CategoryUser Training

Retailers are loving our growing library of training videos. With more than 150 new videos released in the last six months, our retailer customers have access to easy ti access and understand training that can add terrific value to what they achieve from using our POS software.

All of our customers have access to these videos. Plus, they can share links with staff. This is especially helpful when new staff join a business – they can learn efficiently and receive consistent advice on how to use the parts of the software with which they will interact.

Here is an example of the type of training videos on a topic thread. These relate to our Stock manager tool, a tool for efficient management of stock data in our POS software.

• 🎬 Stock Manager – Introduction
• 🎬 Stock Manager – Editing
• 🎬 Using Stock Manager to Link and Add Variant Details to Items in Bulk

Our customers have access to settings for the playing of the videos. For example, they can speed them up, plus them and more – to suit their own engagement experience.

The video training library has already expanded significantly in 2024, adding more value to what is available for our POS software customers. We are proud of the differentiation the video training library offers.

Imagine being able to learn parts of your POS software as and when it suits you, and that any of your team members can do this – even on a public holiday like today.

Tower Systems makes learning POS software easy thanks to an awesome comprehensive knowledge base and an ever-expanding library of POS software training videos.

Most of these videos have been shot in the last six months. As the software is updated, so are the videos – making the POS software training video library up to date and freshly valuable.

We are grateful to be able to provide this resource to our customers, to help them learn how to get the most out of using our POS software.

Our small business retail POS software customers are loving engaging with the expanded video training library we offer.

With more videos being added weekly, we are making it easier for retailers and their employees to learn more about our software and we know that the more they understand how to use our software the more productive they are with it.

This is important as productivity is vital in small business retail.

Our POS software training library is a unique asset of our business. All the videos we offer are fresh made this year with the most recent content added this week.

Retailers and their employees can easily access these training videos – from work and from home. This easy accessibility helps everyone interested in learning get the most from the opportunity.

Tower Systems customers have free access to this POS software training resource.

The library of training videos available for our local retailer focussed Tower Systems POS software is helping more retailers and retail business employees make better use of our software.

Organised in a comprehensive curriculum covering key day to day aspects of our POS software, the videos make learning operational threads of the software easy, even for those with no software experience.

Customers love that they can jump in, engage with training, and watch it over if they wish.

We are grateful to our customers for feedback as this helps us in future content production for our video training library.

Any one of our customers can access this library, and benefit from deeper understanding of how to use our POS software.

Learning how to use POS software can be a pain, especially if you are new to a business that has been using the software for some time. Usually, in that case, you are trained by someone who has been trained by someone else in the business who may have been trained by the software company – if you’re lucky.

Here at Tower Systems we take a different approach. We make it easy for everyone using our POS software to tap into good professional and current content training.

Our library of training videos is regularly enhanced. each video is single topic, short and accessible regardless of level of technical skill.

We make it easy for any retailer or retail staff member to learn how to use our POS software.

We understand the value and power of knowledge, that’s why we make accessing training easy, and free for our customers.

Each of our videos is what we call snackable. By that we mean they are like a snack – quick and easy to digest. we have found this approach to training to be more useful, more appreciated, more valuable to the business. The shorter form videos are also more easily maintained y us, and we know our customers appreciate this.

Our approach to POS software training means that someone can join a business where our software has been used for several years and get free access to our training rather than relying on colleagues for training. We know this is differentiating for us, we have made it so, and we are proud of it.

The better retail employees know how to use our software the more value they are to the retail business and the customers it serves, also, the better they could feel about their work, their own value. It’s a genuine win win here.

With more than 16 hours of fresh training content available in video form and more than 600 searchable articles, our POS software customers can rely on being able to learn and refresh easily and without extra cost. We think this approach to accessible and free POS software training is key to serving the needs of local small business retailers.

Tower Systems released several new outcome-focussed training packages last month and customers are grateful. While each of these areas is covered in training, packaging them this way has caught the attention of more as retailers understand each of the needs.

