Practical POS software help for small business retailers

Show don’t tell. This is the best way to sell in retail. Retailers who have staff on hand to show customers how to use a product can expect better sales results from showing rather than telling.

This is why retailers in homewares stores set tables for seasons and dinners. It is why toy shows have toys out for kids to play with. It is why garden centre create beautiful gardens for people to aspire too.

Here at Tower Systems we believe in show don’t tell too.

We host weekly online training workshops that are live, interactive and engaging.

Our topics are small business compatible. We focus on business outcomes that small business retailers will love based on the feedback they have given us.

In the coming weeks we are running a series of workshops that will deliver excellent outcomes to retailers by offering practical help and support in ways they can use the software to differentiate their businesses.

This is where we are genuinely different.

  1. We are consistent in running these free workshops.
  2. In the workshops we show how to do something rather than telling about it.
  3. We take questions.
  4. We let our customers guide the training.
  5. Plus we provide after training follow-up and feedback opportunities.

We are grateful to customer support that encourages our business building training for without their support we would have o attendees and that would see us stop running the sessions.

That we continue to deliver these opportunities years after we announced them is all down to our wonderful customers.

Life is good.


Small business retail management advice: custom stock takes eliminate the annual stock take

The annual stock take is not necessary in small business retail. Thanks to smart custom stock take facilities and tight inventory management made easy, POS software company Tower Systems makes it easy for small business retailers to change their approach to stock take forever.

  1. Save time by eliminating the annual stock take.
  2. Save money by eliminating the annual stock take.
  3. Improve inventory accurate by eliminating the annual stock take.
  4. Cut shopper theft by eliminating the annual stock take.
  5. Cut employee theft by eliminating the annual stock take.

Tower Systems has been actively engaged with retailers, accountants and the tax office on this project and the result is a beautiful approach to stock take in small business retail the improves the shopper experience. It also provides valuable small time frame tasks for employees to do on the shop floor that help the business improve and employees know more.

Thanks to use of proprietary tags and other smart tools, the custom stock take facilities in the Tower Systems software are revolutionary, in a good way and in a time saving way.

Our advice for small business retailers today is to eliminate the annual stock take. replace it with the more efficient and business friendly approach.

The Tower Systems software continues to offer full stock take facilities as well as other stock take options. However, the custom stock take facility is the most valuable in terms of category management, supplier management and time management in any retail business.

Retailers can choose how and when to stock take. The tags facility in the Tower Systems software takes the custom stock take options to a new height. Tags are a genuine differentiator.


Where is your POS software company today?

It is almost 9am today, Saturday October 22, 2016, and our help desk based out of our head office has been busy answering questions for customers and providing training. Our leadership team, too, has taken calls already.

The majority of calls on the weekend are not about problems with the POS software. Some relate to retail supplier files, others relate to other software and some calls are for business advice.

As we are accessible we take the calls and help as much as possible.

A core tenet of good customer service is being accessible to your customers when they need you. We are proud to be available on days like today.

Where is our POS software company today?


Beautiful POS connected appointment software for small businesses

Australian POS software company Tower Systems has launched a cloud-based appointment facility.

Available as stand-alone as well as integrated with the Tower POS software, the new appointment facility enables people to make an appointment with a business from anywhere and at any time.

developed in close consultation with pet groomers, bike repairs experts, jewellers and others who make appointments as part of their everyday business services, this new facility has been built from the ground up to serve a vital need in small businesses.

Careful testing and consultation has been the key to creating a solution for the businesses and their customers that is accessible from anywhere and at any time. This is user-centred software at its best and Tower Systems is grateful to its customers for helping to make it a reality.

Located at this new facility offers a full suite of appointment facilities including:

  1. Easy appointment making as well as changes – from any device, anywhere.
  2. Text message and/or email notification. This is a must for seamless and easy customer engagement.
  3. Send reminders of appointments. The business can choose how this is done based on their needs and the needs of their customers.
  4. Schedule staff, rooms and equipment based on the type of appointment being made and staff and resource availability. This is key to efficient resource management in the business.
  5. Australian developed and supported. True blue.
  6. Data located on a secure server in a purpose built data warehouse facility.
  7. Low monthly access cost. Paid 30 days in advance. Easily cancellable.
  8. Tower Systems POS software integrated to make processing payments easy.
  9. Business management back end to see the schedule of appointments by staff member and overall and to efficiently manage resources.

