The POS software chosen for a small business retail shop matters to the staff, those who work in the business. Too often, however, staff are not consulted as to the POS software chosen for a business yet they are the front line, the people who drive value from the POS software investment.
Tower Systems offers retail staff plenty of learning opportunities with our POS software so that they do not have to rely on retail business owners or managers to learn the software. Our customers can tap into unlimited training. This helps ensure that the front line retail employees can transact with the software accurately, quickly and for maximum benefit for the business.
Front line retail employees tell us they love our software and the support we offer. Collating feedback here are the top benefits retail employees (not managers or business owners) like about our Tower Systems POS software:
Any business considering our software and keen for input from front line employees prior to making a decision are welcome to have us demonstrate the software to them, live, using data like you would use in your business. Your staff can process transactions as they would like in the business. This provides you with feedback on the usefulness of the software as assessed by those who work in your retail business on a day to day basis. We think this matters.
If you work in a shop that is considering new POS software, reach out to us. We’d be happy to discuss your needs, to work with you to see if our POS software is a good fit for your business. If it is not in our opinion, we will say so. It starts with you outlining what you are looking for and us demonstrating how our software works to see if we match your needs.
The theft reduction training video we produced in-house – How To Steal From A Retail Business – is being used by business groups to train their members on measures to take in retail shops to reduce the opportunity for employee theft.
In addition to the YouTube views, this video has been packaged and provided outside that platform for people to embed in conference presentations, one-on-one training and elsewhere.
Using your POS software small business retailers have excellent tools with which to reduce the opportunity for theft. These have existed for years. In addition to our software work, we act as expert witnesses in investigations and proceedings that successfully prosecute employee theft cases.
What matters is that theft can be reduced and even eliminated with good management oversight in any retail business using our POS software.
Retailer Roam, the portable POS software from Tower Systems is being embraced by more retailers with businesses that operate on the road.
Now well established and delivering terrific benefits, Retailer Roam is serving retailers looking to take their business transactions to customers no matter where they are … local markets, on the farm, from the back of a truck, pop-up stores and more. Retailer Roam is truly portable POS software thanks to smart app developers;oipment from the Tower systems web team working closely with the POS software development team.
To back up access to this new and innovative portable POS software product, Tower Systems has released a range of helpful advice and online accessible documentation including:
Offering fresh and evolving documentation for Retailer Roam is another way we are helping new and emerging retailers make the most of the fresh opportunities offered by Retailer Roam. We are loving helping retailers unlock new sales opportunities by disconnecting transactions front sales counter.
A common question we get is: Does Retailer Roam Require An Internet Connection?
Yes and No. You will need an internet connection to install the app and to obtain the base Retailer data.
If the location you’re selling from does not have internet connectivity you can use the device to transact, however, you will not receive any product updates or send sales back until the connection is re-established.
There is an ‘Offline Mode’ that can be turned on in settings for a smoother no-internet-connection experience. While in this mode the user will be limited to completing sales with what data has already been pre-loaded on the device. No API calls can be made in this mode, and sales will be stored locally until they can be synced.
There is an option to download all stock-data on the device; so, it can be used offline.
Retailer Roam is portable POS softeware for retailers on the move.
All Myer department stores across Australia suffered major POS system tech failure yesterday (Dec. 14), a vitally important day for Christmas trade.
Most consumer facing tech at Myer runs on XP from our understanding, an operating system that was at end of life years ago. With Windows 7 at end of life in four weeks, what happened to Myer is a reminder of the importance of having sound and current IT infrastructure.
The Myer IT infrastructure is old, out of date and technically unsafe.
Here at Tower Systems, we have been sharing advice with our 3,500 indie retail business owners about the soon to be end of life of Windows 7, providing options cost effective upgrade.
We provide a personal hardware and software upgrade service, tailored specifically to the needs of each customer.
We have also, in 2019, delivered comprehensive POS software updates, keeping our specialty POS software at the forefront of each marketplace in which we serve: Jewellers, garden centres, bike shops, produce stores, pet shops, toy shops, fishing and outdoors stores, rural supply businesses and newsagents.
What happened to Myer Saturday could have been avoided with better leadership, decisions focussed on managing IT and data as core business assets.
