Our software helps retailers easily handle subscriptions

Subscriptions are bigger than ever in retail and our POS software is ideal for handling subscriptions. We are expert in the area and have solutions to suite a variety of needs.

Subscriptions can take multiple forms and payment can be handled in multiple ways. They can be a powerful way to cement a relationship with a shopper for the long term. They can also offer you a wonderful gift to sell to someone. Indeed, subscriptions can be as long-term valued and appreciated  by your business as they can be by your customers.

Thanks to flexibility, power and that the software we sell is made and maintained by us, we have capacity to serve the subscription need in retail in multiple ways.

If you offer subscriptions in your shop or offer subscription services in one way or another, talk with us as our retail management software may be suited to your needs. For sure we will let you know if our software does not meet your needs.

Tower Systems helps retailers tap into wonderful and current day subscription opportunities.

Tower Systems is not your usual POS software company

POS SOFTWARE IS ONLY PART OF OUR STORY.

We help retailers grow their businesses.

When I started Tower Systems I wanted it to be more than a regular POS software company. I knew we would only sell to independent small retail businesses and only develop software for specific retail niches.

I also knew I wanted us to help beyond the software itself.

On an average day, we help retailers buy better, discover theft, improve efficiency and increase the average basket size.

We train our front line people in business so they can help your business. They are not your usual POS software help desk people.

We also help by creating marketing collateral, like this new poster we created in-house for fishing and outdoor businesses that use our software:

Or this one for pet stores:

Let us show you our POS software. Email sales@towersystems.com.au or call for an obligation free demonstration:

  • WA / SA/ VIC: Tim Batt. 0401 833 917.
  • NSW / ACT / TAS: Nathan Morrison. 0417 568 148.
  • QLD / NT: Justin Randall. 0434 365 789.

We are proud to serve 3,500 specialty retailers with our software.

Mark Fletcher
Managing Director
Tower Systems International (Aust.) Pty Ltd
M | 0418 321 338.  E | mark@towersystems.com.au.

Another POS software integration to help small business retailers

We are thrilled to have just passed acceptance testing for another major integration between our POS software and a very significant service provider in Australia.

This is a new integration for us and them. We are in a small pool of first to market POS software companies.

More will be announced after easter when their corporate marketing campaign kicks into gear.

We are thrilled to be innovating for our small business retail customers in a part of their business that is ripe for enhancement.

#WatchThisSpace

Helping small business retailers reduce the opportunity of employee theft

At our POS software company we actively help small business retailers who use our software to reduce the opportunity of employee theft. We do this in a range of overt and covert ways, through our software and outside off our software.

As we have decades of experience running different types of retail businesses and through our work with, 3,500+ other retailers with our software we have a deep pool of knowledge and experience on which to draw.

Employee theft is something to be managed. By managed, we mean measured, understood and mitigated.

based on our own experiences and those of others we trust, we offer refined, thoughtful, advice on managing employee theft. Here we share it with all as a free community service for small business retailers. Together, we can cut the cost of employee theft in your retail business:

