive into your data and provide confidential insights.
  10. Every customer has the direct contact details for our leadership team for easy and safe escalation of any query.
  11. No pressure. You buy when you are ready.
  12. Retail group engagement.  Groups and members of groups have opportunities for group level customisation website sales and more.
  13. It’s personal. Retail is personal. This is why we prefer to train you in your shop. Yes, we said this above. We say it again as it is a differentiator.

Tower Systems is not an average POS software company. We are a small business, indie business, focussed POS software company developing software in Australia and New Zealand for Australian and New Zealand based specialty retailers.

Thank you for considering us.

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An update open Amazon Go

Here is a brief video update from us on Amazon Go, which we shared with our customers first last week.

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Major small business POS software update to round out 2019

We are grateful to our Tower Systems community of small business retailers who agree to beta test our new small business retail POS software releases. They are the front line of new software releases from us was they get to use and test this software ahead of commercial release.

Our beta testing program is comprehensive in scope and diverse in terms of the types of retail businesses that participate.

Beta testing commences only after two rounds of testing in-house and after sign-off from multiple stakeholders in our business.

Yes, we take software testing seriously.

This latest POS software update from us is big. It delivers enhancements to existing facilities as well as new facilities. It is a terrific advancement for our customers today and for businesses that will become our customers soon. We are not going to detail the contents of the update here – we will leave that for private customer communication.

After the beta testing process and once we are all happy with the software we will release it commercially for our customers to download and update when they want. we do not force software updates on customers as we know they refer to have control over when business processes change.

Every customer involved in the beta testing process has a say in next steps for the software release. This is what good beta testing is about – it is inclusive and engaging. We are sincerely appreciative of the engagement of our active beta testing community.

Our POS software is made for a range of retail channels. This update serves each of these channels with tuned changes to serve their needs. We work with retailers and their suppliers to help them bond through better software designed for their specific needs.

Jewellers, garden centres, bike shops, gift shops, toy shops, pet shops, produce businesses, farm supply businesses, fishing businesses, newsagents and more can rely on our commitment to each of the channels individually and collectively through serving common needs.

This next update is available to our Tower Advantage customers at no cost. It is part of the comprehensive service we provide our small business retailer community.

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We love this video created by a small local hardware shop in Wales, it’s inspiring!

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A free shop local this Christmas pitch from our POS software co.

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You don’t need super powers to run your shop with our POS software

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Cloud based POS software for small business retailers

Aussie POS software co Tower systems offers cloud based POS software made for specialty retailers.

We make what we sell. This is locally made, sold and supported POS software for niche retailers, retailers in selected retail channels. Our cloud based POS software solutions are made specifically for jewellers, garden centres, bike shops, adult shops, homewares stores, newsagencies, gift shops, toy shops, produce businesses, toy shops, farm supply businesses and more.

In each niche retail channel we have dived in to work with suppliers and retailers to ensure that we deliver solutions that are fit for purpose in each channel, for retailers and for suppliers. This is whaat makes us a vertical market POS software colour deep specialisation in a retail channel.

Being cloud based, we offer our  customers an insulation from some challenges of technology. Our POS software is securely hosted off site and independent of our own business and fully backed up to be safe and secure, with the ability to operate as and when needed by our retailer customers.

To be sure, though, our retail business customers can access our software through desktop local installation access if they wish. The choice is theirs. Cloud based is ideal for many but there are some who prefer their own approach, being self sufficient.

Our cloud based POS software is accessed through a 30-day rental program. Included in the low rental price for each is:

  1. Australian developed and supported specialty POS software.
  2. Software updates as we release them.
  3. Unlimited licences for your retail location. If you need an extra computer, there is no extra software cost.
  4. Shopify / Magento / Woo link. Easily sell online from your POS software.
  5. Xero link. Easing bookkeeping costs and streamlining accounting.
  6. Our OzBiz link – connect to MYOB and Quicken through OzBiz.
  7. Tyro link – safe, fast and easy EFTPOS link for streamlined sales.
  8. PC Eftpos link – easy EFTPOS processing for the major banks.
  9. Easy buy now pay laterthanks to Zip Pay and Humm – that Boomers, Gen Y, Gen X and others are using more and more.
  10. Support – help desk access, unlimited training, updates and more.
  11. User documentation. Access to our searchable knowledge base.

