The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryUser Training

Tower Systems adds more POS software training videos for local small business retailers

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Retailers are loving our growing library of training videos. With more than 150 new videos released in the last six months, our retailer customers have access to easy ti access and understand training that can add terrific value to what they achieve from using our POS software.

All of our customers have access to these videos. Plus, they can share links with staff. This is especially helpful when new staff join a business – they can learn efficiently and receive consistent advice on how to use the parts of the software with which they will interact.

Here is an example of the type of training videos on a topic thread. These relate to our Stock manager tool, a tool for efficient management of stock data in our POS software.

Our customers have access to settings for the playing of the videos. For example, they can speed them up, plus them and more – to suit their own engagement experience.

The video training library has already expanded significantly in 2024, adding more value to what is available for our POS software customers. We are proud of the differentiation the video training library offers.

POS software training when you want it, even overnight

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Imagine being able to learn parts of your POS software as and when it suits you, and that any of your team members can do this – even on a public holiday like today.

Tower Systems makes learning POS software easy thanks to an awesome comprehensive knowledge base and an ever-expanding library of POS software training videos.

Most of these videos have been shot in the last six months. As the software is updated, so are the videos – making the POS software training video library up to date and freshly valuable.

We are grateful to be able to provide this resource to our customers, to help them learn how to get the most out of using our POS software.

POS software customers loving expanded self-serve video training library

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Our small business retail POS software customers are loving engaging with the expanded video training library we offer.

With more videos being added weekly, we are making it easier for retailers and their employees to learn more about our software and we know that the more they understand how to use our software the more productive they are with it.

This is important as productivity is vital in small business retail.

Our POS software training library is a unique asset of our business. All the videos we offer are fresh made this year with the most recent content added this week.

Retailers and their employees can easily access these training videos – from work and from home. This easy accessibility helps everyone interested in learning get the most from the opportunity.

Tower Systems customers have free access to this POS software training resource.

Retailers loving POS software easy to access training

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The library of training videos available for our local retailer focussed Tower Systems POS software is helping more retailers and retail business employees make better use of our software.

Organised in a comprehensive curriculum covering key day to day aspects of our POS software, the videos make learning operational threads of the software easy, even for those with no software experience.

Customers love that they can jump in, engage with training, and watch it over if they wish.

We are grateful to our customers for feedback as this helps us in future content production for our video training library.

Any one of our customers can access this library, and benefit from deeper understanding of how to use our POS software.

The easy way to learn how to use POS software

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Learning how to use POS software can be a pain, especially if you are new to a business that has been using the software for some time. Usually, in that case, you are trained by someone who has been trained by someone else in the business who may have been trained by the software company – if you’re lucky.

Here at Tower Systems we take a different approach. We make it easy for everyone using our POS software to tap into good professional and current content training.

Our library of training videos is regularly enhanced. each video is single topic, short and accessible regardless of level of technical skill.

We make it easy for any retailer or retail staff member to learn how to use our POS software.

We understand the value and power of knowledge, that’s why we make accessing training easy, and free for our customers.

Each of our videos is what we call snackable. By that we mean they are like a snack – quick and easy to digest. we have found this approach to training to be more useful, more appreciated, more valuable to the business. The shorter form videos are also more easily maintained y us, and we know our customers appreciate this.

Our approach to POS software training means that someone can join a business where our software has been used for several years and get free access to our training rather than relying on colleagues for training. We know this is differentiating for us, we have made it so, and we are proud of it.

The better retail employees know how to use our software the more value they are to the retail business and the customers it serves, also, the better they could feel about their work, their own value. It’s a genuine win win here.

With more than 16 hours of fresh training content available in video form and more than 600 searchable articles, our POS software customers can rely on being able to learn and refresh easily and without extra cost. We think this approach to accessible and free POS software training is key to serving the needs of local small business retailers.

Outcome-focussed training packages help retailers get more from POS software

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Tower Systems released several new outcome-focussed training packages last month and customers are grateful. While each of these areas is covered in training, packaging them this way has caught the attention of more as retailers understand each of the needs.