  1. Track your stock. Receive all stock into your business through your computer system so you know exactly what sock you have.
  2. Scan everything you sell. Do not use department keys as this makes it easier for employees to steal since they know there is no trackback to stock on hand. Using department keys is an invitation to steal.
  3. Track every sale by employees. Give your employees a card with a unique barcode or have them enter a code – to track every sale they make back to them. Change the code every six months or so.
  4. Do your end of shift through your software and have a zero-tolerance policy on being over or under. Reconcile banking to your computer software end of shift. One business where this was not done was being skimmed regularly for $200 a day.
  5. Do spot cash balancing. Unexpected checks can uncover surprises. One retailer needing to do a banking during the day uncovered a $350 discrepancy that lead to discovery of systematic theft.
  6. Change your roster. Sometimes people work together to steal. One retailer found a family friend senior and their teenage daughter stealing consistently.
  7. Check your Audit Log. Look at cancelled sales, deleted sales and items deleted from a sale. Leaving a cash drawer open from the previous sale, scanning items, taking the cash and cancelling the sale is the most common process used by employees to accrue cash they then take from you. Good software tracks cancelled sales and what was in them. This can be matched with video footage.
  8. Check Gross Profit by department. If GP is falling outside what you expect, research it further.
  9. Setup a theft policy. Put this on a noticeboard in the back room. Get staff to read it and sign up to it. See the last page of this advice.
  10. Keep the counter clean. An organised counter reduces the opportunity for theft. It makes detection easier.
  11. Have a no employee bags at the counter policy. This makes it harder for them to hide your cash.
  12. Beware employees who carry folded paper or small notepads. These can be used for them to keep track of how much cash is in the register that is theirs – i.e. not rung up in the software.
  13. Beware of calculators with memories at the counter. One retail business employee used the memory function to track how much cash had to be stolen prior to balancing for the day – cash from sales not rung up.
  14. Do not let employees sell to themselves. If they want to purchase something make them purchase it from the other side of the counter.
  15. Be professional in your management of the business. The more professional your approach they less likely your employees will steal as they will see the risk of being caught as high.
  16. Advise all job applicants that you will require their permission for a police check. From the outset this indicates that you take your business seriously. In many situations applicants who have been asked for permission to do a police check advise they have found a job elsewhere.
  17. Do not take cash out for your own use in front of employees. If they see you take cash for a coffee or lunch some will see this as an invitation.

These steps work – based on decades of helping small business retailers to reduce and manage employee theft.

Theft, employee and customer, costs a typical small / independent retail between 3% and 5% of product sales revenue.  Management attention can cut this dramatically.  It does not take much time. No, it is more about having professional processes in place that everyone in the business follows.

Why small business retailers should not be worried about software bugs

All software has bugs. The challenges are finding them and fixing them.

Any POS software company that says their POS software is bug free is either lying, delusional or not in high demand.

Here at Tower Systems our approach to software bugs is structured and professional.

  1. When a bug its suspected tests are conducted, to prove the bug exists.
  2. Proof of a bug is further tested, to ensure it is repeatable.
  3. Once proven, the bug is logged, given a bug id and sent to the development team for consideration. Only on the provision of s bug id is the bug accepted as existing.
  4. The development team fixes the bug and loads it as part of a softwAre update.
  5. The update is alpha tested in the office.
  6. A successfully alpha tested release of the software is tested in or own shops.
  7. The tested in our own shops software is released to the beta community.
  8. The successfully beta tested software is released to the wider community.
  9. On release to any end-user we provide a complete list of bugs fixed in the update along with details of all other enhancements delivered through the update.

All the way through our structured process our customers are kept in the loop and up to date with our progress on resolving issues for them.

Software bugs are not the problem. How software companies deal with them is. We are confident here at Tower Systems in our processes and in the transparency we provide to our customers.

Advice from Tower Systems on website development for retailers

Many web developers develop websites based in their capabilities and not so much on the requirements of the client.

We think it is important to start with your requirements. We have developed a questionnaire for retailers, to help them clarify what they want and need in their businesses.

Before we get to questions though, we offer background information.

Every website has a costs associated with it. These depend on what is needed, what the business is prepared to pay for.

Please note that the actual costs will vary based on your specific needs. A business website is not an off the shelf product. It is something finely tailored to the needs of the business it represents.

The Tower Systems approach is to consult thoroughly. This information is then considered when developing a proposal for a website.

All development is done in Australia, by Australian skilled web developers, who understand Australian business and who can link the website to the Tower Systems POS software.

We have seen many websites botched by offshore development. It is true, you get what you pay for. Cutting corners, saving money, by going offshore, can result in a poor solution that is actually not cost effective for the business.

With success on the board, we are able to deliver a good solution to small business retailers. This can be a fresh site or a site refreshed from the existing. We are flexible depending on the needs of the business.

Bringing together POS software and smart web development creates a beautiful and integrated solution for small business retailers.