Rental is charged per 30 days, in advance. Access can be cancelled at any time. You can also choose to purchase the software outright.

We have a structured and personalised on-boarding process, done in your business for a modest up front fee. This includes:

  1. A pre-installation training and information pack to help you be ready in your business and with hardware.
  2. Pre-installation planning. A structured phone meeting to plan the installation and to go over the training, ensuring we cover what matters to you and your team.
  3. On-site installation and training. On-site installation of and training in the Tower software anywhere in Australia for up to two days incl. travel.
  4. Data conversion. Conversion of all data possible (within reasonable time constraints). This is a two-step process:
    1. Pre-conversion. With your permission we extract data to be checked for layout and consistency.
    2. The conversion itself. This is done as part of software installation.
  5. Personal priority support. New user priority support through a specialist area of the new customer help desk.
  6. Personal post-installation follow-up. A separate structured call to check knowledge and use processes.
  7. All travel costs to and from the installation.
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Welcome to our POS software company, Tower Systems

Tower Systems is an Australian POS software company that develops, sells and supports software for selected specialty marketplaces including pet, garden, toy, gift, homewares, jeweller, bike, news and produce businesses.

We only serve independent retail businesses. We are comfortable in the small business retail space and are grateful to serve more than 3,000 of these businesses with speciality software made for retailers in their niche.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good POS software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  • We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  • We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  • Our help desk provides context for advice. Rather than the turn it off and turn it onadvice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  • Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  • Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know POS software technology scares people. We don’t want it to scare our customers.
  • We are accessible. You get to talk with real people all the time, including our leadership team.

Smart POS software is key to any retail business but especially so in the small retail business space where competitive pressure is acute and challenging. We seek to help these indie retailers more successful engage competitively without the big business cost often attributed to competition.

Our decades-long track record is establishing, ensuring indie small business retailers can trust our focus, support and products.

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POS software receipts offer a proven marketing opportunity for small business retailers

For years now we have preached to the value off receipts as a valuable marketing tool for small business retailers. Today, in 2019, we see value continuing to be unlocked by retailers as these simple, low-cost, docs are handed out and turned into incremental business.

We back our awesome, flexible, beautiful and value promoting receipts with business training so that execution in any type of small retail business, through our POS software, is leveraged to fulfilment.

For many years we have offered the ability for retailers to produce advertisements, coupons and other collateral in customer sales receipts. Our Point of Sale software serves the coupons and advertisements according to criteria established and maintained by the retail business.

We recently saw an excellent example of the value of using receipts to drive sales in a retail business. This client, a gift shop, included a special offer of a percentage off the purchase of a particular but slow moving category if purchased within a few hours of the just processed sale.

The coupons were included on sales of only certain products. The retailer was keen to see if they could affect the behaviour of customers and break with usual buying traditions.

During one day, just over one hundred coupons offering the 25% off  were served to customers, as part of their sale receipt.

By the end of the day, 35 coupons had been redeemed. Product sales for the day for they target category were just over double the usual number. Some customers purchased three or more.

For no cost at all, the engaged retailer was able to leverage existing traffic to increase  sales of the target product category by more than 50% for a 25% discount off retail. Their margin on each item sold was still close to 50% thanks to proper preparation of the promotion..

This is just one example of many samples we hear about where retailers have used marketing tools in our Point of Sale software drive sales efficiency from existing customers.

Tower Systems helps its retail partners by developing coupons for printing on receipts and through through training for proper and successful in-store execution of the opportunities provided by the receipts.

