Being local matters in small business. As a small business focussed POS software company, we understand. Here are ways for any local retail business to be more locally engaged.
Too often small business retailers call for people to support local businesses. It can be more valuable if you show what local looks and feels like, so people in the community understand the benefit for them from supporting you.
To Tower Systems, local is small business. We only sell our software to small businesses because we believe in the importance of small business in any economy. Small businesses are our local community.
Earlier this week, Tower Systems commenced beta release of an awesome POS software update for its small business retailers. Plenty of the content in this update was suggested by small business retail customers who asked for enhancements based on in-store experiences. Each new facility and each enhancement of an existing facility adds value to what we offer our customers through our specialty retail POS software.
Once the beta release cycle is complete and feedback processed, we will commence commercial release.
The POS software from Tower Systems is a comprehensive and flexible Point of Sale software package offering facilities in many areas of retail business operation. It has evolved over many years and have been enhanced thanks to generous support and advice from small business retailers.
The software have been re-written from scratch as new technologies have evolved for more efficiently serving the needs of the software and the businesses that use it.
The software offers plenty, including…
This list is not complete. To find out more, to find out how it fits with your specific type of business, contact us.
Tower Systems has partnered with Tyro broadband EFTPOS for many years as a preferred partner in handling over the counter payment by credit and debit cards.
We like Tyro. Their service is excellent, fast, secure and ideal for indie retailers, like our POS software customers.
We like the Tyro approach to business, like letting customers choose their settlement time. This and other features demonstrate a commitment to small business needs.
We also like the business banking services they offer our customers…
The Tyro Bank Account pays a base interest rate3 of 1.00% p.a. and for funds left for more than 90 days, you can earn up to 1.75% p.a. interest. Maintaining a balance of at least $10,000 throughout the year can give you an extra $166 in interest back in your pocket3.
To make the most of your money, have your daily settlement deposited directly into your Tyro Bank Account to begin earning interest right away, plus you can utilise the convenience of recurring payments, so you can help automate the running of your business.
From within our POS software, retailers can transact with Tyro with certainty and security, knowing that they are offering a best-practice credit and credit card solution to their customers.
We use Tyro ourselves in the retail businesses we own and operate. This gives us hands on experience that we leverage in servicing our customers.
Here at Tower Systems, we only sell to and support small business retailers with our POS software. There is a good reason for this.
Small business retail is different to big business retail.
A company with one big business customer and many small business customers will always put the big business first.
By serving only small business retailers with our POS software we get to treat everyone the same. We respect everyone on the same level.
This is fair. This is just. This is how we want to run out software business.
All customers are equal. In a software company with big business customers and small business customers this is not the case. Indeed, in that type of company, small business customers can be lost and not heard.
Here at Tower Systems every customer matters, every customer has direct contact details for real people in our company, decision makers. There is no hurdle, no secret door, no access based on your size because, here, size does not matter.
We hear from politicians all the time about the importance of small business. Often, their words, from either side of politics, do not go beyond the words. We are different. We live, breathe and act small business every day. It has been in our DNA since we began.
Yes, we have said no to big business customers.
Yes, we have turned down opportunities to sell to a 50+ store network. That is not us.
We are comfortable serving independently owned small business retailers. We do it well and we know our customers appreciate it.
We say this today as there are POS software companies out there who take on all customers, big and small. If you are a small business owner and want your voice heard, consider this, consider how you might be heard as our customer versus as a customer in a business where you are mixing it with much bigger customers.
Size does matter. Being part of a community of like sized and like minded retailers is good for you and it is good for us as the goals of service will be more closely aligned.
here at our small business POS software company y we gratefully engage with our customers to help them understand and plan for disaster scenarios. Here is advice we have shared with our customers:
How protected is your retail business in the event of disaster? Since we are a software company, our interest is more to do with data and technology.
Are you as protected as you can be?
This is an easy topic to ignore and most small business retailers do. Those most likely to plan for a disaster are those who have gone through it. Once bitten, twice shyas they say.
Insurance. Insurance coverage is vital to helping overcome any type of disaster. In addition to ensuring that your insurance policy covers all disaster situations of concern to you, including flood, theft, water inundation, fire, earthquake, riot—be sure to carefully read the policy, ensure that your insurance policy / policies cover payouts for the following:
Ensure that the value of stock, fixtures and fittings covered by your policy is an accurate reflection of the real value of these items. Use your POS system to track all stock movements in and out. The stock on hand in your software should be your coverage.
Ensure that your insurance policy protects for the seasonal nature of your business
Data Protection. Business data is a valuable asset. Follow these steps:
Disaster Planning. Here are some general suggestions on planning for a disaster in your business property.