Easy synching on stock on hand for physical store connected websites

The syncing of stock on hand data between physical shops and websites is key to successful online selling.

Given that the most significant use of websites is to see what stock its available in-store, accurate stock on hand data is a core factor in driving online sales.

Retailers using our Tower Systems POS software and one of our various webstore link facilities can determine the best timing for data synch between the physical and online store. The frequency of any such synch is determined by the type of products being sold.

We have customers who prefer to synch every five minutes through to customers who synch daily, and all manner in between.

We work with our customers to understand product sale frequency and then provide advice based on this and our own experience working with many successful POS software / webstore integrations across a range of retail channels.

The way we do the synch is fast and accurate, of little drain on the retail business and the internet connection.

Given our experience in this space and the value of experience in many different businesses, we are not get four of such synching. Our approach is best-practice, fast, accurate and loved by shoppers and retailers.

Getting this synching process is right for small business retailers who want to sell with confidence online. Shoppers who purchase online only to be told sorry that item is out of stock get frustrated as they bought wanting the product.l The requirement for accurate stock on hand data on websites is critical.

A good website will not only show products that are currently available, they will go further and show the actual quantity on hand of every item. While this can benefit a competitor targeting a business, in most cases the customers love it and gain confidence in a business as a result of this.

As POS software developers and website developers Tower Systems is skilled on both sides of the tech solution. We are able to demonstrate local retail business connected POS software that is discovering new shoppers for local businesses. The win is valuable, bankable. It all starts with a fast and accurate synch between the POS software and the website.

The importance of a POS software co visiting your business prior to you purchasing their software

Tower Systems offers retailers considering POS software a personal visit to assess the needs of the business, to understand if our software is right for the business.

Doing this on the phone may not be ideal. Doing it by email is nonsense.

As a company dedicated to personal in-store service, we start the relationship off right with a personal visit to see iff we are right for you. This visit is often the beginning of a long and personal relationship;ationshiup with our customers.

Retail is personal. So is POS software for local retail businesses.

Get your needs right and match these with then right software and you are better positioned to achieve great outcomes for the business.

Here at Tower Systems we are committed to personal service.

Helping small business retailers connect POS software to Shopify, Magento and WooCommerce

Thanks to separate, best-practice, integrations, Tower Systems is offers flexibility to our customers running websites in Shopify, Magento and WooCommerce.

‘These integrations are in addition to a generic webstore integration platform that can be used for many different webstore and website platforms.

This maximum flexibility approach helps small business retailers chose the web platform they prefer and thereby connect it to the POS software they love.

Through the Tower Systems POS software webstore integrations, our customers can easily share inventory data including descriptions, images and live stock on hand, ensuring that customers can easily shop online and in-store when they want.

The click and collect facilities are popular as are the online LayBy facilities.

Having a separate web development team in house along with a POS software development team in house, we are able to serve both needs separately and together through comprehensive and integrated work in our development processes.

We believe in small business and that small business retailers can compete online with big business. All of our web development work seeks to provide small business retailers with smart engaging and commercially valuable web presences through which our small business customers can compete.

The latest release of our POS software, released a few weeks ago, offers valuable tools that our customers can further leverage in this online space.

Helping small business retailers quit dead stock with best-practice advice

In our weekly customer support email to our small business POS software users we include everyday business management advice.

We are grateful for customer feedback on the practical tips we provide and for suggestions on new topics se can cover.

Here is recent advice we shared with our customers on quitting dead stock.

If you want to quit stock, quit it, quickly. Quickly means different things to different people. We think it means 7 days … gone and out of the shop in 7 days from when you decide to quit the products.

The easiest way to quit stock is for your shoppers to understand the deal. Understanding the deal starts with how you brand the sale.

A sign with SALE on it could mean anything. We suggest you NOT use this.

A sign with, say, 50% off could be confusing as they don’t know the starting price and some may not understand percentages.

A Sign with HALF PRICE is more easily understood but they still do not know the starting price.

