Tower Systems helps newsagents with free advice

towerteamnewsTower Systems embraced another opportunity last week to help newsagents learn more about its newsagency software last week with a free clinic offering advice and support at a major newsagent conference.

The experts spent most of the day offering business advice on how to use data curated by the software to drive performance.

Helping newsagents with free advice and support at conferences trade shows and the like is another way Tower Systems helps newsagents get more from their technology.

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New POS software training videos in production

studioWe are filming several videos to accompany the launch of our next major POS software update. These videos will help our customers learn more abut their new software and encourage them to engage with new facilities and opportunities embedded in the new software. Our video training suite is a resource our customers love and use as we can see from tracking data.

The photo is from our in-house studio.

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Sunday retail business management advice: tracking retail season performance

fdayMajor retail seasons such as Father’s Day present retailers with an excellent opportunity to assess how the business is performing this year over previous years. The challenge can be that these days fall on different dates in different years.

Using the Point of Sale software from Tower Systems retailers can easily compare floating seasons whether for a day or days or weeks leading up to a day – where the dates are different between the two years being compared.

In addition to terrific comparative reports in the Tower software, we are able to help retailers understand year on year performance, to learn what they can about opportunities for future seasons. Often we find data present different facts on seasonal performance to what people working in the business thought happened.

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Jewellers switch to Tower Systems Jeweller Software

jeweller-softwareThe recent JAA International Jewellery Show has helped bring more jeerers to the Tower Systems jeweller software user community.

Jewellers love the ease of use of our software, that it is safe, secure and stable and that they are not locked into expensive monthly contracts.

The JAA show provided an excellent opportunity to showcase the Tower points of difference over ARMS and Retail Edge.

Developing our own software, having complete control over our offer, enables Tower Systems to deliver a best practice jewellery shop management solution.

Packed with terrific business management reports, the Tower Systems jeweller software is already used by hundreds of jewellers to run successful businesses in city, country, shopping mall and high street situations.

The JAA show has been a terrific success for us. We are grateful for the opportunity.

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POS software Xero link helps retailers cut mistakes & save time

xerolinkThe  Tower Systems POS software / Xero accounting link is being embraced by more retailers.

Using the Xero link in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.

This link cuts mistakes, eliminates workload and results in more timely and accurate accounting information.

Tower backs the link with training and live support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.

It’s our use of our software and Xero as retailers ourselves that really sets us apart.

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Retailers love smart POS software labels

smartposlabelAs retail evolves with bricks and mortar businesses diversifying, flexibility in POS software is more important than ever. We saw a good example of this recently when a newsagent diversified into jewellery and needed jeweller labels for their range of rings, pendants and bracelets.

Thanks to jeweller labelling facilities in our POS software, we are able to produce a professional and flexible label with four parts that are ideal for all sorts of jewellery situations.

Labelling jewellery without harming the product is important as is labelling the box for the item as well as any other part of the package such as the storage bag.

Having thought through these requirements and already serving hundreds of businesses in this area enables Tower Systems to offer proven flexible solutions.

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Gift shop POS software for Reed Gift Fair in Sydney

Sydney_Sep_620x250The new Tower Systems Gift Shop Software will be on show at the Sydney Gift Fair from next weekend. In addition to new software, we will be launching new a new look for our pitch to gift shop owners and employees as we show off genuine innovation from our creative software development and marketing teams.

Gift shop retailers who visit our stand will see examples of how they can reach out to customers through flexible loyalty facilities, how to drive sales through smart counter facilities and how to leverage business data for more valuable supplier relationships.

While the trade show is more than a week away, we are busy testing and re testing the new software we will have on show for attendees. We are excited to have this opportunity.

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POS software advice helps small business retailers protect their data

backupcorrectlyPOS software company Tower Systems has revised and refreshed advice published at its Knowledge Base on taking backups for on site and off site storage to help them ensure that data is protected.

This latest advice is one of several items of assistance for retailers on data backups from Tower Systems. The company is providing advice in multiple forms and locations to help retailers get information when and where they need it.

Backups can br frustrating to small business retailers. Tower Systems makes them easy and supports flexibility.

The Tower Knowledge Base is a powerful resource for retailers.

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More retailers report sales success with discount vouchers

garden-centre-softwareMore retailers are reporting excellent year on year growth as a result of the Discount Vouchers facilities exclusively in the Tower Systems Point of Sale software.

Gift shops, garden centres, jewellers, bike retailers, newsagents and homewares stores are among the businesses excited by what they see in success achievable from the rich and rewarding Discount Vouchers facilities.

At several recent trade shows we have seen a fatigue among retailers with the old points based programs given that every other retailer has one. The reaction to the uniqueness and value of Discount Vouchers makes them as appealing to the business as to the shoppers.

In the Tower software retailers have access to exclusive and sophisticated tools for driving shopper engagement in accruing $$ value as well as in redeeming value.