Take a moment and check your hardware and software. Make sure they are up to date. If you are running Windows XP or Windows 7, you must change to something more up to date. If your POS software has not been updated this year, look around at something more modern and fit for the needs of today.
Companies like ours are here to help indie retailers deal with the challenges of operating system and hardware upgrades. We do this is a structured and cash flow friendly way. With all our customers being small business retailers, we are thoughtful about needs unique to them and their operations.
Our Retailer Roam portable POS software and our Retailer cloud based and desktop POS software provide indie specialty retailers tools through which to better serve and compete locally. As active retailers ourselves (3 shops), we willingly share broader retail insights we see in our travels.
The Myer story from yesterday is timely. It need not be scary if you are prepared.
We are grateful to our Tower Systems community of small business retailers who agree to beta test our new small business retail POS software releases. They are the front line of new software releases from us was they get to use and test this software ahead of commercial release.
Our beta testing program is comprehensive in scope and diverse in terms of the types of retail businesses that participate.
Beta testing commences only after two rounds of testing in-house and after sign-off from multiple stakeholders in our business.
Yes, we take software testing seriously.
This latest POS software update from us is big. It delivers enhancements to existing facilities as well as new facilities. It is a terrific advancement for our customers today and for businesses that will become our customers soon. We are not going to detail the contents of the update here – we will leave that for private customer communication.
After the beta testing process and once we are all happy with the software we will release it commercially for our customers to download and update when they want. we do not force software updates on customers as we know they refer to have control over when business processes change.
Every customer involved in the beta testing process has a say in next steps for the software release. This is what good beta testing is about – it is inclusive and engaging. We are sincerely appreciative of the engagement of our active beta testing community.
Our POS software is made for a range of retail channels. This update serves each of these channels with tuned changes to serve their needs. We work with retailers and their suppliers to help them bond through better software designed for their specific needs.
Jewellers, garden centres, bike shops, gift shops, toy shops, pet shops, produce businesses, farm supply businesses, fishing businesses, newsagents and more can rely on our commitment to each of the channels individually and collectively through serving common needs.
This next update is available to our Tower Advantage customers at no cost. It is part of the comprehensive service we provide our small business retailer community.
In addition to developing and supporting industry-specific POS software, Tower Systems has a separate team of web developers who create awesome websites for indie retailers, helping them find new customers online.
We do not outsource web development to overseas. Our developers are local, ensuring that our websites reflect local nuance and need. This also facilitates easy access to local support and help as needs evolve.
Our websites are all POS software connected, if you wish, delivering access to instore and online sales to maximise return on inventory. This matters as small business retailers chase revenue opportunities outside of their four walls in a rapidly engaging online marketplace.
Through our POS software integrated web development work we are able to help retailers not only with websites but with how to leverage these to be placed in front of people looking for what is on offer. From design to keywords to marketing, we can serve indie retail business needs in websites to help them leverage the success they want, and all to a budget suitable to their situation.
Being based in Australia matters to small business retailers looking for a website. There are too many stories of being burned by going cheap with offshore developers who cut corners, cut and paste and deliver sites that are not commercially suited to the needs of the client. Unfortunately, there are new horror stories almost weekly.
Tower systems has a structured on boarding process to ensure were fully understand the needs of a business before we agree to develop a POS software connected website for them. This process reveals needs to us and to our clients. This helps ensure that what we deliver is useful for our clients and a source of pride for us and our tech experts.
If you are looking for a new website for you independent retail business, talk with us here at Tower Systems as see whether our portfolio of successfully deployed websites interests you. We offer obligation free consultation so you can assess if we are a good fit for you.
The next-step future of retail is online and we are here to help small business retailers make the most of that opportunity. We believe in small business and only work with small businesses.
Thanks to smart hooks in our small business POS software, we are able to help indie retailers and their wholesale suppliers work more closely and efficiently together.
The hooks include easy and accurately two-way flow of data, thereby enabling more timely and accurate supply of inventory to retailers and through this a strengthening of the supplier relationships.
Delivering this through a seamless, data-driven, relationship is key to both the retailer and wholesaler businesses. This is where good POS software shines, helping both sides of the commercial relationship to benefit. It sits at the heart of a good commercial relationship and feeds mutual respect.