If you really want to quit stock, we suggest you have tables or dump bins at price points: $1, $2, $5 – or that ever is appropriate to you.

We have tested this. We have tried $9.99 priced an item at 50% off, half price and $5.00. The $5.00 pricing worked the best, by far.

This is our recommendation on quickly quitting stock: get the price messaging right.

If your price messaging is hard to understand or if there are too many different price messages you could be creating a barrier and this could stop you achieving the sales outcome you want.

Also: display the product for a sale. i.e. not pretty. Reorganise it daily. Keep it separate to the premium merchandise.

This advice in another example of how Tower Systems helps small business retailers beyond our POS software and the support you may expect from a company like us.

We love helping small business retailers save time, make money and enjoy their businesses more. These are core goals of our Australian POS software business. They reflect what we call the Tower AdvantageTM.

Tower Systems small business POS software frequently asked questions

Where are you based?
Our head office in in hawthorn, Victoria – 3A Lynch Street. We’d love you to visit! We also have offices interstate.

Who owns Tower Systems?
Mark Fetcher. Ph: 0418 321 338 or email: mark@towersystems.com.au.

How many customers do you have?
More than 3,500.

Do you sell to big business?
No.

Why do you only sell to small business retailers?
There is a difference between the needs of small business owners and big business owners. We prefer to have manny customers than a few big customers. We understand small business retail and we love helping small retail businesses flourish.

How can I find out more about your software?
Contact one of our sales people and they will show you our software for your type of business. This demonstration can be online or in your business.

How often is your software updated?
Constantly. We usually release three major updates a year.

What is in the updates?
The majority of enhancements are determined by our customers through a transparent suggestion and voting process.

Do I have to pay for software updates?
Updates are included in our software support package.

How can I get support for the software?
You can call or email our help desk. Plus, our comprehensive knowledge base is available online 24/7.  Plus we have a user Facebook group.

Do I have to buy hardware from you?
No. We have a hardware spec sheet that is freely available from our website.

Do I have to keep paying to access your software once I purchase it?
No.

Is software support coverage mandatory?
No.

How can I tell how busy the help desk is?
If you log into our website, the first screen you see shows the current call queue as well as how many calls we have handled so far today.

Can I rent your software?
Yes, for as long or as short as you want.

Can I lease the software?
Yes.

Your software is more expensive than other software I am looking at – why?
It could be that the other software you are looking at is not as comprehensive as ours. It could also be you have not been informed of the total cost of ownership of the other software. We think our pricing is fair based on what we have invested in our software and the comprehensive services with which we back our software. We believe in the maxim – you get what you pay for.

How can I learn more about your software once I have it installed?
We run weekly online live training workshops. They are free. Supported customers can have as many telephone based one on one training sessions as they want. 24/7 you can access our knowledge base that includes training videos.

What does “off the shelf software” mean?
It means the software3 offered for purchase is sold as is at that point in time. Unless your contract states otherwise, no customisation is offered.

What if I want a facility that is not in your software?
If you already use our software, suggest it via our transparent Software Ideas facility. If you do not currently use our software, please outline your requirements to your sales person, preferably in writing.

Can I backup to the cloud?
Yes. We offer a safe and secure service for this.

Can I use the software for a pop-up shop or outpost?
Yes.

Can you covert data from other software?
Usually we can. Let us see your data first before you provide a certain answer for you.

Do you sell through agents?
No.

6 Benefits of Web Connected POS Software

6 Benefits of Web Connected POS Software

Brick-and-mortar stores are gradually becoming outdated means of product retailing.

Can you recall the last time you got in your car and physically drove to a store instead of easily clicking the checkout button online?

Making online sales has become a customer’s number one source of shopping these days. Stores are turning to the Internet to make the bulk of their sales, too.

The digital age is crushing retail giants across the country. Something needs to change so they can prosper like they once before.

The importance of web based POS (point of sale) software is on the rise in 2017. Retailers are at risk, and now more than ever you need to know the benefits of web based POS software.