  1. What am I not seeing in terms of performance of my business as captured in the software? In this 2 hour session we will train you on the key metrics tracked by the software, show how you can see them and consider business decisions available to you as a result of this, and we will do this with you using your data. $440.00.
  2. I am worried about theft and need to know what I can check in the software to see if it is an issue. In this 2 hour session that is for owners only, we will log into your system and show you using your own data what hidden tools there are in the software for tracking theft and hour you can use them. $440.00.
  3. My data is a mess. Please help. Over this 4 hour session we will work with you, logged into your system with you, reviewing a whole range of your data, talking through what we see and can do to clean up the data, and showing you how we do it, as we do it. This results in cleaner data and live training for you on what you can do yourself. $700.00.

These sessions are run by one of our POS software experts working with you, on your data. They are for a specific length of time. We have set the time based on our experience doing this work.

We are always looking for ways to help nurture more value for retailers who use our POS software in their shops. This focus on nurturing value uniquely positions Tower Systems.

As retailers ourselves we understand the importance of measurable achievements attributable to good use of our POS software. This is where training sessions like those noted above play an important role.

The training sessions are delivered one-on-one and they are available to any of our customers.

Tower Systems is grateful to serve more than 3,000 local small business retailers.

25% off POS software training

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Over the last couple of weeks we have been offering our all of POS software customers 25% off the cost of POS software training. This offer is part of our end of financial year package of offers for our local indie retailer community.

We have pitched the discounted POS software training offer in our regular customer emails.

Here at Tower Systems our POS software customers have access to a comprehensive and fresh video training library for no cost. Plus, they have access to hundreds of up to date articles and written training in our knowledge base.

Some customers prefer to learn through one-on-one training. This is when there is a cost for training, and right now, to the end of the financial year, it’s 25% off.

We have a team of professional trainers for our POS software. They know retail and they know our software. Each session is tailored to the needs of the specific customer.

Learning how to use POS software – advice for local small business retailers

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Learning how to use POS software can be challenging. There is the tech enology to learn, a whole bunch of new words and, often, difficulties with accessing the learning resources.

Tower Systems makes it easy for retailers, especially local small business retailers, to learn how to use POS software.

Retailers using the Tower Systems POS software have access to a curriculum of fresh training videos  for no cost whatsoever. This library is available to be accessed 24/7, from home, from work, on the train.

The free to access Tower Systems POS software training videos are what we call snackable. That is, they are bite-size, easy to watch, learn and implement. Piece by piece. Small steps. easy to learn steps. This allows POS software users to jump in on a topic they need to lear about, or to do the whole suite of videos and more thoroughly learn how to use the POS software.

Making training easy to access is a key reason for the success of Tower Systems. Providing learning content that is accessible to anyone regardless of their education or business experience is something the Tower Systems customers tell us they love.

Check out the current list of videos available. But note that this is evolving rapidly with new videos being added all the time.

The Tower Systems POS software video training library is complimented by a. comprehensive knowledge base that is accessible 24/7 and easily searchable using up to date search techniques to guide useful answers with minimal fuss.

If you are a small business retailer and you are finding learning how to use POS software is challenging or are struggling to access the type of training you need to get more form your POS software, take a look at the resources Tower Systems provides its thousands of Aussie and New Zealand local small business retailers. See how we help them learn the Technology biology so that it truly becomes a loved and useful tool in running their retail businesses.

Using POS software should be enjoyable, useful and valuable. easy access to good POS software training is key to this. What Tower Systems offers is a competitive advantage and we are committed to maintaining this with more evolution of our POS software user training resources.

We encourage our customers to suggest video topics. These suggestions really do guide our video training production.

The videos themselves are created by our help desk team – the team providing day to day support to our retail POS software user community. Many on our help desk team have recent retail experience that helps them create content that is more practical and useful for local small business retailers.

It’s easy to say that you offer good training and another thing entirely to show it. This is why we are happy to show any sales prospect our library of training videos as well as our knowledge base. Sales prospects can choose not only the right software for their business but also the right training and user support materials for their business. Each of these assets supports the other. Software alone is not the answer.

Tower Systems makes learning how to use its POS software easy, accessible and useful. Since we only serve local indie retailers, what we offer really is personal and small business focussed. And, it’s 100% backed by human interaction when you want or need.

2020 has been the year of the POS software training video

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We are grateful to our team members and our customers who have participated in creating a record number of training videos that facilitate easy access to on-going learning as to how to use and get the most from our POS software.

Our videos produced this year range from fully produced in-studio content to videos of conversations from which people can learn.

Here is one example of the many videos produced for our customers this year, a video for new customers.

