New free small business POS software training opportunities launched by Tower Systems

Screen Shot 2015-08-26 at 11.14.43 amSmall business POS software company Tower Systems is proud to have launched a new series of free online POS software training for retailers using its specialist POS software.

The latest training continues our commitment free weekly training opportunities for small business retailers. It is actions speaking loader than words.

We launched the training early this week. We are writing about it here after the launch to our customers.

Anyone can announce training. It takes commitment to deliver it week in week out.

We are grateful to our customers for their support.

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The human POS software help desk

We won a customer last week on the back of them calling our help desk and posing as a customer. They were thrilled a human answered the phone and wanted to hear from them about their query regarding our software. Their experience with another software company has been struggling with a computerised phone system to log a call and wait for someone to call back who runs through a script from which they cannot deviate to find out what the question is about.

We refuse to do this at Tower Systems.

Since retail is personal, so to should a retail software help desk experience be personal. We do this well and enjoy our personal contact with our customers.

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Buy X get Y facility sets Tower POS software apart

The smart POS software from Tower Systems offers small business retailers choice when it comes to loyalty options. Our customers can choose from:

  1. Points accrual based on purchases.
  2. Linking to one of several external loyalty programs.
  3. Linking to FlyBys.
  4. Discount vouchers offering $$$ off next purchase Buy X get Y free.

Our customers can choose the loyalty options that best serve their needs. We do not presume to dictate which of the loyalty options is best as they all have a place.

That Tower Systems offers these options is of itself a point of difference for us.

We are grateful to our customers who have helped us finesse these loyalty facilities making them best practice and through this helping us win more business.

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Helping small business retailers manage end of the day with POS software support

The Tower Systems POS software help desk is open to 6PM AEST with after hours coverage being 24/7 through our network of mobile phones. The office based help desk being fully staffed to 6pm enables us to help customers with any end of shift queries and we know from shopper feedback this service is appreciated.

Between 5pm and 6pm is when we get most queries about end of shift from queries from a new staff member through to backup queries if they have switched media or made some other change.

Being here to answer these queries is an important part of the service we provide our customers. It is a service they would not get from a remote overseas located help desk that is only accessible by email.

When it comes to help desk support, retailers get what they pay for. We are proud to provide the personal premium service our customers love.

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Sunday retail management advice: track staff sales

Have your staff members record sales by using their staff card barcode or some other unique code and report weekly on the sales achieved. Sharing this simple data point will encourage competition and this is good for all involved in the business including customers.

In one business where we guided this implementation revenue growth can be tracked back to the implementation.

We’d love to help any retailer do this.

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Changing our approach to advising new stock files

We no longer publish here new stock files available to customers. We have made this move for competitive reasons.

There are some files that give us a competitive advantage that is better protected by not publishing details here.

We publish to our customers details of new stock files via secure direct email communication that includes a link directly to each file tested and available online for our customers.

This change not only protect our IP it also helps our customers leverage their competitive advantage through their relationship with us.

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Actions speak louder than words when it comes to POS software training options

Years ago we launched our weekly (FREE) online training workshops. We still run them today. They are popular.

We are proud we are able to continue to be true to this commitment, to demonstrate that we back our words with actions our POS software customers can trust.

POS software help desks come in for belting from some retailers. We ensure this is not us by providing access to a range of help desk and service touch points delivering personal in the moment service based on real conversations from customers to someone not following a script. This is also true for our workshops where we always offer a Q&A session at the end to encourage engagement.

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Loving our POS software customers

Screen Shot 2015-08-14 at 8.07.12 amTower Systems is thrilled to be engaged with a range of our customers photographic them in their businesses and bringing to life their relationship with our software- in a way we and they can use.

Professionally photographed, the images reflect a pride in locally owned businesses. They also provide us an opportunity to connect ourselves back at the office with these businesses we serve.

The photos are part of a project within Tower Systems to shine a light on wonderful small business retailers.

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Personal service a differentiating factor for Tower Systems POS software

Tower Systems is proud of the personal service it provides to small business retailers using its POS software.

Retailers engaging with the Tower Systems POS software can expect to increase sales, cut mistakes, save time and make fact-based business decisions – all thanks to high-level personal service provided by the company through its professional team.

