CategoryUser Training

The library of training videos available for our local retailer focussed Tower Systems POS software is helping more retailers and retail business employees make better use of our software.

Organised in a comprehensive curriculum covering key day to day aspects of our POS software, the videos make learning operational threads of the software easy, even for those with no software experience.

Customers love that they can jump in, engage with training, and watch it over if they wish.

We are grateful to our customers for feedback as this helps us in future content production for our video training library.

Any one of our customers can access this library, and benefit from deeper understanding of how to use our POS software.

Learning how to use POS software can be a pain, especially if you are new to a business that has been using the software for some time. Usually, in that case, you are trained by someone who has been trained by someone else in the business who may have been trained by the software company – if you’re lucky.

Here at Tower Systems we take a different approach. We make it easy for everyone using our POS software to tap into good professional and current content training.

Our library of training videos is regularly enhanced. each video is single topic, short and accessible regardless of level of technical skill.

We make it easy for any retailer or retail staff member to learn how to use our POS software.

We understand the value and power of knowledge, that’s why we make accessing training easy, and free for our customers.

Each of our videos is what we call snackable. By that we mean they are like a snack – quick and easy to digest. we have found this approach to training to be more useful, more appreciated, more valuable to the business. The shorter form videos are also more easily maintained y us, and we know our customers appreciate this.

Our approach to POS software training means that someone can join a business where our software has been used for several years and get free access to our training rather than relying on colleagues for training. We know this is differentiating for us, we have made it so, and we are proud of it.

The better retail employees know how to use our software the more value they are to the retail business and the customers it serves, also, the better they could feel about their work, their own value. It’s a genuine win win here.

With more than 16 hours of fresh training content available in video form and more than 600 searchable articles, our POS software customers can rely on being able to learn and refresh easily and without extra cost. We think this approach to accessible and free POS software training is key to serving the needs of local small business retailers.

Tower Systems released several new outcome-focussed training packages last month and customers are grateful. While each of these areas is covered in training, packaging them this way has caught the attention of more as retailers understand each of the needs.

1. What am I not seeing in terms of performance of my business as captured in the software? In this 2 hour session we will train you on the key metrics tracked by the software, show how you can see them and consider business decisions available to you as a result of this, and we will do this with you using your data. $440.00.
2. I am worried about theft and need to know what I can check in the software to see if it is an issue. In this 2 hour session that is for owners only, we will log into your system and show you using your own data what hidden tools there are in the software for tracking theft and hour you can use them. $440.00.
3. My data is a mess. Please help. Over this 4 hour session we will work with you, logged into your system with you, reviewing a whole range of your data, talking through what we see and can do to clean up the data, and showing you how we do it, as we do it. This results in cleaner data and live training for you on what you can do yourself. $700.00.

These sessions are run by one of our POS software experts working with you, on your data. They are for a specific length of time. We have set the time based on our experience doing this work.

We are always looking for ways to help nurture more value for retailers who use our POS software in their shops. This focus on nurturing value uniquely positions Tower Systems.

As retailers ourselves we understand the importance of measurable achievements attributable to good use of our POS software. This is where training sessions like those noted above play an important role.

The training sessions are delivered one-on-one and they are available to any of our customers.

Tower Systems is grateful to serve more than 3,000 local small business retailers.

Over the last couple of weeks we have been offering our all of POS software customers 25% off the cost of POS software training. This offer is part of our end of financial year package of offers for our local indie retailer community.

We have pitched the discounted POS software training offer in our regular customer emails.

Here at Tower Systems our POS software customers have access to a comprehensive and fresh video training library for no cost. Plus, they have access to hundreds of up to date articles and written training in our knowledge base.

Some customers prefer to learn through one-on-one training. This is when there is a cost for training, and right now, to the end of the financial year, it’s 25% off.

We have a team of professional trainers for our POS software. They know retail and they know our software. Each session is tailored to the needs of the specific customer.

Learning how to use POS software can be challenging. There is the tech enology to learn, a whole bunch of new words and, often, difficulties with accessing the learning resources.

Tower Systems makes it easy for retailers, especially local small business retailers, to learn how to use POS software.

Retailers using the Tower Systems POS software have access to a curriculum of fresh training videos  for no cost whatsoever. This library is available to be accessed 24/7, from home, from work, on the train.

The free to access Tower Systems POS software training videos are what we call snackable. That is, they are bite-size, easy to watch, learn and implement. Piece by piece. Small steps. easy to learn steps. This allows POS software users to jump in on a topic they need to lear about, or to do the whole suite of videos and more thoroughly learn how to use the POS software.

Making training easy to access is a key reason for the success of Tower Systems. Providing learning content that is accessible to anyone regardless of their education or business experience is something the Tower Systems customers tell us they love.

Check out the current list of videos available. But note that this is evolving rapidly with new videos being added all the time.

The Tower Systems POS software video training library is complimented by a. comprehensive knowledge base that is accessible 24/7 and easily searchable using up to date search techniques to guide useful answers with minimal fuss.