Luckily we will go into detail about it in this post. Need help understanding the software? Our e-commerce workshop offers online workshops that can help you take your business to the next level.

First, let’s make sure you understand what exactly a POS system is. POS stands for “Point Of Sale”. It refers to the act of completing a transaction between a customer and a retailer. Whenever you make a sale in a store, there is a point of sale that is conducted.

Instead of going up to a cash register to make a physical payment, a web based POS eliminates that step. Or, as is the case with Tower, it integrated online and offline- in a physical store as well as online.

Large businesses and small businesses alike are investing in software which allows them to give their customers easy online power.

So, does your independent small business need to invest in POS software? Let us explain the top 6 benefits to web based POS:

6. Better Customer Management

A sales employee will know what types of products a specific customer wants to buy from the business via web based POS.

The sales associate can find what items the customer has liked before, and he or she can use this information to its full advantage. Understanding a customer’s unique preferences will drive more sales to the business. Our video on how to grow your sales includes information from some of our POS software experts at Tower Systems.

For example, say you own a few beauty stores. By simply using the right web based POS software you are able to look up a customer’s sales at any location in no time at all. A comprehensive customer list is created through the POS software.

Knowing this information speeds up the selling process so an employee can talk to a customer. By understanding what brands the customer already buys, the associate can help them find more products from the same brand that they are looking for.

  1. Another positive result that installing a web based POS will have simpler customer interactions. No longer does your customer need to wait in long lines to buy a new lipstick. Your happy customer will have the chance to purchase your online products from the comfort of her bedroom by swiping on her mobile device! This also promotes additional sales if the customer is pleased with her purchase.
  2. Sales associates can also make sales promotions to make customers shop online. Sending out coupons and discount codes to use specifically online will most definitely attract higher sales.
  3. Coupons will allow customers to stay updated on what new merchandise is now in stock. Staying social with customers also builds better customer relationship management, which in turn promotes both successful and organic sales growth.
  4. Using tools like a web based POS system improves the lives of your sale associates and it will also improve customer satisfaction. The ability to access a customer’s recent transactions in your store will drop the problems with making exchanges or returns. Having this information stored in the database will make the employee to quickly find the customer’s transaction history.
  5. The returned items are listed into the database and will be present in the customer’s history. This point of sale further develops an understanding of who the customer is.
  6. Happy, loyal customers will enjoy the fact that you use their time wisely.

5. Less Paperwork With POS and web integrated POS

Using point of sale software can virtually cut the need for any paperwork. Having access to your online business has never been simpler than with the integration of powerful this type of software. This software can keep track of all of your small business needs, from daily invoices to customer purchases.

Calculating sales from your independent small business can become a hard task for everyday business. Save both time and energy by investing in special POS software that can analyze your inventory and sales faster than you could on your own.

Digital copies of your accounting information will also help you keep track of your finances. Instead of logging daily totals on paper, you can store all of your data on your web based system.

You can also track information from different store locations by adding invoices from each place into one central location.

This process that online software has will reduce stress and encourage you to focus on other areas of your business, such as marketing.

4. Know More About How Your Business Runs

POS software can know more about your business than you do in a matter of seconds. Gathering daily totals and figuring out what specific items sold on a particular day can be a task that the software is capable of completing.

You will also know when stock is running low, as this is another great function of having web based POS software installed.

This information is valuable to your small business so you know what to repurchase. Managing your sales trends can be beneficial so your loyal customers return again and again.

The POS software will also direct you on the right path to send in reorders for the highest selling products. Focusing your attention on the items that sell the most will boost sales and let you better understand how your company operates on a daily basis.

Who doesn’t want to sell what products sell versus which ones aren’t? You, the business owner, are now able to watch the process that it takes to track your account information.

What does having more real-time information mean for YOUR business?

  1. Faster and more efficient inventory checks at the click of a button.
  2. Both owners and the management team are able to keep up with what inventory is selling and what isn’t.
  3. Owners and managers can find out if certain employees are performing at their best during the day.
  4. The team can test out new selling techniques and see if they work in real-time by tracking the results via POS software.
  5. There is less waste. Products that sell quickly are repurchased while the ones that are not selling can be reduced at a lower price and not repurchased.