Tower-newcustomer from mark fletcher on Vimeo.

Helping to train new retail business owners

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We understand the stress of taking over an existing retail business. There is plenty to learn. It usually needs to be learnt quickly. Too often, the folks selling the business move on without providing the level of training that is needed, especially training in POS software.

This is why we have created a special new owners package – for businesses recently sold where our software is running. It offers new owners a new installation trying experience, offering the best outcomes for them to learn the software and review data structures to ensure are they are perusing good business outcomes.

This enhanced new business owner training package is another way we are adding value to small business retailers who use our POS software.

Free POS software training for small business retailers

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Retailers using the POS software from Tower Systems have access to unlimited free training.

Free training in POS software for small business retailers comes in a range of forms:

  • One-on-one.
  • Group online.
  • Single topic videos.
  • Step by step advice on more than 600 topics.

All of these options are available to all small business retailers using the POS software. However, it is the one-on-one training retailers love.

Our POS software customers can schedule this when it suits their needs. It can be on one topic or covering multiple topics. There is no cap on the number training sessions. Further, there is no charge for the training – because we know that the better the software is understood the more the customers get from using it. This is a classic win-win.

We moved to a free training model a few years ago, when we uncapped the training a retailer could tap into in a year. Our customers love it. They love that new team members can join their business and receive free training from us. Their business and our business benefit. It’s terrific.

Lowering the cost of ownership of the software makes it more affordable as well as more useful.

By not relying on on our customers getting training from paid consultants or others outside our business is us being accountable to our customers. Too often we see POS software companies pointing their customers to other businesses for training in the software. This detaches them from accountability and removes a wonderful feedback opportunity.

Tower Systems only develops POS software for niche independent small business retailers. Our focus is deep into selected retail channels. Our training is as specialist as our software as it dives deep into each niche version of the software as appropriate to the retail channel in which the person being trained operates.

To tap into our free one-on-one training, retailers connect to our website and use our appointment scheduling software to book their free training time. The can make multiple bookings, ensuring that they have training slots for when they wean them

Free POS software training is a terrific benefit, one we are grateful to be able to offer to retail businesses using our POS software.

Free Xero / POS software training for small business retailers

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We offer access to free training today in our POS software Xero link:

Join us Tuesday October 6 @ 10:30am. We’ll explore the direct to Xero link, answer the most common questions we are asked and answer all of your questions. We will record this meeting and share it for those who cannot make it live.

Email us at support@towersystems.com.au for login details.

More free training videos released for POS software users

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We have released plenty of new training videos over the last two weeks for retailers using our POS software. each video covers a different part of our POS software, and offers insights into how to use that part of the POS software.

Here is one such video. This one covers our awesome MultiBuy facilities in our POS software, tools retailers can use to guide loyal engagement by shoppers. All customers have free access to all of these videos:

Small business retailers love unlimited free POS software training

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Tower Systems is proud to provide small business and indie retailers using our  POS software with to free one on one training in the use of the POS software regardless of the version of the software they are using.

Yes, that’s right. Free training. Free one-on-one training. In our POS software. Delivered anywhere in Australia or New Zealand.

We do this because we know that free training makers for more knowledgeable POS software users and more knowledgeable POS software users are happier users and that is good for us too.

There are no strings to this free POS software training offer for small business retailers.

This is a genuine offer by the POS software company to help indie retailers using the Tower Systems software to get more from the software, to unlock tangible benefits for their businesses and for themselves.

It is rare that a POS software company provided free training to any customer, especially those who might have bought the software years ago and not paid for software support for many years. But that is what Tower Systems has delivered with this offer. That is what the company now has available for its customers.

To book for a free training session, all Tower Systems POS software customers need do is email bookings@towersystems.com.au and our training booking team will find out the topics you would like covered in the training, determine the best person to co9ver these areas of the software for you and arrange a time for the free training session.

Our hope its to drive business efficiency, business profitability and business enjoyment for all involved. We know that these are common outcomes from the POS software training that we have provided and can provide in a variety of business situations.

We create, sell, support and enhance POS software for specialty retailers: jewellers, garden centres, produce, toy, firearms, fishing, outdoors, newsagents, pet, gift, book, bike and adult. The free training offer is for retailers in these retail channels, regardless of the age of their POS software, regardless of whether they are covered by a software support agreement.

We are grateful to be in a position to make this investment in our small business user community.