Our POS software is a beautiful glue for retailers and wholesalers who appreciate working together.
The connections we offer have been built into our POS software to worldwide data sharing EDI standards. This ensures that they will serve the needs of larger businesses with more rigid IT infrastructure. This is important where small business retailers need to connect with IT systems in large business suppliers. The Tower systems approach means that small business retailers are not disadvantaged.
Through or work in this area of seamless two-way data flow, we are able to help smaller wholesalers walk the path of better IT connection with small business retailers. There are many case studies we can share showing the success of this work. regardless of internal systems in use in wholesale businesses, we are usually able to help them take the steps necessary to achieve a beneficial connection.
Our work in the area of EDI for retailers in channels such as fishing and tackle stores, produce businesses, bike shops, garden centres, jewellers and newsagencies is well established and consistent.
Tower Systems is committed to helping independent small business retailers to compete effectively and successfully in a rapidly changing retail landscape in-store and online. We do this by providing best practice software backed by friendly, human and local support, helping retailers to compete and to enjoy their businesses.
EDI is key in retail today for retailers and wholesalers who want an efficient apply chain. Tower Systems is ready to help both sides of the EDI relationship.
For years we have offered Christmas marketing tips here ands elsewhere to indie small business retailers. This year, we offer a revised list, the best of the best based on our experience in retail,. ideas that workehvery time and in just about every situation.
Tower Systems works with more than 3,500+ small business retailers using its POS software in speciality retail niches including jewellers, garden centres, bike shops, toy shops, gift shops, newsagents, pet shops, adult shops and more. We offer these ideas as our Christmas gift to you.
Christmas is the perfect time to plan for next year. It is the time to do everything possible to leverage bonus Christmas traffic to benefit your business through next year.
Pet lovers are passionate about their pets, with justification for these cuties are the heart and soul of many homes. Pet retailers offer care and fun products to enhance the lives of pets and bring joy to the lives of pet lovers.
The Tower Systems pet shop POS software helps pet lovers provide a better experience to shoppers be they pet lovers themselves or those who buy for pet lovers.
This is specialty POS software made for this niche retail need. We help local pet shops swerve their local community and compete with national chains.
Quite different to generic POS software, the Tower Systems pet shop POS software is made for this job, made to serve the needs of these niche and valued local retailers. Plus, the software continues to evolve to serve the evolving needs of the retailers and the businesses that supply them.
In a practical sense, the Tower Systems pet shop POS software offers access to many benefits including…
Here is a short video we created for our dog-loving small business retailer customers to use to promote their shops and businesses to dog lovers they welcome.
Choosing the right POS software can be key tot the success of any retail business, especially a small retail business.
Okay, this seems like a motherhood statement. It is. But there is more to it than that.
The right POS software can be a proactive support for the business, I can guide business decisions, early detect employee theft, dramatically cut mistakes, guide product placement in-store and help bring shoppers back more often. These are all practical deliverables from good POS software. Indeed, these and more.
Any software can ring up a sale and track what is sold. Those steps are barely the beginning of what good POS software should do.
This is why retailers need to take time to assess software, to see how it has evolved with the needs of physical and online stores, and see what it offers in terms of helping independent small business retailers to leverage opportunities to be truly competitive.
The right POS software will also be purpose specific to the needs of a specialty retail business, serving needs inquire to the niche business channel and unique to the suppliers of the business. There are many interaction and integration opportunities that bring retailers together, that help them be smart and engaged together for mutual benefit. Niche channel specific software is the glue to make this happen.
Tower Systems offers specialty POS software for specialty retailers. We make what we sell and we ensure that each marketplace specific version of our software is finely tuned to the needs of retailers in each retail channel. This is what makes our software more useful and valuable to niche retailers than generic software.
Take our produce / farm supply /stockfeed business software. This is made specifically for these types of businesses. What we offer is made for them and made to work with their suppliers. This is very different to what you would see from general POS software. We are not general. We are specialist, deeply specialist.
How do you chooses there right POS software for your business? Research, take your time and make sure that the software you choose reinforces, supports and enhances the specialist nature of your business.
Retailer Roam from Tower Systems is the perfect App for retailers on the move, who want to sell anywhere, anytime, even while there is no internet access. This is truly portable POS software for indie retail businesses.
