The Tower Systems Knowledge base continues to expand with weekly enhancements. We add new articles and update existing articles. This makes the knowledge base a living thing for our customers, offering fresh insights and advice through which they can learn more about how to use the software.
Here are knowledge base enhancements in the last few days.
- Importing The Blueshyft Stock File & Invoice File
- Common Problems With Magazine Arrivals
- Gift Vouchers / Cards Setup
- End Of Financial Year Procedures
- How To Add A New Staff Initial
- NETWORK Sales Data Being Sent Back To XChangeIT
- New PC / Windows Configuration – Operating System Configuration
Our POS software customer in their weekly email get a more comprehensive list … weekly.
Choosing the right POS software for your business can re-energise, refocus and redefine your retail business.
Choosing the wrong software can hold you back.
The challenge for small and independent retailers is: which POS software is the right POS software.
Leading Australian POS software developer Tower Systems is clear that its software is not right for all retail businesses. Indeed, the company focuses on a select group of retail niches, vertical markets as they are called, in which it refines software to specific needs of teach of the markets.
This specialisation sees Tower Systems become deeply involved in and knowledgeable about each of the retail channels in which it serves. It’s deep specialisation results in offering software functions through which specialist niche retailers can reinforce their relevance.
For example, a pet shop using the specialist pet shop software from Tower Systems has pet shop management facilities that are unique and tailored to their needs whereas a generic POS software package only offers generic facilities that are offered to all retailers. These generic facilities are less likely to enable the pet retailer to reinforce their specialisation compared to a general retailer.
Specialist software in retail niches helps specialist retailers embrace their specialisation.
This is the Tower AdvantageTM in action. A suite of specialist tools that are constantly evolving thanks to the engagement of its 2,850+ customers.
The POS software / scales integration undertaken by the development team at Tower Systems is delivering terrific sales for the company among convenience stores and other retailers who sell items by weight.
In addition to produce and confectionery retailers using the scales facilities in the POS software, convenience stores are also embracing it as they too play in the space of selling items by weight.
The photo shows scales in our office purchased for testing.
What is interesting is that some retailers already using the Tower software are loving that they have selling by weight as an option within the software thanks to the diversification plan that has been undertaken by Tower systems over rent years.
We have terrific reference sites for our scales facilities.
Retailers are loving the cloud based backup service launched by POS software company Tower Systems.
This new safer approach to backups offers retailers using the Tower software double protection with a local safe backup as well as a cloud based safe backup.
these backups are taken during the day without interruption to the business.’
retailers are able to reduce rostered hours as a result of embracing the new approach to backups. The net saving is considerable and the business as more backup protection for their all-important business data.
Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software. Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.
Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.
The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert. This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.
The Tower Systems POS software / Xero accounting link is being embraced by more retailers.
Using the Xero link in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.
This link cuts mistakes, eliminates workload and results in more timely and accurate accounting information.
Tower backs the link with training and live support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.
It’s our use of our software and Xero as retailers ourselves that really sets us apart.
The design of a POS software screen can make or break the use of the software. Tower Systems delivers a professional screen for the sales counter, one that is easy to learn and follow, a screen that is straightforward and one that guides the sales process.
Tweaked and adjusted over the years, Tower Systems through its software helps retailers to transact efficiently, accurately and valuably – delivering smooth service to customers and valuable business for the business itself.
The decades of experience of the Tower team shows off in the evolving POS software screen design.
The link in our Convenience Store Software to enable the processing of electronic invoices from grocery wholesaler Metcash is all about saving and and improving accuracy of business data.
Developed to meet the specific standards established by Metcash, the link to support Metcash files in our software is available from within our Convenience Store Software for no additional or premium cost.
Tower Systems does not charge extra to any user to access electronic invoices or transact electronically in any way with any supplier. Our position in relation to this provides us with a competitive advantage. We take this position believing that it is unfair to charge customers for such a fundamental function in their Point of Sale software.
In addition to using traditional Point of Sale facilities plus saving time with Metcash invoices and improving stock data, Convenience Store owners and managers are using our software to:
- Manage floorspace allocation.
- Compare supplier performance.
- Undertake trading period comparisons.
- Track and manage key KPIs of ROI, Stock Turn, Return on Floor Space and Return of Shelf Space.
- Track, manage and reduce employee theft.
- Track, manage and reduce customer theft.
- And a raft of other facilities.
The latest version of our Convenience Store software was released three weeks ago and is now available for in-store use.
Our new Metcash EDI integration facilities are generating good interest among our Point of Sale software customers keen for the time and process savings achievable from electronic invoicing with this grocery products wholesaler.
Our latest Metcash connection further enhances our EDI credentials across a number of marketplaces. From multi-national suppliers through to small importer operations, we are able to facilitate the implementation of EDI, or electronic invoicing, facilities in a variety of situations.
Retailers using our software and engaging with electronic invoices benefit from considerable time savings as well as achieving better data accuracy. Both benefits feed to better quality business decisions.
As a company we are committed to continuing to lead on the EDI front. From our software development team through our our Help Desk team, we are focused on helping our customers to embrace EDI. We do not charge extra for EDI access or support.
Through our work with Convenience Stores using our convenience store software we are seeing an interesting evolution of the model, where the traditional store is changing to be more broadly based offering new products and services.
Our relationship with our customers and prospective customers in the c-store space goes beyond providing good POS software. We welcome the opportunity to work with our customers beyond what is traditional for a software company. This takes us into boardrooms to discuss strategy and into the offices of suppliers to discuss supply chain efficiency.
We have some exciting developments on the horizon for our convenience store customers on the back of our recent work with key channel participants.