If you know a business using our POS software, please let them know about  this free offer from us. Everyone is welcome!

New POS software / e-commerce workshops next week

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A free workshop for small business retailers: How to find new customers by selling online direct from POS software for your specific type of business using Shopify and Magento.

Click on your preferred city below to book. Each workshop (except for online) will be in an easy to get to capital city location.

  1. AucklandOctober 7. 10am.
  2. BrisbaneOctober 8. 10am.
  3. CanberraOctober 9. 10am.
  4. OnlineOctober 10. 10am. AEST.
  5. OnlineOctober 10. 2pm. AEST.
  6. WellingtonOctober 14. 10am.
  7. ChristchurchOct. 15. 10am.

Join us for a free workshop where we will explore Shopify and Magento direct connected POS software for specialty retailers: jewellers, garden centres, produce, toy, firearms, fishing, outdoors, newsagents, pet, gift, book, bike and adult.

At the interactive and engaging workshops we will focus on new online insights for 2020 and beyond that are relevant to indie small business retailers.

  1. Hear from current case studies what other indie retailers are doing.
  2. Find out how to use online to drive in-store shopping.
  3. Learn how click and collect actually works.
  4. Find out about the different buy now pay later options for online sales.
  5. See how stock data including images flow easily from the POS to online.

Each workshop will be live and interactive and relevant to your type of business. It could save you thousands in web developer fees. This will not be a sales pitch. We will share what we know having done this work ourselves for the retail businesses we own in the homewares, pop culture, collectible, plush, gift and games segments of retail.

We live everyday the challenges of pricing, marketing, shipping and more and we will share out learnings.

We will cover hot topics including: SEO, shipping options, free shipping, the role of social in online sales, returns, bundles, branding and a plan b for your web strategy.

We are local. Tower Systems serves 3,500+ specialty businesses – with awesome and locally made POS software and websites. We make what we sell. We use it ourselves too, in our own retail and online businesses.

With these free to access POS software workshops and all we do, goal is to help you enjoy a more successful and valuable business.

Free POS software training for all small business retailers using the Tower Systems POS software

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A week ago, Tower Systems announced that all users of its POS software have access to free one on one training in the use off the POS software regardless of the version of the software they are using.

There are no strings to this free POS software training offer for small business retailers.

This is a genuine offer by the POS software company to help indie retailers using the Tower Systems software to get more from the software, to unlock tangible benefits for their businesses and for themselves.

It is rare that a POS software company provided free training to any customer, especially those who might have bought the software years ago and not paid for software support for many years. But that is what Tower Systems has delivered with this offer. That is what the company now has available for its customers.

To book for a free training session, all Tower Systems POS software customers need do is email bookings@towersystems.com.au and our training booking team will find out the topics you would like covered in the training, determine the best person to co9ver these areas of the software for you and arrange a time for the free training session.

This is a serious, structured and complete free opportunity that we have created to invest value into the businesses of our POS software customers. This is us investing not only in them but in small business retail more broadly.

Our hope its to drive business efficiency, business profitability and business enjoyment for all involved. We know that these are common outcomes from the POS software training that we have provided and can provide in a variety of business situations.

We create, sell, support and enhance POS software for specialty retailers: jewellers, garden centres, produce, toy, firearms, fishing, outdoors, newsagents, pet, gift, book, bike and adult. The free training offer is for retailers in these retail channels, regardless of the age of their POS software, regardless of whether they are covered by a software support agreement.

We are grateful to be in a position to make this investment in our small business user community.

If you know a business using our POS software, please let them know about  this free offer from us. Everyone is welcome!

POS software EOFY training has started

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This week, we have started offering our personal, live, End Of Financial Year training for our small business retail POS software customers.

We are running many sessions between now and June 30 with structured training as well as open ended Q&A sessions.

This is another part of our awesome and unlimited user training services.

All of our customers have access to this training.

Tower Systems offers more free POS software training for small business retailers

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Here we are in April 2019 and our free online POS software training workshops continue to draw good small business retailer engagement.

Each workshop is live, with plenty of time for questions one the topic covered as well as on any other topic.

Here are the remaining April 2019 sessions:

To participate in an online meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions.

The face to face meetings are yearly in capital cities and regional centres across Australia. These are in addition to our weekly online live sessions. We also attend more than twelve industry trade shows offering face-to-face meeting opportunities with users.

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