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Fixed price web design for small business retailers in Australia

In addition to developing and supporting industry-specific POS software, Tower Systems has a separate team of web developers who create awesome websites for indie retailers, helping them find new customers online.

We do not outsource web development to overseas. Our developers are local, ensuring that our websites reflect local nuance and need. This also facilitates easy access to local support and help as needs evolve.

Our websites are all POS software connected, if you wish, delivering access to instore and online sales to maximise return on inventory. This matters as small business retailers chase revenue opportunities outside of their four walls in a rapidly engaging online marketplace.

Through our POS software integrated web development work we are able to help retailers not only with websites but with how to leverage these to be placed in front of people looking for what is on offer. From design to keywords to marketing, we can serve indie retail business needs in websites to help them leverage the success they want, and all to a budget suitable to their situation.

Being based in Australia matters to small business retailers looking for a website. There are too many stories of being burned by going cheap with offshore developers who cut corners, cut and paste and deliver sites that are not commercially suited to the needs of the client. Unfortunately, there are new horror stories almost weekly.

Tower systems has a structured on boarding process to ensure were fully understand the needs of a business before we agree to develop a POS software connected website for them. This process reveals needs to us and to our clients. This helps ensure that what we deliver is useful for our clients and a source of pride for  us and our tech experts.

If you  are looking for a new website for you independent retail business, talk with us here at Tower Systems as see whether our portfolio of successfully deployed websites interests you. We offer obligation free consultation so you can assess if we are a good fit for you.

The next-step future of retail is online and we are here to help small business retailers make the most of that opportunity. We believe in small business and only work with small businesses.

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Tower Systems helps retailers and wholesalers work more closely together

Thanks to smart hooks in our small business POS software, we are able to help indie retailers and their wholesale suppliers work more closely and efficiently together.

The hooks include easy and accurately two-way flow of data, thereby enabling more timely and accurate supply of inventory to retailers and through this a strengthening of the supplier relationships.

Delivering this through a seamless, data-driven, relationship is key to both the retailer and wholesaler businesses. This is where good POS software shines, helping both sides of the commercial relationship to benefit. It sits at the heart of a good commercial relationship and feeds mutual respect.

Our POS software is a beautiful glue for retailers and wholesalers who appreciate working together.

The connections we offer have been built into our POS software to worldwide data sharing EDI standards. This ensures that they will serve the needs of larger businesses with more rigid IT infrastructure. This is important where small business retailers need to connect with IT systems in large business suppliers. The Tower systems approach means that small business retailers are not disadvantaged.

Through or work in this area of seamless two-way data flow, we are able to help smaller wholesalers walk the path of better IT connection with small business retailers. There are many case studies we can share showing the success of this work. regardless of internal systems in use in wholesale businesses, we are usually able to help them take the steps necessary to achieve a beneficial connection.

Our work in the area of EDI for retailers in channels such as fishing and tackle stores, produce businesses, bike shops, garden centres, jewellers and newsagencies is well established and consistent.

Tower Systems is committed to helping independent small business retailers to compete effectively and successfully in a rapidly changing retail landscape in-store and online. We do this by providing best practice software backed by friendly, human and local support, helping retailers to compete and to enjoy their businesses.

EDI is key in retail today for retailers and wholesalers who want an efficient apply chain. Tower Systems is ready to help both sides of the EDI relationship.

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Loving our new website design

We are grateful for the wonderful and encouraging feedback for our new website design. Thank you.

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The top 20 Christmas marketing ideas for small business retailers

For years we have offered Christmas marketing tips here ands elsewhere to indie small business retailers. This year, we offer a revised list, the best of the best based on our experience in retail,. ideas that workehvery time and in just about every situation.

Tower Systems works with more than 3,500+ small business retailers using its POS software in speciality retail niches including jewellers, garden centres, bike shops, toy shops, gift shops, newsagents, pet shops, adult shops and more. We offer these ideas as our Christmas gift to you.