Our convenience store software is winning kudos from convenience store owners and their suppliers thanks to the flow of real time sales data.
In high volume retail businesses, like convenience stores, timely flow of sales data is crucial to the business operation. It facilitates a more efficient supply chain. It also makes tracking the success of advertising easier and well as taking care of some key back office functions.
The Tower Systems convenience store software delivers real time sales data flow from retail stores back to the head office for the c-store group. The data feed is proving to be useful in a range of businesses and is driving some excellent sales for us.
We have further enhancements under development for convenience stores which will add more value to this growing suite within our business.
Launched in July, 2008 at the C-Store & Forecourt Exhibition in Melbourne’s Convention and Exhibition Centre, using our years of Point of Sale experience, Tower Systems Point of Sale for convenience stores is made for the local independent c-store but also now used in large groups across Australia.
Convenience store owners like our eziPass phonecard, phone recharge and gift card vending platform. It is a key drawcard, bringing more convenience store owners to Tower Systems to evaluate our Convenience store software.
The integration between eziPass and our POS software enables fast and accurate selling of electronic voucher product with some excellent business benefits:
- Faster selling at the counter. A phonecard or mobile phone top up can be added to a sale in seconds.
- More accurate selling. Our software handles prices etc so that there is no double entry.
- No theft of card stock. No matter what physical card vendors say about protection of the retailer, physical cards are open to theft and ultimate costly fraud against the retailer.
- Reduced employee fraud. With the integration of phonecard / voucher vending within the convenience store point of sale software, the retailer is automatically provided better controls over a manual operation or an operation involving two separate processes.
- Greater employee enjoyment. The easier a process is, the more employees will enjoy it and therefore promote it. This is our experience with the more than 1,000 retailers using our eziPass platform for vending phonecard and mobile phone recharge product.
The latest version of our software for convenience stores is proving to be appealing for the benefits around vending electronic product as well as our c-store software facilities and the ability to bolt on category tools such as magazine management.
Tower Systems, while young in the convenience store marketplace, is committed to a software enhancement program to drive our business as well as the businesses of our customers.
We have moved to the early stages of testing for a new EDI partner for our newsagency and convenience store customers. While the new partner will be of interest to plenty of our customers, the broadening focus on our EDI links is what interests us as it is through these that we can enhance the practical help we can deliver … thereby making our software more valuable without the need to invest more in the software.
Adding EDI links attracts more suppliers and that’s good news for everyone.
In more sophisticated marketplaces this is not big news as EDI is pervasive. In the independent retail channels such as newsagents and convenience stores EDI is still considered by many to be innovative.
Our convenience store software continues to gain traction in the convenience retail space. Beyond the software, fast eftpos transactions, mobile phone top-up integration and easy handing of high cvolume items, our genuine 24/7 support is of particular interest. With so many convenience stores operating 24 hours a day and over public holidays (like this Easter weekend), convenience retailers want to know that their questions will be answered when they need.
In our convenience software we deliver to the single store owner the facilities larger groups use. From stock to sales to management reporting, we deliver a professional solution to drive business efficiency for it is this which us crucial to today’s convenience store.
We are also seeing some newsagents transition to the convenience model. Having software in both spaces enables us to make this transition with them.
A convenience store group with 150 locations has just selected Tower Systems as an IT supplier for its retail outlets.
Tower Systems Point of Sale software will go into more convenience store locations and further strengthen our position in this marketplace as a result of this new deal.
The synergy between convenience store and our newsagency marketplace is considerable and each will benefit from our work with the other.
We are grateful for the opportunity to help another group strengthen the independent businesses which make up their network.
We are working with several parties on innovations in Convenience Store customer throughput and efficiency. Beyond traditional Point of sale software functions, there are opportunities for innovation in supplier interfaces and store level tactics to drive better outcomes.
Convenience retail is, well, about convenience for the shopper. It is about customer efficiency for the retailer. We have techniques available in our software to help drive this. From the simple to the sophisticated, we help convenience store employees drive better outcomes for the businesses in which they work without feeling like they are a process worker.
Our smart Point of Sale software will further evolve this year in the convenience store space as we work with more convenience store owners and suppliers. We are now more than two years into our close work with the convenience store channel and have made excellent progress on several fronts.
The detail of progress is left for communication with our sales prospects. The less commercially sensitive advances will be detailed here from time to time.
We have published three new training videos at our website. Each covers a topic which often comes up during support queries. The new training videos are:
- Adding Subagents and Standing Orders
- Customer Weekly Billing
- Reprinting Barcode Labels
Access to training videos is free for Tower AdvantageTM customers.
We have more topics under preparation as we continue to evolve this popular and successful form of retailer software training.
Click on the image below to see the video I created which introduces Tower Systems and our point of sale solutions. While not the slickest video production in the world, the video does present the Tower Systems story with honesty and passion.
This video is available from our corporate website as well as via Yahoo videos. We are enjoying good success with our videos for marketing as well as support. They demonstrate the Tower AdvantageTM
Our convenience store software is gaining sales for us thanks to good word of mouth in the channel. We are receiving kudos for our speed, accuracy and some convenience store specific facilities.
From Point of Sale to supplier links to business management, we offer convenience store owners, managers and employees a software solution which helps drive business. We are especially focused on enhancing the convenience experience – by streamlining throughput without compromising data integrity.
Our convenience store software also helps provide structure and certainty around counter offers which are crucial to shopping basket efficiency for convenience stores. These small footprint businesses are usually located in high traffic areas – meaning high rents. This makes basket efficiency vital to business success. An extra confectionery item or a newspaper or a magazine can take a sale from average to exceptional in terms of return.