3. Cutting Costs Everywhere You Can

A standard POS system will run you anywhere from $3,000 to $50,000 annually. Yes, this number appears large because you factor in licensing fees and updates that stores face on a regular basis.

I will detail how the benefits of using a web based POS outweigh the costs of a non web connected POS system:

  1. A web connected POS system is usually a monthly investment that does not include any extra hidden fees in comparison to a traditional system.
  2. Total payment for the web based POS system can average $1,200 to $10,000 per year.
  3. The website that will give you will the web based POS system may also include informative and easy to follow training. It will lower your initial cost when it comes to installing the online POS software for your business.
  4. A POS system also uses an Internet connection to run. The Internet is great at being a less expensive alternative in comparison to traditional POS systems that need employees to manage a business.
  5. Having a web based system in place will cut the cost of paying for a lease to have a physical location that your customers need to visit in order to make a sale. Having an online way for your customers to make a sale will drive sales and will save you money when it comes to leasing a pricey storefront.

2. Store Your Data Safely

Instead of making your employees track your daily sales totals, customers, and invoices by hand, you can put each of these tasks in your software.

Your data is backed up on a server that is secure and will not crash like regular computers can. Security is a top priority for all businesses alike, and we take that into consideration when thinking about the pros to a web based POS system.

Theft prevention is important to consider when you own a business. Thieves are unable to take your money if you store your information on the POS system because everything is secured online.

Having your information online is better than storing cash in a cash drawer.

With more customers comes more information that needs to be properly stored. Archive this information using the web based system that can hold a large capacity.

1. 24/7 Management

80% of small business owners use their mobile devices to update and manage their businesses on a daily basis. Phones are a business owner’s best means of communication, and 55% of SBOs use their phones to schedule appointments or talk to customers.

Owning a business is a 24/7 matter, and not utilizing your cell phone means shutting off your prime connection to your business. Having a web based POS system in place will connect you to your employees and customers.

You can even check in on your business from your home.

An on-the-go lifestyle is how most people live in 2017, and you can’t stay behind the fast moving times. You can also easily log into your account because it relies on an Internet connection to work.

  1. You need to be able to pay for reorders on popular items, track where your inventory is going, and connect to your customers by hearing their feedback. All you need is an Internet connection to process many of these tasks from anywhere in the world.
  2. Make sure your business is constantly up to date by investing in a system that is web based because that is where the world is headed.

In Summary

As technology continues to expand, we at Tower Systems want to share our knowledge of web connected POS systems with you so you can grow your business the right way.

Running a successful business is now a daily task, so finding tools to improve your day to day life will ease your mind when it comes to making quick sales.

We offer you the best retail solutions for your independently owned and operated small business. Even though there are more to cover, these are the 6 best benefits to using an online POS system.

It’s important to know that understanding who your customer is can be simple with our web based technology.

Tower Systems has training programs that are built for even the most technology inept business owners.

You can easily learn how to run the POS software by participating in online group sessions that will train you to understand how the web based POS works.

Our specialty POS software will be the best addition to your business that you can buy to improve your small business sales. To learn more about our services, you can Contact Us for customer support.

If you need any help, we also have after hours support. Our e-mail is: support@towersystems.com.au if you also need immediate action.

Let us help you become one of our 3,500+ independent business owners who run stores across Australia today.

POS software update feedback

We are thrilled with the feedback we are receiving for our latest POS software update. Here is one message we received this week.

We love the update. Thank you for acting on our suggestion. When I put it on Software Ideas and saw others voting it made me feel good, that other people using the software liked my suggestion. I love that you listen to us.

Software Ideas is a publicly accessible place where our customers can make suggestions for software enhancements and have others vote on these suggestions. This is an exclusive platform of which we are most proud.