If you are a small business retailer and you are finding learning how to use POS software is challenging or are struggling to access the type of training you need to get more form your POS software, take a look at the resources Tower Systems provides its thousands of Aussie and New Zealand local small business retailers. See how we help them learn the Technology biology so that it truly becomes a loved and useful tool in running their retail businesses.

Using POS software should be enjoyable, useful and valuable. easy access to good POS software training is key to this. What Tower Systems offers is a competitive advantage and we are committed to maintaining this with more evolution of our POS software user training resources.

We encourage our customers to suggest video topics. These suggestions really do guide our video training production.

The videos themselves are created by our help desk team – the team providing day to day support to our retail POS software user community. Many on our help desk team have recent retail experience that helps them create content that is more practical and useful for local small business retailers.

It’s easy to say that you offer good training and another thing entirely to show it. This is why we are happy to show any sales prospect our library of training videos as well as our knowledge base. Sales prospects can choose not only the right software for their business but also the right training and user support materials for their business. Each of these assets supports the other. Software alone is not the answer.

Tower Systems makes learning how to use its POS software easy, accessible and useful. Since we only serve local indie retailers, what we offer really is personal and small business focussed. And, it’s 100% backed by human interaction when you want or need.

We are grateful to our team members and our customers who have participated in creating a record number of training videos that facilitate easy access to on-going learning as to how to use and get the most from our POS software.

Our videos produced this year range from fully produced in-studio content to videos of conversations from which people can learn.

Here is one example of the many videos produced for our customers this year, a video for new customers.

Tower-newcustomer from mark fletcher on Vimeo.

Retailers using the POS software from Tower Systems have access to unlimited free training.

Free training in POS software for small business retailers comes in a range of forms:

• One-on-one.
• Group online.
• Single topic videos.
• Step by step advice on more than 600 topics.

All of these options are available to all small business retailers using the POS software. However, it is the one-on-one training retailers love.

Our POS software customers can schedule this when it suits their needs. It can be on one topic or covering multiple topics. There is no cap on the number training sessions. Further, there is no charge for the training – because we know that the better the software is understood the more the customers get from using it. This is a classic win-win.

We moved to a free training model a few years ago, when we uncapped the training a retailer could tap into in a year. Our customers love it. They love that new team members can join their business and receive free training from us. Their business and our business benefit. It’s terrific.

Lowering the cost of ownership of the software makes it more affordable as well as more useful.

By not relying on on our customers getting training from paid consultants or others outside our business is us being accountable to our customers. Too often we see POS software companies pointing their customers to other businesses for training in the software. This detaches them from accountability and removes a wonderful feedback opportunity.

Tower Systems only develops POS software for niche independent small business retailers. Our focus is deep into selected retail channels. Our training is as specialist as our software as it dives deep into each niche version of the software as appropriate to the retail channel in which the person being trained operates.

To tap into our free one-on-one training, retailers connect to our website and use our appointment scheduling software to book their free training time. The can make multiple bookings, ensuring that they have training slots for when they wean them

Free POS software training is a terrific benefit, one we are grateful to be able to offer to retail businesses using our POS software.

We offer access to free training today in our POS software Xero link:

Join us Tuesday October 6 @ 10:30am. We’ll explore the direct to Xero link, answer the most common questions we are asked and answer all of your questions. We will record this meeting and share it for those who cannot make it live.

Email us at support@towersystems.com.au for login details.

We have released plenty of new training videos over the last two weeks for retailers using our POS software. each video covers a different part of our POS software, and offers insights into how to use that part of the POS software.

Here is one such video. This one covers our awesome MultiBuy facilities in our POS software, tools retailers can use to guide loyal engagement by shoppers. All customers have free access to all of these videos:

No joke, Tower Systems provides retailers using its POS software with unlimited one-on-one training free.

We are grateful to be in a position to continue to deliver this for our customers.

Tower Systems is proud to launch ch the October curriculum offering free POS software training to its retailer community:

In addition to the unlimited free one on one training available to our POS software customers, we offer group training. here is the August schedule.

Tower Systems has announced free POS software training workshops for June 2019. These are in addition to the unlimited free one-on-one training opportunities for customers.

This week, we have started offering our personal, live, End Of Financial Year training for our small business retail POS software customers.

We are running many sessions between now and June 30 with structured training as well as open ended Q&A sessions.

This is another part of our awesome and unlimited user training services.

All of our customers have access to this training.

Here we are in April 2019 and our free online POS software training workshops continue to draw good small business retailer engagement.

Each workshop is live, with plenty of time for questions one the topic covered as well as on any other topic.

Here are the remaining April 2019 sessions:

To participate in an online meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions.

The face to face meetings are yearly in capital cities and regional centres across Australia. These are in addition to our weekly online live sessions. We also attend more than twelve industry trade shows offering face-to-face meeting opportunities with users.

Tower Systems has announced to its customers details of free online (live) training workshops for March. Bookings can be made through our POS software website.