Developed initially for pet groomers, this new appointment facility has been designed to serve a variety of needs including managing appointments for product repairs, professional services and other businesses.

Each business has its own public-facing landing page that can be found through search engines. There is also a website plug-in to enable appointments to be seamlessly made form your website.

Priced at $1 a day, the Tower Systems appointment facility is low cost.


Beautiful cloud-based appointments and Pet Shop Software on show at Pet Expo

We are having a terrific time at the Pet Expo in Melbourne this week where our Pet Shop software is on who at the entrance / exit to the show. The professionalism of our stand reflects the Tower difference. As well as a beautiful design aesthetic, the stand reflects the broad functionality of our software, clear communication, good organisation and easy access.


In addition to our software we are showing off our new cloud based appointment facility that brings a beautiful appointment solution to groomers and other service providers in the pet space. This facility works on any device, anywhere.


While the trade show has half a day to go, the response already has been terrific. We are grateful for the support we have received so far.

Trade shows like this provide an excellent opportunity for easy comparison with competitors. We love such comparisons as too often competitors don’t want this to be easy.

Here is a video of our stand:


Helping small business retailers find optimism

Small business retail is tough at the best of times. On our POS software help desk we get to talk with many retailers in a range of situations. It is calls when a business is in tough times that can be challenging.

Through our work with many different retailers we have developed an approach to help retailers in tough times confront these challenges.

Here are our thoughts on this, ways we help small business retailers find optimism amid a fog of challenge.

Every day can be tough in small business. You can feel like the big competitors are winning and that you can’t climb the mountain to compete. You may not know where to start. 

There are green shoots of good news and opportunities in every small and independent retail business. The key is to find these and to leverage them for more success.

A green shoot is a product or a category of products or a supplier performing above average in the business. Often, these successes have gone unnoticed.

We were working with a retailer recently who said business was down by 20% and they did not know what to do. It turned out that the best performing product category in their business was ‘failing’ for six months because they had not replenished stock.

They invested, instead, on new lines that had not gone as well as the successful product.

They, in part, created their own downward spiral and had not looked at their business data to understand that contributed to the problems they were confronting.

Once they realised the situation, they re-stocked the successful range of products and numbers started to improve. More important, their confidence level grew and with this their business decisions improved.

There are opportunities for optimism in every business.

Finding optimism is like mining, you have to look for it, sometimes for a long time. It is there, though, in every retail business.

As soon as you hear yourself talking your business down, STOP. Look at your data, look for the good news. That is what you need to think and talk about.

By looking at your data, we mean looking at year on year, quarter on quarter or month on month comparison data for departments, categories, suppliers or even individual products. Look for growth and once you see growth, think about what you can do with and around the products achieving growth so that you can achieve other growth.

Any product achieving year on year increases in unit sales is a product to be appreciated, nurtured and used to help grow other products that can sell to the same customer.

This is how you grow optimism. Find those small green shoots, leverage them with some small steps and, over time, build more success for your business.

While overall revenue, traffic count and profitability may be down, growth even at the smallest data point, such as for one or two products, could be enough to get you looking at your business differently.

Finding optimism is important as it is through this view that you are more likely to make better business decisions.


Small business retailers loving the POS software e-commerce workshops

IMG_0131We are grateful for the opportunity to meet with many small business retailers around Australia over the last two weeks for our POS software e-commerce workshops.

The support for the sessions has been terrific as has been the discussion.

We demonstrated how our POS software links seamlessly to Shopify and Magento as well as other platforms. We also showed live how to create a Shopify site – empowering small business retailers to have more control over their online presence.

Providing a stable in-store platform from which to populate a website, the Tower Systems software can play a key role in helping small retailers get online in a cost effective way. This enhances the value and relevance of their POS software investment.