1. What am I not seeing in terms of performance of my business as captured in the software? In this 2 hour session we will train you on the key metrics tracked by the software, show how you can see them and consider business decisions available to you as a result of this, and we will do this with you using your data. $440.00.
2. I am worried about theft and need to know what I can check in the software to see if it is an issue. In this 2 hour session that is for owners only, we will log into your system and show you using your own data what hidden tools there are in the software for tracking theft and hour you can use them. $440.00.
3. My data is a mess. Please help. Over this 4 hour session we will work with you, logged into your system with you, reviewing a whole range of your data, talking through what we see and can do to clean up the data, and showing you how we do it, as we do it. This results in cleaner data and live training for you on what you can do yourself. $700.00.

These sessions are run by one of our POS software experts working with you, on your data. They are for a specific length of time. We have set the time based on our experience doing this work.

We are always looking for ways to help nurture more value for retailers who use our POS software in their shops. This focus on nurturing value uniquely positions Tower Systems.

As retailers ourselves we understand the importance of measurable achievements attributable to good use of our POS software. This is where training sessions like those noted above play an important role.

The training sessions are delivered one-on-one and they are available to any of our customers.

Tower Systems is grateful to serve more than 3,000 local small business retailers.

Over the last couple of weeks we have been offering our all of POS software customers 25% off the cost of POS software training. This offer is part of our end of financial year package of offers for our local indie retailer community.

We have pitched the discounted POS software training offer in our regular customer emails.

Here at Tower Systems our POS software customers have access to a comprehensive and fresh video training library for no cost. Plus, they have access to hundreds of up to date articles and written training in our knowledge base.

Some customers prefer to learn through one-on-one training. This is when there is a cost for training, and right now, to the end of the financial year, it’s 25% off.

We have a team of professional trainers for our POS software. They know retail and they know our software. Each session is tailored to the needs of the specific customer.

Learning how to use POS software can be challenging. There is the tech enology to learn, a whole bunch of new words and, often, difficulties with accessing the learning resources.

Tower Systems makes it easy for retailers, especially local small business retailers, to learn how to use POS software.

Retailers using the Tower Systems POS software have access to a curriculum of fresh training videos  for no cost whatsoever. This library is available to be accessed 24/7, from home, from work, on the train.

The free to access Tower Systems POS software training videos are what we call snackable. That is, they are bite-size, easy to watch, learn and implement. Piece by piece. Small steps. easy to learn steps. This allows POS software users to jump in on a topic they need to lear about, or to do the whole suite of videos and more thoroughly learn how to use the POS software.

Making training easy to access is a key reason for the success of Tower Systems. Providing learning content that is accessible to anyone regardless of their education or business experience is something the Tower Systems customers tell us they love.

Check out the current list of videos available. But note that this is evolving rapidly with new videos being added all the time.

The Tower Systems POS software video training library is complimented by a. comprehensive knowledge base that is accessible 24/7 and easily searchable using up to date search techniques to guide useful answers with minimal fuss.

If you are a small business retailer and you are finding learning how to use POS software is challenging or are struggling to access the type of training you need to get more form your POS software, take a look at the resources Tower Systems provides its thousands of Aussie and New Zealand local small business retailers. See how we help them learn the Technology biology so that it truly becomes a loved and useful tool in running their retail businesses.

Using POS software should be enjoyable, useful and valuable. easy access to good POS software training is key to this. What Tower Systems offers is a competitive advantage and we are committed to maintaining this with more evolution of our POS software user training resources.

We encourage our customers to suggest video topics. These suggestions really do guide our video training production.

The videos themselves are created by our help desk team – the team providing day to day support to our retail POS software user community. Many on our help desk team have recent retail experience that helps them create content that is more practical and useful for local small business retailers.

It’s easy to say that you offer good training and another thing entirely to show it. This is why we are happy to show any sales prospect our library of training videos as well as our knowledge base. Sales prospects can choose not only the right software for their business but also the right training and user support materials for their business. Each of these assets supports the other. Software alone is not the answer.

Tower Systems makes learning how to use its POS software easy, accessible and useful. Since we only serve local indie retailers, what we offer really is personal and small business focussed. And, it’s 100% backed by human interaction when you want or need.