Here at Tower Systems for years now we have offered small business retailers a transparent process through which they can suggest POS software enhancements and vote on these and other suggestions.
Our Software Ideas website page was launched to ur customers years ago to provide them power when it comes to change requests. They get to outline what they want, in their own words.
We review each suggestion to determine if it is technically possible.
Then, any of our customers gets to vote on each change suggestion.
From this list we select enhancements to include in software u0dates. Every update delivers enhancements customers want from the simple to the complex. These enhancements are provided to our customers for no additional charge beyond the optional annual software support fee.
The software enhances et suggestion process we have created was unique many years ago when we launched it and it remains unique today in the small business POS software community. While other POS software companies take on customer suggestions, they usually do not show customers all the suggestions in detail and allow them to vote on any suggestions.
Our software is stronger for having this process, we are a better company for it.
Customers are thrilled to see enhancements they have suggested delivered in the software. We are thrilled for our customers, to be able to deliver for them in this way, to provide them something close to a bespoke POS software experience.
It is very powerful delivering services like this, impactful and empowering as we give our customers the opportunity to set the agenda and the tools through which they can do this, It is awesome and we are proud to have maintained the service for so long.
We are especially excited when a customer makes a suggestion for a change, requesting something be added to the software … which is already there. Its a special moment to say there it is, already, today. What you want to to do for you is there. It demonstrates to us a training and coaching opportunity, which we dive into without cost to our customers.
Our Software Ideas facility remains groundbreaking in POS software circles. It is a differentiating platform for our customers.
The POS software from Tower Systems is valuable for indie small business retailers as it provides tools through which these businesses can compete, grow and become more valuable.
This is POS software with a proven track record, heritage and value embedded for small business retailers in a range of specialty retail channels. Software already used by thousands of small business retailers. Software technically rich and functionally smooth – ready for enjoyment at all levels of any independent retail business.
Retailers love our POS software and the support that backs the use of the POS software because of our accessibility, focus on small business, commitment to channel specialisation and the regular updating of our POS software. Each year our skill set improves and with this our ability to serve niche retail businesses.
While Tower Systems offers POS services for all retailers, our core business is the provision of specialist software packages for gift shops, newsagents, jewellers, pet shops, garden centres, firearms shops, adult shops, bike shops and toy shops. We are the leading Australian company supporting these markets and our software is directly developed for their unique needs.
Tower Systems understands these needs because it owns and manages its own thriving retail businesses. Our staff have retail experience and our software is informed by what happens in real world business – not from what happens behind a desk.
The company’s strong management infrastructure champions the small business, independent culture of Tower Systems.
Here are practical ways we help small business retailers in and beyond our POS software:
Software enhanced by user suggestion and direction.
Tower Systems is accessible to every one of our customers. We stand by our promises and deliver not only in terms of software but also in terms of training and advice. For us, it is personal. It is why every customer has easy access to the leadership team of the company, why every customer can self escalate any issue they want right through to the ownership of the company if there need arises.
Subscriptions are bigger than ever in retail and our POS software is ideal for handling subscriptions. We are expert in the area and have solutions to suite a variety of needs.
Subscriptions can take multiple forms and payment can be handled in multiple ways. They can be a powerful way to cement a relationship with a shopper for the long term. They can also offer you a wonderful gift to sell to someone. Indeed, subscriptions can be as long-term valued and appreciated by your business as they can be by your customers.
Thanks to flexibility, power and that the software we sell is made and maintained by us, we have capacity to serve the subscription need in retail in multiple ways.
If you offer subscriptions in your shop or offer subscription services in one way or another, talk with us as our retail management software may be suited to your needs. For sure we will let you know if our software does not meet your needs.
Tower Systems helps retailers tap into wonderful and current day subscription opportunities.
POS SOFTWARE IS ONLY PART OF OUR STORY.
We help retailers grow their businesses.
When I started Tower Systems I wanted it to be more than a regular POS software company. I knew we would only sell to independent small retail businesses and only develop software for specific retail niches.
I also knew I wanted us to help beyond the software itself.
On an average day, we help retailers buy better, discover theft, improve efficiency and increase the average basket size.
We train our front line people in business so they can help your business. They are not your usual POS software help desk people.
We also help by creating marketing collateral, like this new poster we created in-house for fishing and outdoor businesses that use our software:
Or this one for pet stores:
Let us show you our POS software. Email firstname.lastname@example.org or call for an obligation free demonstration:
We are proud to serve 3,500 specialty retailers with our software.
Tower Systems International (Aust.) Pty Ltd
M | 0418 321 338. E | email@example.com.
We are thrilled to have just passed acceptance testing for another major integration between our POS software and a very significant service provider in Australia.