Here at tower Systems we develop POS software and we develop websites. Our web development is done in Magento, WooCommerce and Shopify. In each case, our websites are seamlessly connected to our indie retail focusses POS software.
We offer fixed price quotes for web development, for beautiful sites for any type of retail business connected to our POS software.
Quoting on web development can be inexact as changes to the requirements can develop over the course of a project. In any proposal from us, we seek to mitigate risk and provide certainty on which you can rely for us to deliver the specific outcomes noted. However, the proposal is based on our understanding of your needs.
If any customer feels we have missed anything in a proposal, please advise as it will impact the quoted price.
We provide a complete written proposal that addresses all the questions we are usually asked and questions we asked ourselves when developing our own websites for our businesses and businesses in which we have a share.
While much web development for Australian businesses is done either by individuals working from home or outsourced overseas, our web development work is undertaken by our team, working full time for us, here in Australia. The challenge is, this makes it more expensive.
A web developer in an outsource location can cost as little as 10% of professional Australian developer costs. Australian developed websites are more expensive. It is why our quote comes in at the price it does. In our experience using outsource people ourselves on unrelated projects – you do get what you pay for.
Senior management of Tower Systems oversees all our web development work.
We are grateful for the opportunity to be at the Eastern Distribution buying event in Melbourne tonight … showing off our POS software for pet stores. www.towersystems.com.au/pet-shops
The Tower Systems POS software offers small business retailers access to valuable and financially beneficial integrations that help these retailers to win more business.
Here are some of the integrations we offer. We say some as there are more that are classified, for commercial reasons. There are those who like to copy us so we figure why make it easy for them. Ha!
These are desktop and cloud hosted POS software integrations. For our e-commerce solutions, consumer facing websites, we offer substantially more integrations that go to a new level and deliver substantially more benefits. Our integration strategy for web is comprehensive, deep and flexible, in service off our customers who take their retail businesses online.
Integrations matter to businesses in this time of mass integration. We are on a cross platform world and POS software that integrates offers terrific flexibility to retailers working in spaces where integrations can be beneficial.
Since we develop the software we sell, lease and rent, we are in control of what we do and how we do it. We are not relying on another party to do the integration work. This makes us more flexible for and accountable to our customers.
Delivering integrations to our customers matters as we are in a position to help them find new customers for their businesses by offering better services seamlessly across more platforms. Flexibility is key today and we are proud to be delivering this through our POS software and the POS software connected websites that we develop0 and deploy.
We are grateful for the opportunity to reach more small business retailers with this TV ad promoting our POS software. It is on air now.
New gift card laws come into effect in Australia on November 1, 2019. The fundamental changes introduced in the new laws are:
The POS software from Tower Systems will help small business retailers comply with this legislation. It will do so in a worry free, safe and red tape free way for indie retailers.
Gift cards (physical or electronic) are easy with our software. Retailers can offer them with surety and speed, enabling shoppers to load cash onto a card so that it can be given as a gift.
Where gift cards are sued as a marketing tool, the legislation is different. The three year requirement in the legislation does not apply to gift cards that are:
Tower Systems serves small businesses in the requirements of the legislation, efficiently and in a whole of business way.
Our customers with our latest software will be fine come November 1, 2019. Gift cards through the POS software will be safe, easy and business building.
POS software company Tower Systems offers practical everyday advice for indie small business retailers. Our advice serves not only our 3,500+ retailer partners but many other retailers. The advice we share in this post is from our portfolio of management advice for small business retailers.
Definition: a pop-up shop is a temporary shop, one that is open for a limited period of time, usually around a month, rarely more than three months.
We have assembled our pop-up shop advice and tips into key topic areas.
Like any business decision, a decision to open a pop-up retail location needs to be based on good research and the business itself needs to have a purpose. So, before you begin, think about why.
Here are some reasons to do a pop-up shop:
With a pop-up shop you don’t have time to find your customers. The location needs to already have good traffic passing daily, traffic you can easily leverage. Even more so than in fixed-location retail, location is critical.
The best locations are shops that have good passing traffic that is of interest to you and that have been vacant for a while where a landlord might be happy with something rather than nothing.