By doing all of this in-house from Tower we are not bouncing our customers to an external business that may not understand our customers as such as we do.

The free workshops are part of our commitment to delivering continuous learning opportunities to our small business retail partners.

The photo was taken toward the end of our Sydney session last week.


Tower Systems POS software for more Complete Angler stores

Tower Systems is thrilled to welcome more Complete Angler fishing and outdoors stores to those already using our POS software for fishing retailers.

Offering a seamless Xero integrated POS solution refined for the needs of growing fishing and outdoors businesses, the Tower Systems specialty retail software is an ideal solution for a Compleat Angler.

Using our software, fishing, outdoors, bait and tackle and related businesses can enjoy a terrific range of facilities including:

  1. Sell fishing licences for Victoria and New South Wales – from within the software.
  2. Handle customer special orders.
  3. Offer Gift Cards.
  4. Sell products as hampers / packs / bundles.
  5. Sell by weight – like bait.
  6. Offer LayBys.
  7. Run Catalogues.
  8. Offer traffic-driving shopper loyalty – $$$ off the next purchase based on rules you set. Successful loyalty offer for independent retailers.
  9. Offer the more traditional points-based shopper loyalty.
  10. Import electronic invoices and stock files from suppliers.
  11. Reorder based on accurate data – reducing the cost of dead stock.
  12. Handle BOGO: handling Buy One get One Free offers.
  13. Offer MultiBuy – like a coffee card, free product over time.
  14. Save time with the Xero accounting interface – cut bookkeeping costs.
  15. Link to Magento and Shopify – connect to your website.
  16. Save time & cut mistakes with EFTPOS integration.
  17. Save time on stock takes.
  18. Print professional receipts with your logo.
  19. Track product serial numbers.
  20. Age check for items with a minimum age requirement.
  21. Use up-sell prompts for staff.

Enhancements in Tower Systems small business retail management software

The latest release of the Tower Systems POS software includes more than 130 changes with the majority of these suggested by users looking to evolve the software they use as they evolve their own businesses.

Our democratic and transparent process for considering software enhancements is paying off for our customers and for us as we work together to ensure our software evolves with customer businesses.

Here are headline enhancements in the latest update:

Layby Receipts
This new feature brings our Layby Receipts into line with the recently revamped Sale and Invoice Receipts. The new format contains clearer and more discernible information as well as the ability to customize. We have also made sure the new receipts meet any TRS requirements.

As part of this work we have also added Layby Notes which will allow users to add notes on a per item basis for use in things such as storage locations.

Eftpos Receipts
This new feature allows users to prompt for receipt printing for sales where EFTPOS was used as the payment type. This is an optional setting and is available for those using our integrated EFTPOS platform with Tyro, DPS, PC EFTPOS etc.

Enhanced Shopify Website Integration
This new feature gives users a tight link between Retailer and their Shopify based Webstore. Including integration of Stock, Customers, Sales and Product Images. The key feature is the time saving of not having to double entries in multiple platforms.

Special Customer Orders
As a result of extensive customer feedback and Software Ideas submissions we have made further improvements to the Special Customer Orders module to provide a cleaner and more coherent approach. For a detail list of the changes made to Special Customer Orders please see below.

Multi-Store Ordering, Order by Sales and Multi-Store Transfers
As a result of extensive customer feedback and Software Ideas submissions we have made significant improvements to these modules to provide a cleaner and more coherent and retailer friendly approach. For a detailed list of the changes made to Multi-Store Ordering please see below.

Custom Menus
Users now have the ability to show which items show in the Customer menu and the Payment menu. For example if you wanted to only show the Pay Specific Invoice and the Pay Layby options all the others can be easily hidden. This feature can be accessed by double clicking on the blue menu bar at the top on the menu screen.

All Tower customers are being advised the full site of enhancements in advance of them deciding if they would like the update installed for their business.


Advice for small business retailers on how to promote Halloween

Halloween is a fun season in retail. It is an opportunity to ramp up traffic and sales leading up to Christmas. It is also an opportunity for the business to play outside its comfort zone. This is great news for any small business retailer.