  1. Make it easy. People often talk about how hard Christmas is. Be the local business that makes it easy. The ways to do this are with easy Lay-By, free wrapping, better shop floor help, guide buying advice or tips on perfect gifts no one else will think of. Consider making Christmas easy as being a key part of your messaging.
  2. Be thrilled people are in your shop. Your personal smile or greeting is something they may not see in a big business where employees are less invested in each shopper and where the owner is usually thousands of kilometers away.
  3. Make the giving easy. If people purchase items from you to send somewhere else. Offer a one-stop shop. Save them the trip to the post office.
  4. Make the shop less about Christmas. Consider pulling back on the Christmas visual noise. Go for something simple, muted, respecting the season but making a calm statement. Consider declaring the shop a Christmas carol free zone – not because you hate carols but because you want to help customers take a break.
  5. Help people rest and recharge. Create a Christmas shopping rest and recovery zone. Offer free tea, coffee, water and something to eat. Encourage people to take a break in your shop – without any obligation for them to spend money with you.
  6. Let your customers help each other. Setup a whiteboard or sheets of butcher’s paper, yes keep it simple. Get customers to write gift suggestions under different age/gender groups. For example: Girls 18 – 25, Boys 55+. Encourage your customers to help each other through their suggestions.
  7. Make price comparison difficult. If you sell items people are likely to price compare with other businesses, package them so price comparison is not easy. Put items into a hamper as a perfect Boy 8 to 12 bundle for example. Or offer the item with pre packages services if appropriate for an item.
  8. Facilitate sharing stories. Find space in your shop for customers to share their Christmas stories. It could be a story wall inside or in front of the shop. This initiative encourages storytelling by locals and better connects the business with the community.
  9. Become a gallery. Work with a school, kindergarten, community group or retirement village to bring in local art for people to come and see through Christmas. A small space commitment can drive traffic from family and friends of those with art on show.
  10. Send cards. Send Christmas cards early in the season to suppliers, key customers and local community groups. This connects you with Christmas. Invite all team members to sign each card.
  11. Host a Christmas party. For shops nearby. You are all in the season together – let your hear down before things get crazy.
  12. Ensure you have gifts targeted at occasions. For example: Kris Kringle, by price point and by recipient. Make it easy for people to know what they could give.
  13. Be local. Ensure you have a selection of locally sourced products available for purchase. Make it clear in-store that these products are sourced locally.
  14. Tell stories. On your Facebook page, talk about what is important to you at Christmas. Personalise the season and deepen the connection with those who could shop with you.
  15. Share Christmas recipes. Each week for, say, four weeks, give customers a family Christmas recipe. This personalises Christmas in your business, creates a talking point and makes shopping with you different to your bigger competitors.
  16. Sell training. Leverage the specialist knowledge you have in your business by selling as gifts places at classes you run sharing your expertise.
  17. Hold back. Don’t go out with everything you have for Christmas all at once. Plan the season to show off what you have as the season unfolds. This allows you multiple launches.
  18. Share a taste. Regardless if your type of business, bake a family recipe of Christmas cake, Christmas pudding or Christmas biscuits and offer tastings to shoppers on select days. This personalises the experience in your shop.
  19. Offer hampers. Package several items together and offer them as a hamper. Time-poor shoppers could appreciate you doing this work for them. We have seen this work in many different retail situations.
  20. Buy X get Y. Encourage people to spend more with a volume based deal. Pitched right, this could get customers purchasing items for several family members in order to get the price offer you have. Use your technology to manage this.

Christmas is the perfect time to plan for next year. It is the time to do everything possible to leverage bonus Christmas traffic to benefit your business through next year.

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Pet shop software helps pet products retailers serve pet lovers

Pet lovers are passionate about their pets, with justification for these cuties are the heart and soul of many homes. Pet retailers offer care and fun products to enhance the lives of pets and bring joy to the lives of pet lovers.