Negotiate the lowest rent cost possible. Some landlords see pop-up offers as a reason to charge a premium. Only sign up for a price you are 100% happy with. If it is expensive and does not work financially, don’t sign hoping it works out, because in retail it rarely does work out better. In a pop-up business you have less time to see if it works out. Also, preferably, no contingency deposit.
Staff the business with a lean roster. This shop is about selling. that means, products placed for a price proposition rather than beautiful displays that take time to maintain. Every staff member is there to sell and maximise revenue from every shopper visit. There is no room in the roster for fat.
FIXTURES AND FITTINGS.
Don’t spend a cent on fixtures and fittings. That needs to be your starting position. It’s a pop-up shop. People expect it to be efficient, cost-effective. Using tables and boxes adds to the feel of the shop feeling low-cost and that can help drive sales. Suppliers can be a good source for loaned fixtures.
Ask suppliers to offer consignment stock or special clearance deals they’d like to move fast. Go for items that can be sold out of a box, to make display and ranging easier. In-box displays of particularly cheap items can work very well.
Price to sell. This means being below usual retail. Price to understandable price points. For example, you might have a $10 table, a $20 table and so on. Consider bundling items into packs, which make price comparison difficult.
Don’t spend money on sign writing or marketing. Use social media and bargain websites and anywhere similar where you can list the store and its products.
Host an opening party. List this as a local event on Facebook.
Your mindset in managing the pop-up shop needs to be different to a fixed-location retail situation. Pop-up shops are about low cost, low overheads, low prices. Be ready to do deals. Whoever manages the pop-up shop needs to be different to how they would be in the fixed-location retail business.
You need to move fast. From the moment you sign a lease or agreement, the clock is ticking. Ideally, you’d open within 24 hours and when you are done, closing and clearing out the shop is done in 24 hours or less. This is all about maximising the time for income-production.
Cultivate good data that can guide business decisions for your next moves.
Is a pop-up shop worth doing? Only you can determine that. We have seen plenty of pop-up shops work well for the retailers, contribute good GP, help move slow stock and help open to the owners category opportunities not previously considered.
Do the planning and you should expect to benefit.
Retail today is about being where the customer is … in-store, online, at local markets, in a truck delivering goods, anywhere.
Thanks to the Retailer Roam POS software product from Tower Systems, we have made our POS software accessible from anywhere, via tablet computers, using a cool app developed in house by our POS software expert team.
Retailer Roam is portable POS software. It can be accessed using an app on a tablet computer, from anywhere – including with and without an internet connection.
Being portable POS software, Roam is all about helping retailers sell from anywhere, easily, securely, safely and quickly. This includes two customer accounts, by card and more. Retailer Roam is POS software for today;’s inn ovations and engaged retailer. It is current web enabled technology, k created fresh, from scratch, by the Tower Systems software engineers who play in this leading-edge space.
We have a customer today who wants to sell from a fleet of trucks. Roam is a perfect solution in this situation, enabling transacting business on the road, live and without the overhead of double paperwork back at the office at the end of the day. Roam streamlines the business, makes business data more accurate and helps the business grow.
Roam is a new approach to POS software, a fresh way to do business anywhere, anytime, without lugging a computer around and without the need for an always on internet connection.
There are many more examples where portable POS software helps retailers better serve their customers.
Retailer Road is smart ad fresh POS software technology for today’s engaged retailer who wants flexibility in terms of where and when they sell, without being weighed down by bigger hardware technology. It’s from Tower Systems, the Aussie POS software company.
Selling, managing and tracking gift vouchers in a retail business is simple, safe and easy using the POS software developed and supported by Tower Systems.
Gift vouchers can be issued by the POS software easily, quickly and accurately. There is no need for a printed card or note. Alternatively, a business can create the gift vouchers externally from the POS software yet have all of them easily tracked and managed.
Loaded with whatever amount suits a customer and fits within the rules of a business, gift vouchers are a wonderful solution for a retail business to offer where a customer likes a shop but does not know what to buy. From the moment a gift voucher is loaded with a value it is tracked by the POS software. The amount loaded is managed as a liability of the business, as is required by accounting standards.