More retailers using our POS software integrated websites

We are thrilled to welcome more websites that are integrated with our small business POS software, offering real-time stock on hand data.

Each new site we bring on enhances the portfolio and further demonstrates our capabilities of linking online and offline retail and bringing to life facilities small business retailers look to offer from their websites:

  1. Online LayBy, interest free.
  2. Paypal payments.
  3. Click and collect.
  4. Single stock data feed, showing g real time in-store stock.

Mastering these and other facilities for single store and multi store situations is a powerful solution. Doing it also for multiple businesses to one site is stunning.

This is all part of the Tower Systems web development / POS software integrated solutions package. It is another Tower AdvantageTM.

Note, all our web development is done using e-commerce platforms that are widely used. Indeed, the three we use account for three quarters of retail e-commerce sites in the world.

Magento is an excellent website choice for small business retailers

We love Magento and happily use it ourselves to help our small business retailers to drive excellent outcomes. Choosing an unknown website platform is a massive mistake in our opinion.

Here is why we love Magento:

Magento is one of the world’s most popular e-commerce or webstore platforms. Being built on open source technology provides a flexible shopping cart system, giving you control over the look, feel, content and functionality of your online store. Magento offers powerful marketing, search engine optimization, and catalog-management tools. Find out about Magento at www.magento.com.

Using the Tower Systems POS software / Magento link is a dream. It is easy.

The link works by using the Magento API allowing the TALink platform to connect to Magento and synchronising on a periodic interval or request basis.

Stock

The Tower Systems Retailer software becomes your master stock database. You flag what stock items you want to appear on your web store. Descriptions and extended descriptions are added as your product names and descriptions in Magento.

Department and Categories

Your Retailer Departments and Categories become Categories and Sub-Categories in Magento. If you choose to link these, your existing structure will be mirrored and managed in Magento automatically. If, however, you decide not link your Department and Categories in Magento, you can allocate Categories manually to products once they are added.

Prices and Quantity On Hand

You have control over your webstore pricing from within the Retailer Stock Screen. Bulk updates of the webstore price can be performed in Stock Manager. Once new prices are set, your web store is updated automatically.

Quantity of hand is also managed automatically, when your sell or arrive an item into stock these adjustments are sent directly to Magento. If the quantity on hand of an items drops to 0, the item is marked as out of stock in Magento.

Customers

Customers that purchase off your webstore are added as customers in your Retailer database, allowing you to track what they buy and market to them if you desire. Existing customers with an email address will also be added to your web store to facilitate easy sales.

Sales

These are downloaded on a periodic basis and imported into Retailer. These are imported into our Customer Invoice Maintenance facility allowing you to place orders and print invoices. Once sales are imported it reduces your quantity on hand so you maintain accurate stock control. Sales can be allocated to a specific location or merged added to you main sales data, giving you excellent control over how you report on your webstore sales.

How Tower Systems makes sure your POS software experience is personal

When a small business retailer or staff member calls the Tower Systems POS software help desk they get to talk with a human. There is no automated phone system.

The human they talk with engages in a conversation. There is no script for them to follow.

They listen to you. There is no set of hoops to jump through as they navigate a computer system that controls the call.

The Tower Systems help desk is a personal service help desk. It offers personal service to small business retailers using the Tower Systems POS software.

The approach by Tower Systems is considerable in the POS software space. The people answering the calls have personal experience using the software in retail. They have context. Their prime job is to listen to the customers and from listening to gain understanding. This is the start of every good support call.

The personal and human approach by Tower Systems is unique. It is another advantage offered by Tower Systems to small business retailers.

In retail today

IMG_2339Being Christmas Eve it has been crazy busy in the shops today with last minute shopping.

Since we are a POS software company that owns retail shops we have been personally and practically involved in retail today, behind the counter, using our software serving shoppers with last-minute Christmas purchases. This photo is from our shop at Knox City in Melbourne today before we opened for customers. Thankfully it is the only time of the day the shop was empty.

We are grateful for another busy day in retail and another day of retail experience that inform some choices we make in our software.