Here is our advice from seeing Halloween in many retail businesses, advice on ways to promote Halloween to drive the opportunity further:

  1. Run a series of Facebook posts early in the season. Through these demonstrate your engagement as unique, different.
  2. make your front window scary amazing.
  3. Have customers step into Halloween when they step into your store.
  4. Have a fancy dress competition on the weekend before.
  5. Mock yourselves in social media and elsewhere about being big kids, scary pants or more. Change how people look at your business.
  6. Run sales connected with people dressing up to access a sale price.
  7. A colouring competition for kids with a prize for the best.
  8. Have candy to give away.
  9. If you’re in a small town organise a Halloween trick or treat party for safe kid fun.
  10. Print a recipe sheet and give this away. Online you can find recipes for eyeball soup, eyeball appetisers, bloody desserts and the like.

Here at Tower systems we are all about small business retail. Anything we can do to help we will do, including providing practical business management advice for retailers on seasons such as Halloween.


More accountants keen to join the POS software Xero list

The list we publish to retailers using our POS software showing Accountants who are Xero experts is gaining popularity with our customers and with accountants – with more joining the list. We are thrilled to share details of Accountants who are skilled in using Xero as it helps spread the use of this terrific cloud based accounting solution.

The list of Xero qualified accountants is part of our POS software customer weekly communication.


Training retailers in POS software update

Tower Systems is thrilled to be offering several free online training workshops where we will demonstrate the new facilities offered in our refreshed POS software for small business retail.

These online sessions are in addition to the live and face to face briefing sessions we have been hosting around Australia recently.

Training small business retailers about software enhancements prior to releasing these is important is it helps retailers replace for change or even decide if they want the change.

This and other training is available to our customers at no cost.


How our Xero partnership benefits our customers

Being a certified Xero partner, listed on their website and participating in their events positions Tower Systems with authority in this space of POS software Xero integration.

We appreciate the Xero support from being a partner with them. For us, in several of our specialty retail channels, this is differentiating. It positions us differently to competitors that are not this connected with Xero and not lusted on their website.

Our Xero integration is clean, neat, with many users in many different retail channels. We are also working with accountants and bookkeepers in many locations helping them serve their customers leveraging the POS software / xero integration.

While we link to other accounting solutions, Xero is the winner in our view based on our own personal experience with it.

The Retailer To Xero Link Makes Accounting Easy

The powerful Tower Advantage Link platform allows Tower Systems’ specialist retail software to connect directly to Xero, one of Australia’s most popular and streamlined accounting services. Linking Retailer to Xero saves you precious time by completing the majority of your day-to-day accounting for you.  We are experts at bringing independent retail businesses and Xero together and pride ourselves on connecting business owners with such an innovative, useful service.


New help desk team member now live

We are thrilled to have a new voice on our help desk. James has come to us from retail where he had years of experience using our software. When he speaks with a retailer using our software, he can speak from his own experience.

This is another difference for our POS software company. We have people here on our help desk with recent retail experience using our software. This helps provide context for advice and in small business, context can be everything.

Anyone can read a script in proving POS software support. It takes retail passion and knowledge to provide genuinely useful POS software support. That is our goal through the people we bring on board an the nurturing we provide them in what they do.

Our Australian based POS software help desk is a valuable differentiator for us.


The school booklist management software newsagents are loving

We are thrilled with the response to the school booklist management software we released for newsagents to use. Newsagents are loving the cloud based software, the subscription model and the evolution of the software since release.

Our new web based school booklist facility is now available live.

Once you have had a look around, if you want to proceed and use Booklist in your business, please sign up for a year access and you are good to go.

Built from the ground up, this facility will provide all we outlined in our earlier email. The cost will be $795.00 (inc. GST) a year.