The other benefit delivered by Tower is the business engagement training for staff – to help them get the most of the opportunity and to maximise shopper engagement from the sales counter. This is where we go way beyond the usual software company and offer extraordinary help to help retail businesses leverage the maximum value.

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Sunday retail business management advice: keep your suppliers honest

Supplier representatives often tell small business retailers how good a product is performing. The most successful are able to do this in a way that they are always believed and not called to account.

Our advice this Sunday is for small business retailers to use their POS software data to hold suppliers to account. Next time you meet with a sales rep, have the latest data indicating the performance of their product printed ready for the discussion.

Do a year on year comparison for the supplier. Compare the supplier with other similar suppliers. This data is gold on showing the supplier rep that you know your stuff and prefer to focus on facts rather than spin.

Good retailers using good POS software have excellent power in dealing with suppliers. The key is too leverage the power to guide and encourage suppliers to deal more effectively and successfully with you.

Tower Systems helps retailers to understand the opportunities in its POS software for better leveraging supplier relationships.

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POS software LayBy facilities help small & independent retailers grow

laybyreceiptThe LayBy facilities in the Tower Systems Point of Sale software help small and independent retailers to offer services equal to or better than LayBy (Lay Away) facilities offered by major retailers.

From the recording of the sale through to documenting terms and payments required to customers, the Tower software takes care of record keeping, customer tracking, product location and business terms.

This POS software makes LayBys easy.

The photo shows one example of how lay-by payment requirements are recorded on the receipt for a customer, to guide them to meet your trading terms. This alone makes LayBys more valuable and certain for small business retailers.

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New POS software files for retailers now available

We have tested and loaded the following stock files to the downloads area of our website for retailers using our POS software.

  1. Collins Debden Diaries 2015
  2. Artwrap September 2014
  3. Browntrout August 2014
  4. Andrews McMeel Calendars 2015
  5. Stylesetter September 2014
  6. Hallmark September 2014
  7. Henderson Greetings September 2014
  8. hiPP September 2014

Our customers can use these files with confidence.

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POS software helps small business retailers avoid out of stock

outofstockRetailers using the Tower Systems Point of Sale software are able to rely on on the software to help them avoid out of stock situations.

The POS software alerts the business about looming out of stocks based on sales.

It includes replenishment requirements on reorder reports and provides other reminders and engagements to help retailers ensure that popular items are never out of stock.

This smart engagement by the POS software is another way it helps retail businesses to make more money as a result of their technology investment.

Small business retailers have many demands on their time. Smart POS software saves time by taking case of issues before they become an issue – like ensuring you have continuity of stock.

Tower Systems helps small business retailers.

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More retailers embracing POS software webstore integration

More and more retailers are engaging with the webstore integration available with the Tower Systems POS software. Connecting a live website with a high street business, sharing a common stock file along with transactional details enables better management options for the business.

The Point of Sale software webstore integration was first delivered years ago and have been considerably and regularly enhanced since.

Today’s webstore solution is being used in a variety of retail businesses to serve different needs from full stock synchronisation through to stock lookup. Retailers have the flexibility to use the webstore facilities in a variety of ways.

Not resting on its laurels, Tower Systems is further enhancing its webstore integration to cover even more needs.

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Gift shop software a success at Auckland Gift Fair

auckgiffairThe Tower Systems gift shop software was a terrific success at the Auckland Gift Fair earlier this week at the ASB Showgrounds. In addition to showing off new gift shop software, we also introduced people to our expanding knowledge base, training videos and gift shop business support service through which we help gift shops grow.

This event has been another terrific trade show for Tower Systems.

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New jeweller software a hit at trade show

jaaThe new jeweller software released at the International Jewellery Fair in Sydney this week has received terrific praise and kudos from jewellers, jeweller business managers and suppliers who looked at it. From new marketing tools to stronger management options and including enhanced loyalty facilities, this new jeweller software was a source of excitement for many.

With hundreds of jewellers using the Tower Systems jeweller software, the community of users ready for new software is already strong.

Many enhancements delivered in the latest software were suggested and voted on by jewellers – in a truly democratic and transparent process.

Jewellers were most excited by the enhanced control they have over receipts with a complete rewrite of the facility to give extraordinary customisation power to the retailers.

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Pet shop software helps pet retailers better manage supplier relationships

Thanks to an expanding community of pet shop suppliers supporting the Tower Systems pet shop software, pet shop retailers are able to leverage even more benefits from connecting with and using this smart software.

Pet shop suppliers who provide electronic versions of their stock files and their invoices help p[et retailers save save time and maintain more accurate data using their software.

Tower Systems enjoys working with pet shop suppliers keen to help pet retailers save time and improve data accuracy through a better electronic data connection.

We help suppliers format files and work up processes for sharing data easily and efficiently.

Pet retailers love the help from their suppliers and from Tower Systems is helping them save time in their businesses. That’s what this project is really about – saving time.

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Tower Systems POS software PayPal integration excites retailers

paypknxHaving briefed retailers using the Tower Systems Point of Sale software at user meetings in recent weeks one of the most exciting features in our new software is the PayPal integration.