Tower Systems has been in business since 1981. The software we sell today is fresh, designed for today’s needs. Use it and expect to reap rewards. We are a trusted Aussie success story working only with independent small business retailers, providing personal service you can trust.

When you call us you speak with a human, every time. We don’t hide behind a general email address or an overseas call centre. We don’t sell through agents. We make the software we sell. We are here to personally serve you.

Attention to personal service matters to small business retailers as it is through your personal service that you define your business.

We own retail shops ourselves where we use our software. We walk in your shoes.

 

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Field training for new help desk hire

Travis, the new Tower Systems help desk team member next week passes through the next phase pf training with several days on site in the field installing a new system and providing training – under the guidance of our longest serving POS software trainer.

Our structured training process of new team members provides for far more experience than in-office training. The result is practice shop floor reference points in how to use the software.

This is a valuable point of difference at Tower Systems. Our help desk people do not follow scripts. Rather, they draw from experiences through which they can help customers not only with how to software queries but also the why.

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Certification for POS software training achievement

Screen Shot 2015-08-14 at 8.00.46 amTower Systems is thrilled to issue certificates to retail business employees who complete the structured curriculum based training in the use of our POS software.

Across several curricula developed y retail channel and retail business task areas, the training offers an opportunity to develop valuable knowledge not only in the practical use of our software but also in the business application of the software.

POS software training achievement certificates give retail employees a marker of their learning achievement, something of which they can be proud.

The image is of a certificate issued last week to another successful candidate in a business using our pet shop software.

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New videos reflect new POS software value

Tower Systems released more new training videos to retailers using its POS software this past week demonstrating its commitment to providing up to date video based training reflecting its up to date software.

The latest published video training is longer form videos, taking people deep into the discount voucher function from setup to use. It is perfect training for a retailer getting started with this powerful set of business growth tools.

Like all our videos, it is professionally produced with excellent representation of the software running live.

Retailers can judge a POS software company based on the content it publishes. Tower Systems through its regular public and private content refresh reflects modern software designed for retail today.

We think this is far more important than trotting out an old video from years ago as they are of historic value only and no reflection on the content we offer today.

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Retailers love 7am access to the POS software help desk

Retailers using the Tower POS software love that they have office based help desk service from 7am AEST. Most early morning questions are more about training and business advice than your usual help desk calls. Being able to get these addressed early in the day helps with productivity with and enjoyment of the software.

The Tower help desk has opened at 7am AEST for many years. It’s a point of difference for us.

While our after hours service is 24/7, it is through an office-based help desk service where we have access to the full deck of services through which to answer questions, provide access to additional resources and log into client systems. It is the best platform for service.

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Mobile POS software helps retailers on the shop floor

The shop floor is where the action is in retail and POS software company Tower Systems is there to help retailers serve customers and transact business where the customers are.

Using devices such as the Microsoft Surface and the ElitePad from HP, retailers have access to the full suite of tools through which to transact business whether it be arriving new stock, making sales or undertaking stock takes.

Getting retail employees from behind the counter and on to the shop floor brings them closer to customers and this helps drive sales. We see it every time our engagement with retailers in their businesses.

Retail employees getting from behind the counter and working the shop floor. Having software that is fully and easily accessible from the shop floor is the key to driving this.

As retailers ourselves here at Tower Systems we understand from our own experiences the value of shop floor engagement with shoppers and that the best way to achieve this is to be working naturally on everyday tasks on the shop floor.

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Sunday retail management advice: leverage shop local

IMG_9093The shop local movement has a good profile. Locals do tend to prefer to shop local. Retailers need to actively and consistently leverage this through a regular reminder but such a reminder is hollow unless you offer local benefits such as community engagement, hiring locally and sourcing locally made products. Actively engaging in the business through locally focussed decisions helps any retailer bring power and strength to their calls for people to shop local.

This is our advice today – if you pitch shop local, live in in your shop every day and show you yourselves believe in it.

Tower Systems helps retailers actively pitch and live the shop local mantra through its POS software and through the business support the company provides in its training and on its website.

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Helping newsagents leverage the Ladbrokes opportunity

Tower Systems has been helping newsagents embrace the Ladbrokes opportunity in-store with support for facilitating a technology solution for selling recharge of Ladbrokes accounts.