Using the site you will be able to:

  1. Setup a school.
  2. Setup classes in a school and load all the booklist requirements.
  3. The booklist items could be loaded by a CSV file. You would record item description, price, supplier and supplier stock cost.
  4. You would setup order close dates.
  5. Plus you would have the ability to note when an order is ready for collection.
  6. The site would allow for you not having stock, thereby adjusting the amount to be collected.
  7. Share a link for parents to sign up and add their kid(s) to a class and to either take the whole booklist or select what they want.
  8. The site would allocate logins to parents so they would have access to their order.
  9. Receive payment from the parents.
  10. Alternatively, the site would give the transaction to your Retailer software for payment by the parents in-store.
  11. Export a file of all items required to fulfil booklists, by supplier and by school. CSV you could load into Excel.
  12. Report on total revenue by school and class.
  13. The site would be accessible by desktop, tablet and phone.

In addition to the per year fee there would be a small card processing fee, on a cost recovery basis, for payments made online.


The cloud based appointment facility pet shop and pet grooming retailers are sure to love

The new cloud based POS software integrated appointment facility being released by Tower Systems for pet shops and pet groomers reflects needs expressed by these small business retailers, needs for 2016 and beyond.

How people want to make appointments has fundamentally changed and we found old appointment technology has not kept up with today’s consumer of grooming and appointment based services.

The solution developed by Tower Systems is fresh, appropriate and flexible. We are thrilled with the look and feel and the feedback we have been getting from experts.

The new appointment facility will be on show at the PIAA Conference and Exhibition in a couple of weeks in Melbourne. We are grateful to be at this event and showing off our brand new appointment book software. We are excited to be able to introduce this new software to a broader community.

The highlights of the new appointment facility include:

  1. Cloud based.
  2. Mobile and desktop enabled.
  3. Text message support for customer contact and action.
  4. A beautiful front end from where you can manage appointments.
  5. Easy management not only of the time block but also the people, rooms and resourced needed for appointments.
  6. A design elegance that is relevant to 2016.
  7. POS software integrated.
  8. 100% developed by Tower Systems for Tower Systems customers.
  9. Available stand alone.
  10. 24/7 access.
  11. Flexible.
  12. Serving multiple retail channel needs in the one package solution.

We are thrilled to be bringing this to the market, to realise on the comprehensive consultation and development involved in creating something new and fresh to serve the appointment making and management needs of specialty small business retailers.

Tower Systems is proud to be a major sponsor of the PIAA conference and expo in Melbourne.


Five ways small business retailers are better off using Tower Systems POS software

Of course we would say small business retailers are better off using the Tower Systems POS software. We are Tower Systems and so you would expect us to back our own product.

But our claim is more than marketing spin. The claim has its roots in what we stand for as a business, it has its roots in our relentless support of small business retailers.

We only sell our POS software to small business retailers. We serve well over 3,000 of them. We are growing. Our commitment is in our own numbers.

So, considering these points, here are Five ways small business retailers are better off using Tower Systems POS software … based on what small business retailers tell us they love about our software and about us.

  1. Our help is live, based on a conversation, 100% focused on you and your business.  Too often POS software companies situate their help desks offshore and they run them using scripts that do not allow for conversation about the needs of a business. At Tower Systems you know the real name of the person helping you, the help is based on a plain English discussion of your needs. This ensures a more personal and useful outcome for you.
  2. Our software reflects your needs. We have a transparent software enhancement suggestion process. Two thirds of updates in the last year have come from user suggestions. We love your suggestions, respond to every one and are transparent on the process of inclusion. It is your software after all.
  3. We are retailers too. We walk in your shoes, use the software you use and test everything we offer our users in our own shops. Our experience as retailers ensures empathy software only businesses cannot provide.
  4. We only serve specialty retail. Our software is not designed for all retail businesses. We only serve selected retail channels. If we are not a good fit we wish you all the best and move on. Just as successful retail businesses specialise, so do we.
  5. We are not a start up. The world is full of POS software start ups. The problem with start ups is they serve their venture capitalists ahead of their customers – they have to. In our case we are long-established, debt free, stable and growing. Our growth trajectory gives you confidence we will serve you as long as you need us.

While there are plenty of reasons Tower Systems is a better POS software partner for specialty retail businesses, this list is the top five based on needs small business retailers explain to us.