Being first to market and with a solution developed in close consultation with and at the request of PayPal, we are positioned to help retailers leverage the marketing and management opportunities available.

At our user meetings we demonstrated PayPal live to our customers, making it easier for them to understand how it could be useful to their businesses.

The PayPal integration is an excellent point of difference in our software compared to others. The user meetings are an excellent point of difference in the service we offer compared to others.

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Sunday retail business management advice: 16 ways retailers can reduce employee theft

  1. For everyday items, items most people will use or could convert to cash, use stock control. Enter new stock as it comes in, scan all sales and only reorder based on what you software says. Every month do a stock take. Take cigarettes – Tobacco stock discrepancies are an indicator of theft. Had one newsagent been doing this they would have caught their $250 a day employee theft months earlier.
  2. Scan everything you sell. Do not use department keys as this makes it easier for employees to steal since they know there is no trackback to stock on hand. Using department keys is an invitation to steal.
  3. Do your end of shift through your software and have a zero-tolerance policy on being over or under. Reconcile banking to your computer software end of shift. One newsagency where this was not done was being skimmed regularly for $200 a day.
  4. Do spot cash balancing. Unexpected checks can uncover surprises. One newsagent needing to do a banking during the day uncovered a $350 discrepancy that lead to discovery of systematic theft.
  5. Change your roster. Sometimes people work together to steal. One newsagent found a family friend senior and their teenage daughter stealing consistently.
  6. Check your Audit Log. Look at cancelled sales, deleted sales and items deleted from a sale. Leaving a cash drawer open from the previous sale, scanning items, taking the cash and cancelling the sale is the most common process used by employees to accrue cash they then take from you. Good software tracks cancelled sales and what was in them. This can be matched with video footage.
  7. Check GP by department. If GP is falling outside what you expect, research it further.
  8. Setup a theft policy. Put this on a noticeboard in the back room. Get staff to read it and sign up to it. See the last page of this advice.
  9. Keep the counter clean. A better organised counter reduces the opportunity for theft as it makes detection easier.
  10. Have a no employee bags at the counter policy. This makes it harder for them to hide your cash.
  11. Beware employees who carry folded paper or small notepads. These can be used for them to keep track of how much cash is in the register that is theirs – i.e. not rung up in the software.
  12. Beware of calculators with memories at the counter. One newsagency employee used the memory function to track how much cash had to be stolen prior to balancing for the day – cash from sales not rung up.
  13. Do not let employees sell to themselves. If they want to purchase something make them purchase it from the other side of the counter.
  14. Be professional in your management of the business. The more professional your approach they less likely your employees will steal as they will see the risk of being caught as high.
  15. Advise all job applicants that you will require their permission for a police check. From the outset this indicates that you take your business seriously. In many situations applicants who have been asked for permission to do a police check advise they have found a job elsewhere.
  16. Do not take cash out for your own use in front of employees. If they see you take cash for a coffee or lunch some will see this as an invitation.
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POS software on show at Spring Gift Fair in Auckland

springgiftTower Systems is thrilled to be showing off its latest POS software for gift shops at the Spring Gift Fair in Auckland starting from tomorrow.

As the only POS software company at the fair we will embrace helping gift and homewares retailers to make the most of smart Point of Sale software in their business.

We will be showing new POS software for gift and homewares retailers, software is is being released in the next couple of weeks, software that delivers new facilities based on the latest international retail trends for small and independent retailers.

If you are at this terrific Auckland gift fair event, be sure to stop by our stand and say hi.

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POS software for jewellers helps jewellers sell more product

necklaceThe latest POS software for jewellers from Tower Systems has new facilities to help jewellers and their employees to more successfully sell product.

By enabling transactions on the shop floor, there is no need to pull shoppers to a counter. These new facilities make it easier to transact with the customer where there are in-store, thereby enhancing the shopping experience.

Jewellers are loving the enhancements.

These portable facilities coupled with customer service tools, loyalty services and product care information served on receipts enable small and independent jewellery businesses to offer more unique, tailored and memorable shopping experiences.

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Tower Systems working with publishers on new initiative for newsagents

Tower Systems has commenced work on several new initiatives to help better align the businesses of newsagents and newspaper publishers. Two projects are under way with a third expected to commence soon.

With close to 1,900 newsagents in the Tower newsagent community we have the critical mass and geographic concentration publishers are looking for in regional and other targeted campaigns.

There are some exciting initiatives coming to help newsagents grow this side of their business.

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Homewares retailers benefit from helpful POS software

homewares-softwareThe Tower Systems homewares software helps homewares business owners understand and enjoy their business more.

From better stock management to flexible shopper loyalty engagement to staff tracking and motivation, the Tower software helps homewares create more valuable and efficient businesses.

The focus at Tower Systems is on small and independent retailers, local high street and regional and rural businesses where retailers are able to make their mark by offering unique products backed by excellent customer service – as facilitated by our software.

Our help for homewares retailers is enhanced by some excellent supplier relationships.

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