The Tower Systems pet shop POS software helps pet lovers provide a better experience to shoppers be they pet lovers themselves or those who buy for pet lovers.

This is specialty POS software made for this niche retail need. We help local pet shops swerve their local community and compete with national chains.

Quite different to generic POS software, the Tower Systems pet shop POS software is made for this job, made to serve the needs of these niche and valued  local retailers. Plus, the software continues to evolve to serve the evolving needs of the retailers and the businesses that supply them.

In a practical sense, the Tower Systems pet shop POS software offers access to many benefits including…

  1. Trade and club pricing profiles. Set pricing rules based on customer type.
  2. Make money from pre-orders – Easily pre-sell a delivery so that when the stock arrives you can manage distribution and billing efficiently.
  3. Differentiate with informative receipts. These can include product care, use and safety information based on what customers buy.
  4. Differentiate with product bundles. Selling items bundled together makes price comparison hard.
  5. Save time with electronic invoices from suppliers. This is a massive time saver.
  6. Offer personal customer service by tracking worming and other dates by pet.
  7. Use tags to get a fresh perspective, side-view, on stock performance.
  8. Leverage you. If you believe your knowledge is a differentiator, offer it through structured opportunities in the software.
  9. Offer differentiating personal pet care by tracking microchip numbers.
  10. Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods are in and ready.
  11. Business differentiating loyalty. Stand out from the crowd. Have customers coming back to youfor this.
  12. Maximise the basket with easy to use one-time shopper loyalty tools.
  13. Track who sold what and when and how.
  14. Say goodbye to LayBy (if you want) – with buy now pay later options.
  15. Market to customers based on past purchases.
  16. Save time by importing electronic invoices.
  17. Sell more with a direct connect to buy now pay later services.
  18. Cut mistakes with integrated EFTPOS.
  19. Cut accounting and bookkeeping fees with integration to Xero and others.
  20. Easily sell online with a direct to Shopify / Magento or WooCommerce link from your POS software.
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Produce and farm supply business POS software helps serve farmer and local community needs

In times of drought especially, local produce and farm supply businesses play a vital rollin community service, helping to keep farms viable and operating in tough conditions.

The produce and farm supply POS software from Tower Systems helps rural supply / farm supply / produce businesses with efficient service and support of local farms and community group. Through inventory management, efficient shipping, produce use notes and more, this software helps businesses serve local needs for local conditions.

Developed in Australia with local farm supply and produce businesses, this software is regularly updated with enhancements helping drive efficiency. For example, the most recent update delivers produce business specific accounting solutions to serve the unique and demanding needs of these businesses to better and more accurately account for shipping and related business costs.

Embedded in the produce business POS software from Tower Systems are many benefits, including…

  1. Sell accurately by measure – by whole numbers orfractions.
  2. Sell by weight.
  3. Special orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods are in and ready.
  4. Time saving invoicing and account management – manage accounts in a way tailored to yourbusiness. You can easily account for freight, produce picking slips, manage accounts, feed data to Xero and MYOB and do more.
  5. Be accurate with all-weather product labels.
  6. Business differentiating loyalty. Stand out from the crowd. Have customers coming back to youfor this.
  7. Trade pricing profiles. You can set pricing rules based on types of customers.
  8. Pre-orders – We make it easy for you to pre-sell a delivery so that when the stock arrives you can manage distribution and billing efficiently.
  9. Bagging up feed – Easily manage bagging up a bulk feed delivery into smaller, saleable lots, while keeping accurate stock on hand data.
  10. Making your own feed mix. We help you track managing bulk quantity ingredients and mixing these into saleable packs of your own brand of seed mix. What an awesome point of difference for your business!
  11. Differentiate with informative receipts. These can include care, use and safety information based on what customers buy.
  12. Differentiate with bundles. Selling items bundled together makes price comparison hard.
  13. Market to customers based on past purchases.
  14. Save time by importing electronic invoices.
  15. Sell more with a direct connect to buy now pay later services.
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Portable POS software for retailers on the move

Retailer Roam from Tower Systems is easy to access portable POS software for retailers who want to sell anywhere, any time.