Tower Systems has managed gift vouchers in its POS software for decades. The gift voucher facilities in the software have evolved as the needs of small business retailers have evolved. The company has ensured that its offering in this space is fit for purpose for today’s retail environment, to enable its customers to be competitive in this space.
Gift voucher setup in the POS software is easy. Thanks to not requiring pre printed cards, a business can test the appetite of its customers for gift vouchers by having computer generated vouchers. This trial can help guide whether a business should invest ini professional design and production of vouchers, which is also a service that Tower Systems offers through its in-house graphic design tools and services.
We see gift vouchers successfully used in small business retail in the channels of garden centres, bike shops, jewellers, gift shops, homewares shops, book shops, newsagencies, pet shops, toy shops and even firearms shops as well as many other types of retail business situations. We are grateful for the opportunity to work with gift retailers to help them build customer appeal.
Gift vouchers are a vital tools for small business retailers to offer, to help broaden the appeal of a shop beyond what it may have available for customers to purchase today. Tower Systems makes them financially and operationally appealing to small business retailers through its smart POS software.
Secret audit tools in POS software are critical in small business retail for they provide insights into behind the scenes activity in a business that could be harmful to the business. By tracking activities including keystrokes designed to manipulate business data, good POS software is able to help a retail business compare bad behaviour including fraud.
The Tower Systems small business POS software has terrific audit tools that can only be accessed with the most secure password managed by the software, a password only given by the comp0any to business owners.
Using the smart audit tools, we have been able to help retailers to track employee fraud, supplier fraud, customer fraud and what could have been expensive but unintentional mistakes.
The Audie tools and the secret mirror data they have access to represent a valuable asset to any indie retailer as they make the POS software operational smart for and protective of that business.
This area of data curation and management is not often talked abut because it can be construed as a negative given the connection with bad things happening in a business. The reality is that knowing the tools are there creates a positive situation, a comfort, a peace of mind as the POS software is offering a set of eyes and ears watching over the business and providing the business access to insights to help reduce the negative.
The Tower Systems small business POS software provides to indie retailers audit tools that are exemplary in their service of ethical business operation. This is especially useful inn businesses that are run with owners and even senior managers not in a location full time.
So, in addition to accurately and quickly transacting retail sales, the Tower Systems POS software offers retail business owners access to tools through which they can review data that sheds light on behaviour that could compromise the business. This is what a good audit is about.
Our POS software audit tools have been used in legal cases and by business financial auditors and forensic accountants to track potential misbehaviour. the resulting data can be a body of evidence in criminal or commercial legal action. It is data on which expert evidence can be offered as to actions taken in a business that cold be the matter of such a case.
Our hope is that the audit tools in our POS software do not find misbehaviour and that simply having the tools in a business is the most value achieved. However, should they be needed and should they uncover misbehaviour, the audit tools stand strong and tall for the business and those who own it.
The Tower Systems Pet Shop Software helps pet retailers serve customers through recording pet microchip details. This is part of a list of pet shop specific facilities in the Tower Systems POS software for pet stores.
Local pet stores are unique loc al service businesses, with tough big business competitors and an ever-growing online challenge. Tower Systems helps local indie businesses confront the challenges.
The Tower Systems Pet Shop Software is locally designed, developed and supported specifically for pet products retailers. We only sell to independent local pet businesses. We believe in small business!
Our Pet Shop Software is loaded with facilities developed specifically for pet stores. These are facilities you will not see in regular, often cheaper, POS software. The facilities continue to evolve, too, based on suggestions from people like you.
The microchip tracking tools can track by pet by customer with customers being able to have as many pets recorded as they wish. This means the pet shop can become a data repository for pet owners, offering wonderful peace of mind.
The software can also track working dates and other dates important in the healthy life of a pet. Pet workers love this tracking and that their local pet shop can provide the service as part of a whole of pet life engagement by the business for its customers and the pets of its customers.
Tower Systems is proud to deliver these tools and more in its specialty POS software designed specifically for independent pet stores in Australia, New Zealand and beyond. This is what specialisation is all about – helping indie retailers to play to their strengths of local professional service and advice. Our software helps every day in the delivery of this.
Our awesome and regularly evolving Pet Shop Software also offers:
Tower Systems is proud to serve 3,500+ retailers nationally.