Small business retail management advice: how to run a Facebook competition

Our small business POS software company helps retailers in many different ways every day. Often, advice is sought on business management needs outside of POS software needs. In one case recently we were asked to provide advice on running Facebook competitions. Here is the advice we provided:

Running a competition on your business Facebook page is a terrific way to drive engagement and attract likes (followers).

Here is our advice on how to do this based on running many competitions on our various pages.

  1. Here is an example of competition text we would use in a store: Win this adorable Herbie Willow Bear. Share and comment on this post to enter. Like our Facebook page for more Willow news. Comp. ends Sept. 21 @ 5pm. Winner drawn at random and announced here. Prize to be collected from the shop.
  2. Run competitions for a short time of between a day and five days. Any longer and it gets lost.
  3. Be clear in your call to action.
  4. Be clear with any rules.
  5. Include either one photo or four with one being rectangular and three being square.
  6. Boost the post for the first day or two days but not for the whole time. Select the audience based on the product you are promoting.
  7. Watch entries and comment where appropriate.
  8. Choose the winner by getting all the entries on the screen and scroll up and down and where it ends is your winner. The choice must be random.
  9. Announce the winner on the post as a comment.
  10. Message the winner. If they don’t respond in a day, message them again and say they have x days to collect.
  11. If they do not collect in, say, seven days, redraw.

Here the most important advice: every competition must have a commercial imperative, a goal for the business in terms of likes, store visits, purchases. Know your goal and measure your achievement once the competition is over.

Competitions are an excellent way to drive engagement on Facebook for any business. Get it right though – otherwise you could do more damage to your brand than you would like. The old adage of measure twice and cut once works here when setting up competitions.


Tyro / Xero / POS software integration best practice for small business retail

Small business retailers integrating their POS software with Xero and Tyro unlock for themselves a beautiful partnership from which they can leverage valuable business benefits.

Tower Systems offers integration from its small business POS software with Tyro and Xero.

We are proud to be listed as partners of Xero and Tyro on their websites. This listing is key to building trust with retailers as it demonstrated respected partnerships.

Whereas software integrations are usually between two software products, the Tower Systems / Xero / Tyro integration leverages all three products into a comprehensive whole of business solution. Many retailers are already leveraging this for their benefit. Indeed, Tower Systems itself leverages the benefits in retail businesses we own and operate.

Our POS software Xero link is best practice offering a seamless integration between our POS software and the leading cloud based accounting solution.

Our Tyro broadband EFTPOS integration is also best practice with an extraordinary number of retailers using it with success and happiness at the time saving and mistake reduction being achieved.

Put the two together and you multiply the benefits considerably as we can demonstrate.

The mission of small business retailers to cut operational overheads and run their businesses to a higher level of efficiency is important as big business competitors muscle up themselves.

Tower Systems offers not only beautiful integrations with Tyro, Xero, Shopify and Magento, the company backs these with personal service and advice and retail smart training based on our own many years of experience as retailers. This is the difference, we speak from current personal experience, making our advice more relevant and understandable in small business retail circles.

The integrations are available in the Tower desktop products as well as the Tower cloud based products that are accessed through software as a service models for retail businesses in a variety of specialty retail channels.

Tower Systems offers specialty software for: gift shopsjewellerstoy shopsfishing/outdoors businessesgarden centres/nurseriespet shopsbike shops,produce storesfirearms businesses and newsagents.

Our sales team can show you our software:

VIC/TAS: Mike Hill. 0423 848 482.
WA/SA/NT: Tim Batt. 0401 833 917.
NSW/ACT: Nathan Morrison. 0417 568 148.
QLD:  Justin Randall. 0434 365 789.
Managing Director: Mark Fletcher. 0418 321 338.


Massive boost to Xero user numbers

We are thrilled to partner with Xero through our Xero POS software integration. because of the seamless link to the cloud based accounting solution. We are also thrilled because Xero continues to lead the market. here is news out just yesterday:

The dominant player in the Australian market, Xero, saw its Australian subscriber numbers grow 54 per cent to 312,000 in the year to March.