Developed in Australia by POS software company Tower Systems for small business retailers in several specialty retail channels, retailer Roam is next gen POS software, smart POS software for retailers who are mobile.

Sell from markets, a truck, pop-up situations, stalls, and more, Retailer Roam brings on the road POS software facilities that work beautifully with and without internet access.

Already, Retailer Roam is winning love from indie retailers as they embrace the opportun8ties it unlocks for various retail businesses.

Retailer Roam is a tablet app-based POS extension to the Tower Systems Retailer POS software.  The app runs on Apple iPad and Android based tablets.  It can run connected over WiFi or any other network. It can also run disconnected, synching when connected again

Retailer Roam is designed to help retailers better manage buy times without the need to install considerable hardware as well as to transact business away from the counter, from an outpost or from a vehicle some distance from the shop.

As the name suggests Retailer Roam enables the business to roam to transact sales.

You can sell for cash or credit card, to an account or through a LayBy. Selling is through a screen designed specifically for Retailer Roam and the types of devices on which it would be run.

Retailer Roam Can Do:

  • Cash/EFTPOS Sales
  • Invoice Sales
  • Create a LayBy
  • Sell stock with Serial Numbers
  • Loyalty Point Redemption & Acrrual
  • Customised POS Screens
  • Variants
  • Refunds
  • Basic End of Shift
  • Stocktaking
  • Re-ordering
  • Integrated EFTPOS

Retailer Roam is a new product, as such, it will continue to evolve over time with features being added. You can submit software idea’s for Roam through our software idea’s page. Just this week a sweet update has been released providing retailers with more tools and benefits.

Retailer Roam gives retailers opportunities and advantages, it helps take them and their business outside the shop and beyond the web, to where customers are, for easy business transaction.

Retailer Roam is a wonderful addition from Tower Systems.

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Australians need politicians who nurture consumer confidence

An important role for politicians is to nurture confidence in the community as it is confidence that encourages economic engagement, such as spending in local retail shops.

We know from consumer surveys in Australia in 2019 that consumer confidence is challenged. While a survey this month shows an uptick, confidence remains low, and this plays out at registers in shops large and small.

It is unfortunate that politicians of all sides too often prefer to attack rather than lead, they prefer to score points against competitors rather than encouragethe broader community to feel more confident. It is the politicians at the edge who appear to pull the most focus in the media and therefore do the most damage to consumer confidence.

There is plenty to be optimistic about, plenty from which we can build confidence in the community. This ought be the focus of all politicians. It ought be the focus of news outlets, too. They should stop doing the bidding of politicians, running their fringe issue stories, running stories for which there is non evidence of support.

Australian businesses, Australian retailers, small business retailers especially need local shoppers to be more confident. Confidence is key to getting people shopping.

While personal confidence is nurtured by personal success and achievement, community wide confidence can be nurtured through good leadership, the type of leadership politicians ought be delivering. The right words in the right locations could make a significant difference to the performance of retail businesses this Christmas.

No, we are not suggesting politicians say go out and spend up this Christmas or go and shop local. Those statements, which I have heard recently, are not confidence building. In my view, such statements are lazy. They fall flat.

I’d rather politicians talk about the awesome local gift they found, shine a light on a local shipping precinct in theirs electorate, talk up locally made food or celebrate with gratefulness every business related good news story in their electorate.

Politicians need to talk optimistically about the economy, shopping local, the country and the future. They can do this without being political, without supporting fringe issues. and without being clumsy in their pitch.

Community confidence builds over time, layer by layer, story by story. Politicians, for part of their lives, are storytellers. We need them to be good storytellers and tellers of confidence encouraging stories.

