Tower Blog

A blog about smart POS software for independent small businesses.

Category: transparency

Software ideas move to development

swideast.jpgMore software ideas (enhancement suggestions) put forward by our retail software user community through the interactive Software Ideas facility at our website have transitioned to development.  That is, they are now real changes being made by our software development team.

Every idea suggested by users is published at Software Ideas along with votes and feedback.  It is essential for this process to be completely user controlled and transparent.  Otherwise it becomes another company mouthpiece and this would not help our users, our software or us.  This is what software companies tend to do – create a one way communication channel which makes it look like they listen to everyone when they do not.

The latest ideas to transition to development have done so because of user support through the voting process.  We are grateful to our users for their interaction.


Customers vote for software enhancements

vote_now.jpgOur customers are embracing the Software Ideas facility we launched online last month and which has received international kudos.  One item has 59 votes.  Each vote is free market research for us. Our commitment to our customers is to act on their will.  We are also committed to  transparency – this is why we have attached it to our website and given our customers control over what is published.  For this to work to our advantage and the advantage of our customers we have to deliver the maximum amount of freedom possible.  Anything less than this and it would fail.

We already have enhancements ready for delivery which were suggested through Software Ideas.  More will follow soon.

Our approach to engaging with our customers on software enhancement ideas is another way we can be compared to other companies.  We welcome this.  It is one thing to say you welcome suggestions and another to provide a transparent user-driven process.


Tower Systems users embrace having a say in software development

shareidea.jpgOur Software Ideas initiative – where we give our users more control over the direction of their software – has been widely embraced and discussed since its launch just over a week ago.  Some ideas have already been scheduled for the next software update, genuinely new ideas have been suggested and other ideas have received excellent public support.

The process in completely transparent.  Every idea is published.  Every vote is counted.  All feedback is considered and discussed.  Now, more than ever, Tower Systems software users drive the direction of the software.

I have been asked by another software company about the idea and how we went about implementation.  I was happy to share our experiences and details of the back-end processes. I am hopeful that they, and others, will join this movement of greater transparency of and user engagement in determining the future direction of their software.