Xero is the product more accounts and small business retailers are preferring.


Free POS software integrated Shopify and Magento workshops start next week

Join Tower Systems for a one of our free seminars in Australia and New Zealand (in Auckland, Wellington and Christchurch)  where we will show our latest Australian developed POS software for specialty independent small business retail.

  1. Discover how to connect your retail business with Magento or Shopify direct from POS software.
  2. Learn how to be found through Google.
  3. Learn about creating beautiful websites for a fraction of the costs some charge.
  4. See the POS software to Magento and Shopify links LIVE with working websites.

This will be a truly interactive learning opportunity for small business retailers, an opportunity to see under the hood of website development, to discover is this is something any retailer could do for their business.

We will show you how to setup up a Shopify store that can be live in hours. Plus, there will be a Q&A opportunity so you can explore your specific needs. Book now by clicking on the city location you prefer.

  1. Adelaide. October 10. 10am. Rydges South Park.
  2. Sydney. October 11. 10am. Kogarah Golf Club.
  3. Brisbane. October 12. 10am. River View Hotel.
  4. Perth. October 13. 9am. Country Comfort Inter City Hotel.
  5. Melbourne. October 14. 10am. Hawthorn Arts Centre.
  6. Canberra. October 18. 10am. Vibe Hotel, Canberra Airport.
  7. Hobart. October 19. 11am. Rydges Hobart.
  8. Darwin. October 26. 2pm Mantra on the Esplanade.
  9. Auckland. Nov. 2. 3pm. Novotel, Auckland Airport.
  10. Wellington. Nov. 3. 10am. Intercontinental Hotel.
  11. Christchurch. Nov. 4. 10am. Novotel Christchurch.

We will share our experiences in the small business POS and e-commerce areas and outline what we learned when creating sites for our own retail businesses. This seminar could save you thousands in web developer fees. Book online.


Helping small business retailers cut employee theft in any type of business

Employee theft is a challenge for any small business retailer. The cost of theft depends on how the business manages the theft situation. To minimise the cost of theft, retailers are advised to follow these simple to implement strategies. They have been developed by our small business retail support team here at Tower Systems over many years of helping small business retailers through our POS software.

  1. Pay above award wages. The quality of your employees is up to you. If you’re doing your job you have good employees. Value them. Pay above award. HR and business psychology experts say this will reduce theft.
  2. Talk to them. Ask for their honest comments about the business.       The more they feel, genuinely feel, valued, the less likely they are to steal from you.
  3. No employee bags at the counter.
  4. Clear refund policy. Type the policy up and put it on the wall for customers and employees to see.       Cover, for example, age of transaction, management approval, that you need their name, address, phone number and signature – such requirements will stop abuse.
  5. Offer good discounts to employees. Let employees buy products from you at your cost or just above it. This respects them as part of your team and it reduces the chances of them being tempted to steal what they want from you.
  6. Don’t take cash out of the til yourself. If employees see you take money out for items like a coffee or your lunch they will feel invited to do the same.
  7. Roster mix up. Change your roster regularly. It is common that a roster change will show you a theft problem you never thought was there.
  8. Roster rules. Don’t have friends working with friends if they are the only ones rostered on.
  9. Speed humps. Have a day where you turn on receipts for ALL customers. Then a day where you require that everything is scanned (as opposed to using hot keys and the like). These changes will keep employees and customers off guard and make it easier for you to spot problems. It will also keep you on your guard and that’s good for the business.
  10. Spend more time at the counter. The further you are from the action in your business the greater the opportunity for you to be ripped off. Spend time where the action is – unexpectedly.
  11. Balance the register during the day. Do this every so often. Again to keep people on their toes. It is also good practice.
  12. Don’t let employees ring their own purchases up.
  13. Don’t let employees sell to family and friends.
  14. Your local council. Many local councils offer theft prevention training and help as do some local police.       (Local U.S. police stations are considerably more active in this area.)
  15. Beware of popularity. There is anecdotal evidence that the more popular the employee the more likely they are the one stealing from you.