This is a new integration for us and them. We are in a small pool of first to market POS software companies.
More will be announced after easter when their corporate marketing campaign kicks into gear.
We are thrilled to be innovating for our small business retail customers in a part of their business that is ripe for enhancement.
At our POS software company we actively help small business retailers who use our software to reduce the opportunity of employee theft. We do this in a range of overt and covert ways, through our software and outside off our software.
As we have decades of experience running different types of retail businesses and through our work with, 3,500+ other retailers with our software we have a deep pool of knowledge and experience on which to draw.
Employee theft is something to be managed. By managed, we mean measured, understood and mitigated.
based on our own experiences and those of others we trust, we offer refined, thoughtful, advice on managing employee theft. Here we share it with all as a free community service for small business retailers. Together, we can cut the cost of employee theft in your retail business:
These steps work – based on decades of helping small business retailers to reduce and manage employee theft.
Theft, employee and customer, costs a typical small / independent retail between 3% and 5% of product sales revenue. Management attention can cut this dramatically. It does not take much time. No, it is more about having professional processes in place that everyone in the business follows.
All software has bugs. The challenges are finding them and fixing them.
Any POS software company that says their POS software is bug free is either lying, delusional or not in high demand.
Here at Tower Systems our approach to software bugs is structured and professional.
All the way through our structured process our customers are kept in the loop and up to date with our progress on resolving issues for them.
Software bugs are not the problem. How software companies deal with them is. We are confident here at Tower Systems in our processes and in the transparency we provide to our customers.
Many web developers develop websites based in their capabilities and not so much on the requirements of the client.
We think it is important to start with your requirements. We have developed a questionnaire for retailers, to help them clarify what they want and need in their businesses.
Before we get to questions though, we offer background information.
Every website has a costs associated with it. These depend on what is needed, what the business is prepared to pay for.
Please note that the actual costs will vary based on your specific needs. A business website is not an off the shelf product. It is something finely tailored to the needs of the business it represents.
The Tower Systems approach is to consult thoroughly. This information is then considered when developing a proposal for a website.
All development is done in Australia, by Australian skilled web developers, who understand Australian business and who can link the website to the Tower Systems POS software.
We have seen many websites botched by offshore development. It is true, you get what you pay for. Cutting corners, saving money, by going offshore, can result in a poor solution that is actually not cost effective for the business.
With success on the board, we are able to deliver a good solution to small business retailers. This can be a fresh site or a site refreshed from the existing. We are flexible depending on the needs of the business.
Bringing together POS software and smart web development creates a beautiful and integrated solution for small business retailers.
We are proud to help small business retailers with competition winning POS software.
The syncing of stock on hand data between physical shops and websites is key to successful online selling.
Given that the most significant use of websites is to see what stock its available in-store, accurate stock on hand data is a core factor in driving online sales.
Retailers using our Tower Systems POS software and one of our various webstore link facilities can determine the best timing for data synch between the physical and online store. The frequency of any such synch is determined by the type of products being sold.
We have customers who prefer to synch every five minutes through to customers who synch daily, and all manner in between.
We work with our customers to understand product sale frequency and then provide advice based on this and our own experience working with many successful POS software / webstore integrations across a range of retail channels.
The way we do the synch is fast and accurate, of little drain on the retail business and the internet connection.
Given our experience in this space and the value of experience in many different businesses, we are not get four of such synching. Our approach is best-practice, fast, accurate and loved by shoppers and retailers.
Getting this synching process is right for small business retailers who want to sell with confidence online. Shoppers who purchase online only to be told sorry that item is out of stock get frustrated as they bought wanting the product.l The requirement for accurate stock on hand data on websites is critical.
A good website will not only show products that are currently available, they will go further and show the actual quantity on hand of every item. While this can benefit a competitor targeting a business, in most cases the customers love it and gain confidence in a business as a result of this.
As POS software developers and website developers Tower Systems is skilled on both sides of the tech solution. We are able to demonstrate local retail business connected POS software that is discovering new shoppers for local businesses. The win is valuable, bankable. It all starts with a fast and accurate synch between the POS software and the website.
Tower Systems offers retailers considering POS software a personal visit to assess the needs of the business, to understand if our software is right for the business.
Doing this on the phone may not be ideal. Doing it by email is nonsense.
As a company dedicated to personal in-store service, we start the relationship off right with a personal visit to see iff we are right for you. This visit is often the beginning of a long and personal relationship;ationshiup with our customers.
Retail is personal. So is POS software for local retail businesses.
Get your needs right and match these with then right software and you are better positioned to achieve great outcomes for the business.
Here at Tower Systems we are committed to personal service.