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Our POS software TV commercial supporting small business retailers

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We appreciate local shoppers this weekend…

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5 ways to use POS software to reduce labour costs in small business retail

Here are 5 valuable and easy to implement ways retailers are today using our Point of Sale software(POS software) to reduce labour costs in their local  businesses:

  1. Sales counter workflow. In our POS software it is smart, efficient, streamlined and labour cost saving. Best practice too. A competitively run counter can drive business success.
  2. Match revenue and roster. Focussing on rostering to revenue and revenue opportunity is a challenge for small business retailers. Tools in the POS software from Tower Systems help indie retailers do this with ease and consistency. These are tools retailers love as they can drive revenue reduction and / or labour cost reduction.
  3. Smart stock control including reordering. By eliminating manual processes around placing orders for replenishment stock, retailers are able to, in one place and at one time, accurately create orders based on business performance data.  By ordering based on business activity (sales) the business do working based on success rather than gut feel. A business switching to ordering from within their Point of sale system can expect to free up cash by reducing non-performing stock. This process is further improved through digitally engaged supplier relationships.
  4. Customer management including accounts and loyalty. Through computer-based customer accounts and loyalty management, the retail business is able to transact with customers accurately, in a timely manner and in a way which puts customers first.  Generating monthly customer statements, for example, could take a few minutes whereas manual processes could take many hours and face challenges with accuracy.
  5. Fact assisted decision making.  Too many retail businesses spend too much time spinning their wheels pursuing decisions because they are not using business facts to feed these decisions.  All to often we see poor business decisions made based on emotion and or ignorance rather than historical business data.  Replace the error prone and fact-less approach with a fact-based approach and a business will soon find that decisions are more right than wrong.  Retail businesses can bank on the results.

These are just three of the ways in which our Point of Sale software is helping more than 3,000 small business retailers across Australia to improve the management of their businesses, streamline processes and drive more efficient allocation of labour resources.

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Awesome Aussie POS software for garden centres

The Tower Systems software for Australian nurseries and garden centres is helping businesses grow.

Our Garden Centre Point of Sale software has been developed in consultation with nursery owners, managers, employees and suppliers. We are grateful for their guidance, help and encouragement as we have grown the software to its marketplace position today.

Offering time saving and business building facilities in key business areas, this software is already being enjoyed by nurseries.

The areas covered by the software include:

  1. Point of Sale counter sales management
  2. Easy buy now pay later integration.
  3. Powerful freight accounting tools
  4. Sell by weight
  5. Product security details
  6. Options for selling anywhere, any time, including for the truck
  7. Product care details on receipts
  8. Customer accounts and LayBy
  9. Awesome customer loyalty options
  10. Gift vouchers – your own vouchers easily managed
  11. Electronic invoices
  12. Specialist nursery barcode labels including weatherproof labels
  13. A broad range of business performance reports
  14. Theft reduction and management
  15. Customer marketing facilities
  16. Fastintegrated EFTPOS

The Tower Systems nursery software includes a range of facilities and services developed specifically for nurseries including a new industrial strength and fast barcode printer.

Tower Systems has been in business since 1981. The company currently serves thousands of small and independent retailers in Australia and New Zealand.

Easy access Help Desk.  Nurseries using the Tower Systems software have access to customer service 24 hours a day 7 days a week.

User Training.  The training facilities in the software and provided by Tower mean that all team members can be properly trained in the use of the software … ensuring that the business access the time saving and profitable benefits delivered through the use of the software.

Software updates.  The Tower nursery software is updated regularly with enhancements suggested by users – nurturing your investment.

The best way to assess the Tower software is to see it in your business in an obligation free demonstration.  Compare the software and the company to others and see if it serves your business needs.

Tower Systems is proud to serve independently owned small retail businesses with our awesome POS software.  The company believes in small business and the vitally important role it plays in the Australian economy.

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