More software ideas (enhancement suggestions) put forward by our retail software user community through the interactive Software Ideas facility at our website have transitioned to development. That is, they are now real changes being made by our software development team.
Every idea suggested by users is published at Software Ideas along with votes and feedback. It is essential for this process to be completely user controlled and transparent. Otherwise it becomes another company mouthpiece and this would not help our users, our software or us. This is what software companies tend to do – create a one way communication channel which makes it look like they listen to everyone when they do not.
The latest ideas to transition to development have done so because of user support through the voting process. We are grateful to our users for their interaction.
Our customers are embracing the Software Ideas facility we launched online last month and which has received international kudos. One item has 59 votes. Each vote is free market research for us. Our commitment to our customers is to act on their will. We are also committed to transparency – this is why we have attached it to our website and given our customers control over what is published. For this to work to our advantage and the advantage of our customers we have to deliver the maximum amount of freedom possible. Anything less than this and it would fail.
We already have enhancements ready for delivery which were suggested through Software Ideas. More will follow soon.
Our approach to engaging with our customers on software enhancement ideas is another way we can be compared to other companies. We welcome this. It is one thing to say you welcome suggestions and another to provide a transparent user-driven process.