While we do not have a commercial relationship with Ladbrokes or Blueshyft, the platform through which the Ladbrokes service is offered, we have been active in helping newsagents embrace the opportunity and undertake appropriate tracking through their Tower newsagency software.

Tower Systems actively supports newsagents across a range of new business growth opportunities.

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Sydney power outage

Our Sydney office is in the middle of a region hit by power outage today. While the power company is working on this, all our NSW customers can call any other Tower office or email us and we’ll call right back. We did email this information to all customers earlier.

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What is the cloud and does our POS software run in the cloud?

The cloud is a marketing term used by technology companies to describe the accessing of software through a browser in one location where the actual software and data are stored in another location.

The cloud is not new. The first versions of this were running in the 1970s in the early days of computing.

In a small business retail sense, there were retailers in the 1990s operating this way. Indeed, Tower Systems had customers as early 1999 running in the cloud.

While technology has refined, the principles have not.

On a server located away from your business runs your software with your data. From your retail location you access this through a web browser. Around ten years ago, in 2005, we ran four of our own shops in the cloud – none of the shops had our Retailer POS software or data on their computers. This was before the term cloud became a marketing term.

While the marketing of the cloud has been excellent, the business benefits have not been so great, especially for small business.

The cloud seems cheaper because there usually is no up front cost. Add up all costs over three years and a cloud based solution will in almost every case cost you more. This is not necessarily a bad thing. We mention it in case you prefer the cloud as a cost saving measure.

In terms of business commercial outcomes, a cloud based solution may not deliver you better business outcomes. Business outcomes depend on your engagement with the data collected and managed by your software. This is on you and has nothing to do with where your software and data are hosted.

You get out of your software what you put in and not because of how you access it.

To run in the cloud, you need a good and reliable host with quality data backup, speedy access and 24/7 support from your country of location. Too often this is not the case.

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10 Reasons Why Retailers Should Use The Tower Cloud Backup Service

Retailers are saving time and money by using Tower cloud Backup service to back up their POS software data safely and securely.

  1. Stop using USB sticks.
  2. Stop your nightly backup.
  3. Stop paying staff to wait for the backup to be completed.
  4. ENTIRE computer protected, not just Retailer Data.
  5. Data backup up every 15 minutes.
  6. Stored securely on your premises with a secure backup copy in the cloud for safety.
  7. Backup monitored 24/7 with instant notification to you and the Tower Help Desk of any issues.
  8. Disaster Recovery. Get your business trading quickly in the event of a virus or hardware failure.
  9. Restore back to any point in time where a catalogue exists.
  10. Quickly allow access to your data to Tower so we can; resolve issues, run point in time critical business functions such as June 30 reports or retrieve mistakenly deleted files.

For more information on how the Tower Cloud Backup Service works click here.

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New POS software help desk team member

Ten days ago a new IT professional joined our help desk. Following comprehensive training, Travis has started taking calls under guidance with a mentor from our team. We take care with new help desk team members and slowly add to the types of calls they can handle. The training process is comprehensive and structured.

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Software support matters to small business retailers

How the Tower AdvantageTM helps businesses like yours

The support offered by Tower Systems to small businesses is different to what is usual. Customers love it and they tell others. This is one reason we have more than 3,000 customers using our POS software including more than 1,900 newsagents using our newsagency software.

From offering faster processing of returns to returns accuracy you can trust, our newsagency software is the genuine industry leader thanks to the votes on 1,900 newsagents.

Support is where we help business owners and employees. Support includes:

  • Rapid response to support calls.
  • A professional escalation process should you be unhappy with any response.
  • FREE weekly live online training workshops.
  • A weekly email with tips and advice to help you get more form the software.
  • User meetings in city and regional centres where we can meet face to face for training.
  • A transparent user-driven process called Software Ideas for considering software enhancements.
  • More than 130 professional training videos.
  • FREE bonus one on one training every year – no matter how long you have used the software for.
  • More than 600 Knowledge Base articles.
  • Reliable best-practice cloud based backup.
  • Links to Xero, MYOB and Quicken.
  • FREE Theft Check service.
  • FREE Business Performance Analysis service.

You control when new software updates are loaded.

We also offer free marketing resources any retailer can use to market their business.

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